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10 reviews from our car dealer reviews community
Leave a review for Mercedes-Benz of Weston-super-Mare
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10 reviews from our car dealer reviews community

Leave a review for Mercedes-Benz of Weston-super-Mare
Leave a review
"Awful people to deal with!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Awful people to deal with. Purchased a car with serious faults and noblody is interested. I have called three times now and not one person has returned my calls. Car is completley misdescribed and zero customer service!!! Avoid!!!

"Excellent Service Happy Customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had purchased car from them before had them service it very happy with service I had received from them.So as soon as I was in market for next Vehicle went back to them told Jamie car model specs I required not easy as I am somewhat demanding, had phone call 2months later he had found me car of dreams right colour right spec right price I collected it yesterday fantastic service .Jamie made purchase easy no stress every i dotted t's crossed pleasure to do business with will definitely be going back for next car

"Purchase of used Mercedes"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We recently purchased a used S-Class from MB Weston Super Mare and were looked after very well by Rusty. He is courteous and very professional and a very pleasant and helpful man to deal with. We would recommend this branch and the service that Rusty provided was second to none. Thank you Rusty and although we travelled up from Sevenoaks in Kent, we hope to be back in future!

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"Purchase of Mercedes"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We would like to comment on the service we got from Rusty and Sarah. They could not have been more professional and helpful without pressurising us into a purchase, so much so we went there to buy 1 car and ended up with 2!!!! Thank you Rusty and Sarah for you unwavering commitment and helping us to choose the right cars. Good luck for the future and we will definitely be back. Kind Regards Mike, Jill and Lee

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"Lovely experience, lovely dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I worked at Mercedes for over four years, and now, as a customer, this was the best experience of buying a car I have ever had. Ben was absolutely incredible - so willing to help and accommodate our wishes. I would highly recommend him to anyone. Lovely sales experience and lovely dealership. - Jack C. and Lauren

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"Friendly helpful staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was in the area and saw the dealership so I went in for a look to see if there was a model that suited my needs. I was helped by Molly, a very knowledgeable and helpful young lady. She spent a long time patiently answering my many questions and if I do decide to buy a new Mercedes it will be from Weston Super Mare because of the effort and enthusiasm of Molly,

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"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mercedes Benz Weston-Super-Mare Great continuing service from the sales and service teams over the years. Reception friendly, welcoming, efficient and great coffee.

"Great Service from Richard and Louis "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have dealt with Louis and Richard over buying a new E class saloon. The service I received was nothing short of excellent. The team at Mercedes Weston Super Mare are genuinely good people, I’ll be recommending this place to everyone. Many Thanks from Rob and Natalie.

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"No way to treat loyal customers"
2.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve always been generally happy with the service at Mercedes in Weston Super Mare, although I do sometimes wonder if they find things wrong just to bump your bill up a bit. The last two visits have really put me off the place though. At the three year service on my C200, besides charging me around £700 for some “recommended” items they also said that I needed new wiper blades as mine were smearing. I was surprised at this as I had only fitted new ones about six months previously. So, the next question was “Are they genuine MB ones”? Well, yes they are actually, so that shut him up. I didn’t hear back from him again, but on picking the car up I was told that on further investigation it was found that they only needed a clean and were fine. So, if I hadn’t mentioned this, that would have been another £50. He tried to give me some guff about the person who identified the issue wouldn’t have investigated the cause, or some such nonsense. The next time it was in was due to a smell of fuel in the cabin. This had happened when the car was about two years old, and they had identified a fuel pipe that had become porous and was leaking vapour. That time it was obviously done under warranty, so no complaints there, but the next time it was 12 days out of warranty. Yes, 12 days, and they didn’t want to know. That will be £220 please. I pointed out that the fault would have started whilst it was still under warranty as it would take a while to get bad enough that the smell comes in to the cabin, and that the same issue had been happened before, to no avail. All I got was “Mercedes says no”. Well, that may be the case, but what about you? I’ve been getting my car serviced with you for ten years, and bought that one new from you, so you would think that a little goodwill would be in order even if they can’t get Mercedes to contribute. The guy was then supposed to be getting back to me to confirm that it was definitely the same part that had failed before, but I never heard anything further. On eventually contacting them at the end of the day, I was told that their original diagnosis had been wrong and they needed it in from cold to find out what the problem was. Even though it happens all the time, not just when it’s cold…? All in all, very disappointed and I certainly won’t be taking my car there again for service.

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"Did not divulge the full facts"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This dealership kept quite about the number of previous owners on a 7 month old C43 Estate !

Howard Evans in response to Did not divulge the full facts

And me, plus incorrect mileage, seems its normal.

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Dealership Information

Mercedes-Benz of Weston-super-Mare is an Franchise dealership that is based in Weston-super-Mare. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
10 reviews4 out of 5 stars — Rated Very Good
Excellent
7
Very Good
0
Average
1
Poor
1
Terrible
1

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  • Contact Information

    Address

    Mercedes-Benz of Weston-super-Mare
    Bridge Road
    Weston-super-Mare
    North Somerset
    BS23 3NE

    Get in touch

    01934 331672
    http://www.mercedes-benzofwestonsupermare.co.uk/

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    Dealership Statistics

    70%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Mercedes-Benz of Weston-super-Mare

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