Please Avoid , Mercedes Benz Reading". Very Unprofessional, Untrustworthy, I recently had an incredibly frustrating and disappointing experience with Mercedes Benz Reading, which has left me questioning the professionalism and integrity of their service. My ordeal began on November 2nd, when I dropped off my Mercedes C300H with a diagnosed brake vacuum pump issue. To begin with, three independent assessments by AA, Halford Auto Centre, and my local garage all pointed to the same diagnosis: a faulty brake vacuum pump. Armed with this information, I entrusted Mercedes Benz Reading with the repair. Little did I know that this decision would lead to a series of regrettable events. Firstly, the communication from the service department was woefully unprofessional and unfriendly. The initial call, received at 5:30 pm on the same day, informed me of an alleged wiring issue. Despite my repeated insistence that the problem lay with the brake vacuum pump, the technician proceeded to strip the vehicle for further inspection, incurring a diagnostic fee of £750. After three days, they finally confirmed that the wiring was, in fact, fine, but a relay and the brake vacuum pump needed replacement. This information came at an additional cost, and I was left to cover the diagnostic fee, parts, and labour charges. Communication breakdowns persisted, with repeated calls to the service department going unanswered and messages left with reception ignored. The ordeal dragged on for a total of two weeks, during which I incurred more than £1200 in taxi expenses due to the unavailability of my car. It wasn't until after numerous inquiries that Mercedes Benz Reading provided a loan car, only to notify me later that the tax on the loan car had expired. Subsequent messages threatened to report the vehicle as stolen if I did not respond promptly. On the last minute I have charged extra money for the repair which was never explained or discussed with me. This entire experience has been nothing short of a nightmare, with a profound lack of professionalism, unresponsiveness, and an apparent disregard for customer satisfaction. I would caution anyone considering Mercedes Benz Reading for their automotive needs to thoroughly evaluate other options to avoid the stress and financial burden I endured.

Bought a brand new car from this dealership - issues with the car from day one. Contacted the dealership many times - they did not have the decency to reply for months despite chasing. Very poor service . Appalling customer service. Huge disgrace to the brand. They want me to pay £60 for the pleasure of them collecting the faulty car they sold me.

Don’t buy for this Mercedes Benz franchise! Purchased a used approved c300d from Mercedes Reading, car was faulty and after nearly a month of waiting for the car to be repaired was still not fixed. After taking the car to an alternative Mercedes dealership they confirmed that the used approved checks could not have been completed on the car and have been charged to fix the issues that should have been resolved before purchase. I had requested some small compensation for this however it has been refused by Mercedes Reading, overall my experience has been terrible and I will not be returning.

I like to thank Mary Foley and all the staff team for going that extra mile in assisting me with my grandchildren and getting the car ready and washed at an earlier time so I could be on my way. The service I received was professional and outstanding Thank you kindly.

As an existing Mercedes customer / user I was looking to update my car. My car was bought from Mercedes Guildford and I intended to obtain an upgrade from them. When I contacted Guildford I was fed a lot of negative information about the negative impact computer chip shortages were having on new car supplies. I decided to visit Mercedes Reading met Iqram and straightaway had a much more positive conversation about car options, suitability and how we should deal with the fact that new cars will take longer to become available. Iqram quickly pointing out that this problem can be easily dealt wi5h by getting MBF to extend the existing agreement on my existing car until the new one arrives. The process was expertly managed by Iqram.

Iqram is a very helpful and knowledgeable sales executive, he presented all the fine details of the car we were interested in purchasing. Iqram has the ability to convince and conclude a sale and a deal. He showed excellent customer service skills and was very helpful when choosing the right car for us and our requirements. He knows how to respect his customers and has the etiquette of a great sales executive . A very pleasant young lad. Truly an asset to the Mercedes’ sales team . We are very happy with our new car thanks to him!

I went in unsure of what I wanted & Iqram was amazing help from start to finish. He answered every questions that I had & was also very thoughtful in everything I mentioned I wanted in a car. He was very helpful & made my decision so much easier! I walked away very happy.

Mariam answers all my questions perfectly to my understanding. Mariam received my calls anytime and call back If not on her desk . I. recommended her to anyone who wants to buy Mercedes Benz.

The sales Executive who deal with my purchase was fantastic. Mariam answers all my questions perfectly to my understanding. Mariam received my calls anytime and call back If not on her desk . I. recommended her to anyone who wants to buy Mercedes Benz. Any brand. I will defo buy from her again. Thank you once again Mariam. I really appreciate your services render to me. Thanks once again.