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9 reviews from our car dealer reviews community
Leave a review for Mercedes Benz of Bristol
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9 reviews from our car dealer reviews community

Leave a review for Mercedes Benz of Bristol
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"Car parts "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Simple waiting for 45 mins for car part to be brought to you it is a joke. What a poor customer service.

"A Tale of 2 Daniels: My Worst Experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My worst experience at any dealership, even worse coming from Mercedes. I went in on a Friday to looking to buy an A class. I was greeted by Daniel (we’ll call him Daniel 1) and we spoke and eventually agreed on a car that I’d pay for over a 3 year term. I was asked to pay a ‘FULLY REFUNDABLE’ deposit of £1000 to initiate the car getting prepped from the Swindon branch and brought over. As long as would come in to see the car, I would be able to get my £1000 refunded, no questions asked. We shook hands and parted ways, however the moment I get back to my home, I get a call… the car was being checked and failed the tests and therefore Mercedes could not sell it to me. However they had found an alternative car which was more expensive but they would take a small sum off as a gesture of good will. I was interested so I agreed to see the car and was told the car would be at the Bristol branch ready by Monday/Tuesday the following week. Wednesday came and I received no news. So I called asking for Daniel. The assistant checked the car details and stated that the car had just finished prep and that Daniel 1 was engaged and would call me back. Daniel 1 did not. I waited a week assuming I would get a call when the car was ready. Then on the Thursday I called asking for an update. Again I was told Daniel 1 was not available but they’ll check the status and get back to me. I heard nothing. On the Friday I called again asking for an update. I was told the car was not available. I then decided to go into the showroom. I asked for Daniel 1 or Richard who I had just spoken to on the phone. I was instead palmed off to another Daniel (we’ll call him Daniel 2) who mentioned he was empathetic of my situation and would see if he could help me find a car. After much discussion he presented a car from another branch and I said that if the car would be priced at the monthly rate agreed for the previous car, and over 3 years, I would consider it. Daniel 2 came back and said he would agree but I had to shake on buying the car then and there. I said I could not agree to buy a car without having seen it and that my £1000 deposit paid over 3 weeks ago now was for the purpose of that. Daniel 2 said that I had been misinformed, and that they cannot prepare a car to be brought over for me to see. As long as the car was in working condition I had to buy it or risk losing my deposit. I had a think about it over the day and the next day asked Daniel 2 to confirm the contract terms before I agreed to anything. Daniel 2 said it was 4 years, not 3 years as he had agreed the day before. Tired of the poor experience I asked for a refund. Again, I heard nothing back so I emailed Daniel 2 asking of the status of my refund. It was only a week later that Daniel 2 asked for my card details. I provided them. Again, radio silence from Daniel 2. I called Mercedes again a week later where Daniel 2 was now also engaged. But Luke was available and mentioned that my card details were incorrect and Daniel had not tried to inform me of this. Turns out apple pay scrambles the card details. Luke managed to find a way to get my money refunded. In summary, over the course of a month, Sytner Mercedes Benz Bristol held my £1000 for ransom, offered me 2 cars which they then failed to deliver, gave me many conflicting information and the only thing more elusive that the cars they offered were the staff I had to deal with. I will not find myself in a Sytner Mercedes Benz again. I recommend people find their cars elsewhere. A shame, really.

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"Purchased 210k vehicle, Mis-sold finance"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a 210k vehicle. Mis-sold finance & taken Sytner Group 6months to admit liability as there are calls that evidenced the mis-selling. Furthermore the sales process was evidenced in the call recordings as racially discriminatory / prejudiced by senior sales managers. The matter is now with the ICO, Motoring & Financial Ombudsman. Further details can be found on the public dispute register.https://www.disputesregister.org/dispute/details/gb-02883766-sytner-group-limited/2179-unethical-practices

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"Safety Concerns not addressed "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My vehicle was booked in for a service and MOT, I received the service and health check video which showed that the front two tyres had a crack in and required replacing the rest of the vehicle was fine, I received a call from the service department telling me that it had failed it’s MOT on three Tyres showing cord and being extremely dangerous! I explained that the health check showed the rears were fine, the lady informed me that the video did show it until she checked the video herself and admitted that she would have to speak with the workshop manager and come back to me as things were not adding up, after a while the lady called me back and informed me that the workshop manager informed her that the service technician hadn’t noticed the dangerous fault it was another technician who conducted the MOT. I understand mistakes happen but if I had not booked an MOT with the service it would have been missed and mine and my family’s safety would have been put at risk! I raised a complaint with Mercedes who could not care less about its customers safety and I was informed that they would not investigate the incident and the branch manager would probably not call me. I asked the customer service representative if I had crashed would they have investigated it to which he replied that they would! so not the most pro active approach from a so called premium brand. If you value yours and your family’s safety go elsewhere they are not interested in you only taking your money. (Please do not be fooled by the positive reviews just because they received a hot drink for free!) I have enclosed pictures to back up my claims. I will await your generic response!

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"Inept and dishonest"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mercedes Bristol are just awful. First they put the price up after the test drive, apparently they had made a mistake. Two weeks later got the same initial price. Four weeks later no delivery date. Asked for a refund and they admitted that they probably could not have got me the vehicle anyway. That was after weeks of dishonesty regarding early August delivery. Avoid

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"Untitled"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am so pleased with the help I had from John lean-parsons, his extreme knowledge with everything we asked was exceptional nothing was to much trouble the service was excellent. Thank you John

"Buying My B180 Mercedes Experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to say that the experience I had on Saturday at Mercedes Benz Bristol buying a 17 plate B180 was Fantastic, I was instantly put at ease with the professionalism of a warm handshake from your Salesman Lee Cox who sorted out my finance details and the other Salesman called Paul who showed me all around the Car and explained in detail everything i needed to know about the car I purchased it was a delight and I would more than recommend anyone buying a Mercedes to go to Cribbs. Oh and by the way the Coffee and biscuits were nice as well !!

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"No complaints at all happy with car"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In May I purchased a BMW X6 fromSynter in Bristol. The service was very good indeed and the car was pretty much spotless! A few tiny things but nothing to worry about. The car runs great and I have had no issues at all up to now. I would happily recommend this dealership

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"James"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Worst service ever !! Kept waiting 3 weeks for promised car, Took three days off work to collect car to be told the car wasn't ready. The third time I was due to collect the car wasn't MOTed and had no seats in it , I wasted three days off work.

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Dealership Information

Mercedes Benz of Bristol is an Franchise dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
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9 reviews2.8 out of 5 stars — Rated Average
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Terrible
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    Address

    Mercedes Benz of Bristol
    Lysander Road
    Patchway
    Bristol
    South Gloucestershire
    BS10 7UB

    Get in touch

    0117 321 0215
    https://www.sytner.co.uk/mercedes-benz/dealer-locator/mercedes-benz-of-bristol/

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    Dealership Statistics

    33%
    Would recommend this dealer to family and friends
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