Avoid this place like plague. The worst customer service ever. They are wasting your time with automated text messages inviting you to the test drive and then just to tell you right in your face that they don’t have that car on site… They should have the decency to close the place for good.

It was a pleasure dealing with Uksa who was efficient and very pleasant.

Terrible service experienced, far below the standards set by other Mercedes franchises/specialists I've used in the past. I experienced several issues when my car was with the service department to rectify an issue with a rear seat lock. Issues faced below. 1. I was told by the team at Watford that the issue would NOT be covered under warranty. I then contacted Mercedes directly who confirmed the fix SHOULD be covered under warranty at which point the team at Watford then agreed to fix the issue under warranty. Incompetence or just dishonest? 2. When I can asked for a quotation and ETA to supply/fit the component required, the service department mentioned they won't know until I pay for the part required beforehand. In the 15 years I have owned various Mercedes vehicles, I have never heard such a silly response. Despite me paying £32k in cash for the car in question, the Watford team clearly had some reservations about my ability to pay for a plastic seat lock? I've never been asked to pay for any repairs before any work had been carried out. 3. I was told by one engineer the car would be ready for collection in a couple of days. I then received a call from someone else in the service department an hour later telling me my car was ready to collect and they really wanted their loan vehicle back within the next 3 hours. Complete disregard to my work/personal plans for the day. 4. Upon collection, I noticed the fix had not been tested, i.e. the button to fold the rear seats down was no longer functional. After waiting 45 minutes for an engineer to rectify the issue, I was told a wire was not reinstated to a power source following the work carried out. I expected more considering the premium prices they typically charge. 5. As "a valued Sytner Club member", I was entitled to a free fluid top-up as part of my visit. Despite numerous requests, this was not carried out as my car informed me the windscreen wash was running low after using it once a day after I had collected my vehicle. Its strange they missed this but still managed to find my brake pads and discs "needed to be replaced" (not something I asked them to check and neither was this flagged by the cars sensors). The team seem to be more interested in their balance sheet rather than giving customers an honest and diligent service. Don't waste your time and money here.

We purchased the used approved car GLA 200 from the Mercedes Benz Watford shop. The service till handing over the car to us was good, but within a week we had an issue with the car.Break pad and the caliper , it seems very rusty and there was a clunk noise came from the front side of the car. It took almost a week to sort it out the issue. Later on, after 3 weeks, another major issue came on; while I was driving the car the break system failed due to break fluid leakage.Luckily I wasn’t driving on the motor way. When I was contacting them they were not giving a proper updates. I tried to contact the manager and the sales executive CHRISTINA, she wasn’t even responding at all. At the first Christina seems very helpful and now it seems like she dragged us into buying this car which is having a lot of issues. Very bad experience and disappointed .This is not only a business but also it should has a quality and keep customers happy.

MB is advertising a 48hr test drive at the moment for it's all electric cars. I have a GLA Hybrid, so, I thought I would like to try out the 48 hr test drive to get a feel of the all electric. As I was already in the showroom with a friend I thought I would take the opportunity to book a test drive. The young salesman took my driving licence and it was decided to book it for that saturday. An email was sent to me to that effect. I walked to the dealership on the appointed day. The receptionist went off to find out details and came back to say there was no record. I showed her the email and name of the responsible sales person. Another gentleman then came along with keys to the car and said I've got the car for 30 minutes. Confused my husband and I asked why is he saying 30 minutes when the advert says 48hrs. "We only have the one car, you should've booked in advance" came the answer to which I answerd that I booked it in person in advance. After some discussion they increased it to 2 hours and after more discussions it was increased to 24 hrs, But it would have to be rebooked. I was not at all happy with the situation and asked to be driven back home as we had already walked to the show room and both my husband and I were fuming by this time. Suffice to say they have lost my custom even though I had acquired 2 cars from them. I will be going across the road to the Range Rover dealership. They have also lost the custom of my friend who also purchased her very expensive SUV from them.

Booked a test drive at 10.30, arrived and gave reception my license. Looked at some cars for 30 min while waiting for the salesman, Khaled, Nobody approached me. Went to find out how long it would take. Receptionist was surprised, found Khaled who told me that he was busy with another customer and I'd have to wait longer. No apology and no intent to keep me informed. Least he could have done is let me know he was delayed when watching me look at cars. Won't be returning to this dealership, in fact it has completely put me off Mercedes-Benz. Much better service across the road at Land Rover.

Some weeks ago I contacted thisgarage about a Mercedes to be told it was sold. The car in question being a 2019 black SLC 300. It is still on the websire for sale. To begin with the sales staff could not locate the car and then it became clear why and yet they still say they have it!

Arrived and no one to greet you. Walked around for 10 mins and no one still could be bothered to approach me. Eventually an HR lady happened to be walking by and got her attention. Two salesmen arrived together and they decided who will give me the snake oil talk when I decided which vehicle I wanted to look at. His excuse why no one was on the ground level was due to...wait for it....Covid!!He was unhelpful to say the least. He needs to go on a 4 week customer service course. I took the time out of my day to spend my hard earned cash and he wants me to do the donkey work for him, ringing around other dealerships which if i wanted to do myself, i could have saved myself the trip to their location. They wont change. However there was a Scottish fella (non salesman)there who was the most helpful. Mercedes need to pay this man more money and make him senior manager. I wont be purchasing a vehicle from Watford. I would rather go elsewhere to spend my money. If I was buying a non runner from a back street dealer I could understand his poor customer service. He can get commission from some other mug who is desperate. That I am not!

I go any pay fortune for my car services just for the name. The customer service and work they carried out is poor. Just in August 2020 I did the service and MOT. I just found out my MOT is not updated. I had a broken handle and told to look into this while booking for service. I sent message while they were servicing. However they did not look into it and if they have to look into it I have to pay £120 and book again. Do I have to book again and again for every single issues. Is it difficult to look into everything in one go.