Would like to warn everyone from this branch's service department. They are really bad, ignorant and would not wish anyone go through experience I had with Mercedes Dartford today. You are better off just going across Thames and do your service or fix at Lakeside. So what happened... I had to change glow plugs so a week ago I said I bought them and would like to have them exchanged. We set up a date for today and I was to receive a call with pricing. Guess what ? Nobody called. So decided to pay a visit to make sure I am happy with the price. Spoken with one service guy who said no problem and as I have my own parts its just going to be labor which was around I think £118. I said fine as price is ok. When showed up today (I second in the queue) I am told that mercedes does not fit parts which weren't purchase at mercedes. I said why? I was told a week ago as I bought parts at eurocarparts that its fine and that I was even given I quote for today. But it didn't matter. As confirmed by manager just now they don't fit parts outside of their shelves. I said ok. As I also had a recall repair I told them to just do that free repair and that I wont be changing glow plugs today. I sat down and waited. My phone battery died so I couldn't go anywhere cause they wouldn't be able reach me if they would fix the car. So wanted to get aprox time so I could decide if I should go or wait. Unluckily I have asked a question that to a wrong person... her name was Claire (if it's true - that name I was given later). When I asked if I could know what stage is my car's repair at... I received a cold look and was asked to sit down and that she will come and update me. She said it was a repair so it takes a while and if I wasn't asked I should sit down. I wanted to explain that the main repair was cancelled and it's only a recall repair but she wasn't listening. I was asked to go and sit again and that she will come in a moment. So I did. It's now over 3 hours that I am at the site. I can see Claire coming around me and talking to other customers once, second and third time - I am ignored completely... So at 4th time I can see her so decided to ask the question... maybe I won't be killed by her cold sight ... hopefully... Unfortunately Claire was still in bad mood and told me: 'Can't I see I am with customer. Sit down I need to deal with him'. So apparently I was not a customer anymore - Just to remind I was second in a queue arrived at 8:00hrs. So if Claire was to busy I decided to speak to someone else meanwhile asked sales person how could I complain as one person was really rude. He asked which department. I said I don't know that young lady with straight hair and green jacket... His answer was: ' Ah yes service staff. They are like that'. I taught really? So that is a standard and nothing will change? I rarely comment. Something has to be really good or horribly wrong for me to go through the effort... This time it was the latter. Managed to spoke to other (this time male) staff from service dept and he actually listened and moved my car forward in the queue as nobody was yet attending to it as it was suppose to be picked up at 5pm?!??!? How could I know? So Claire wanted me to sit on my ass till 5pm??? I was just asked to sit down never told nothing until now ... horrible. Claire if that's her real name was rude and arrogant. At the end my new staff member told me that job was done and by the way I should be aware that my glow plug and engine light is on and those should probably be exchanged ! ... Wow seriously wasted day. Never again Mercedes Dartford. Lakeside is far more professional and caring! just go there and save yourself a day and frustration.

IF YOU WANT YOUR CAR DAMAGED TAKE IT HERE THEY SERVICED THE CAR REPAIRED A SLOW PUNCTURE DAMAGED THE ALLOY WONT FIX. PAINTING THE DOOR THAT THEY DAMAGED TAKES 2 DAYS MAKING ME FEEL LIKE THERE DOING ME A FAVOUR . PUT PETROL IN MY SON' s DIESEL A CLASS HE WAS BUYING. MERCEDES DARTFORD IS A TOTAL JOKE GARAGE AVOID.