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4 reviews from our car dealer reviews community
Leave a review for Mercedes Benz Hemel Hempstead
Leave a review

4 reviews from our car dealer reviews community

Leave a review for Mercedes Benz Hemel Hempstead
Leave a review
"Poor customer service faulty cars "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mercedes have told me my car has a mileage descrepency without providing any evidence to back their claim. They also informed me it's not possible for them to trace when this happened? These cars are on mercedes me so how is this not possible! Or it doesn't concern them as theres no financial incentive. I purchased the car in good faith from a large independent car dealer who insists the mileage was verified by themselves when the car was sold to me at 31k in November 2019. So simply put the person that loses in this whole ordeal is the consumer. Now mercedes have put a red flag on my vehicle meaning further depreciation to my vehicles value. However they refused to provide any evidence based on their claim so this can't be disputed with the dealership I purchased the car from. There is a 3.5k bill to carry out the repairs wich according to the Mercedes technician is a common fault in these new Mercedes vehicles wich usually would be entitled to goodwill payment due to a manufacturing defect. However on the basis my mileage is incorrect they won't cover it and I have no way of raising a dispute with the car dealer I purchased the car from. In other words even if this happened within the warranty period this would not be covered. This is the last mercedes I will ever own!

"Customer call back"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very bad customer service. Was told on 2 occasions that the parts department would call me and especially after hanging on the phone line for considerable time

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"Very bad experience with Mercedes Hemel "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very bad experience with Mercedes Hemel Hempstead. I went on 13 December 2019 to do my service B. After the service, I have realized that reversing parking camera is not working anymore. I contact Carl James the Manager as well as customers service but they did not help me at all. This is a place to avoid in the future. I do not recommend!!!

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"Melisa O"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would recommend them 100 %. Perfect overall with a few very minor hicups along the way that they did sort, I cant really complain.The man went out of the way to help sort the car out with, he drove this down himself to me as i am far away from this dealership and there was something about the timing that concerned him so he wanted to make sure it was running smooth for me which it is. Thank you Mercedes Benz in Hemel Hempstead and to the man who dealt with me

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Dealership Information

Mercedes Benz in Hemel Hempstead are a specialised Mercedes Benz dealership offering a variety of sales services from new and approved used cars and vans to fleet and business sales. This particular Hertfordshire based Mercedes Benz dealership offers tailored servicing, and repair facilities are also available on site. Finance, part exchange and insurance options can be arranged at this dealership.

Car Dealer Reviews would love to hear from any previous customers of Mercedes Benz dealership, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
4 reviews2.2 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
1
Terrible
2

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  • Contact Information

    Address

    Mercedes Benz Hemel Hempstead
    London Road
    Hemel Hempstead
    Hertfordshire
    HP3 9SX

    Get in touch

    01442 239130
    http://www.mercedes-benzretailgroup.co.uk/contact-us/32/mercedes-benz-hemel-hempstead-used-cars

    Opening times

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    Dealership Statistics

    25%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Mercedes Benz Hemel Hempstead

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