Given the recent heatwave of weather, had some problems with my exterior fan and A/C in my E Class AMG Saloon - was blowing really hot air instead of normal cold into my face making me sweat all over and exterior fan making very loud noise which is unusual. Issue had been ongoing for the past 2.5 weeks - nonetheless, in order not to make things worse, I straight away rang dealership explaining issue I was having and as always super helpful they are, got me booked in at the earliest date. Always use this dealership as they look after me very much, have full faith and trust in them and wouldn’t go elsewhere like a second-hand garage as it would cause further problems and stress for me. Staff as always are extremely polite, very understanding and super at what they do - was allocated service advisor Lauren who was extremely lovely and is super at her job. Couldn’t have been allocated a better advisor as Lauren, really happy with her, hence the 5 star rating I’m giving and glowing review for Lauren. Brilliant you are! Beyond words, Lauren was more than super - explained the problems I was facing and kept me up to date throughout the whole process with work that needed to be carried out, what the issues were the technicians found and the parts that needed to be ordered. Lauren had my full assurance that the vehicle was fine to stay with themselves overnight as I didn’t really need it same day, was in good hands and always is as full repaired. Collected vehicle today Friday 05/06 and again, Lauren was extremely lovely and super. Explained to me in detail all the work carried out, report she had written, issues that were caused with A/C not functioning including software update carried out with steering adjuster column not working / stuck, advisories that were reported (tyres) which can be changed at next service in August including price of A/C filter unit cleaning. Paper work was all included and even advised me how to take out new Service Car Plan which will help me on next visit again in August for service. Keep up the fantastic work Lauren - you are super at what you do, real asset just like the rest are (Amna etc all are lovely) and you made my day, hence the 5* rating giving you and hope you’re allocated as my advisor again in August!

Absolutely ridiculous ! I went in on a Friday to get my parking brakes fixed, these brakes are still under warranty. I gave my vehicle on Wednesday, the service manager told me that it will be fixed by 5 PM or latest by Thursday as a part has to be replaced. On Wednesday I get a call that the part will be fixed by Thursday evening. Then on Thursday afternoon I get a call that there is one more part which will have to be replaced and will come from Germany ! so I will get the car on Tuesday following week. As I have one car, I asked for a courtesy car, which was not offered. I have one simple question, that spare parts for a critical component like parking brake was not available in entire UK ? We talk about operational resilience nowadays, and a company like Mercedes (that charges premium for its vehicles, supposedly for quality of its cars and service) does not have a critical spare for a critical component in the whole of UK ? - which world are they living ?

Dealt with Diwa and 2 very friendly members of at the showroom, both named John. Found all of them very friendly, helpful, efficient and informative. Very good customer care and service.

I have just had a costly repair to my car which I collected this morning after the car had been with Mercedes Watford for 10 days. After i received the text message informing me that my car was ready for collection I was telephoned by Mercedes Watford and informed that as my bill was over £3000 I had to pay by bank transfer before the car was released. I WAS TOLD I COULD NOT PAY BY CREDIT CARD as the bill was over £3000 ( well over £3000). My objection to this fell on deaf ears. At no time during the 10 day period prior to the work being completed was I informed of this unreasonable and somewhat bizarre rule/policy of Mercedes Watford. Not customer friendly at all. Fortunately I could pay by bank transfer however this was not the way I had planned to pay. I wanted to pay by credit card to receive the extra benefits and protection a credit card offers. No idea what would have happened if I was not able to do the bank transfer. Beware!

have never experienced such poor service from a luxury brand like Mercedes-Benz, especially at the Watford branch. From the start, it has been a complete nightmare dealing with Jake Edwards and the service team, who seem to lack both competence and care for their customers. I took my Mercedes GLC in because it’s still under a 12-month warranty and was having issues with the start/stop function. Jake assured me they had checked the battery and that everything was fine. But guess what? The start/stop feature wasn’t working as soon as I drove off. To make matters worse, I was promised that the shock absorbers would be changed during this visit, and surprise surprise—they weren’t. So, I took the car back for a second time. This time, they apologized, changed the shock absorbers, and charged the battery. The start/stop function worked for exactly three days before failing again. Now, the Mercedes app shows my battery as only partially charged. I had asked them to just replace the battery, following advice from another Mercedes dealership in Newcastle, but Jake refused, saying it would be wasting their money if the battery wasn’t the problem. Well, guess what? I’m the customer, and I’m not here to help you cut costs on a car still under warranty! This is unacceptable. The radiator fan has also been an issue since I bought the car from Mercedes Newcastle, making a ridiculously loud noise. During my visits to Watford, I brought this up multiple times. First, they dismissed it as “normal,” then they actually bothered to check it during the second visit but claimed there were no problems. And yet, the fan is still making the same loud noise now that I have the car back! I specifically asked them to replace the fan, and they flat-out ignored my request. Unbelievable! I am beyond frustrated and disgusted with the complete lack of service and care I have received at Watford Mercedes. They don’t listen to their customers, they don’t follow through on their promises, and they clearly don’t care about resolving ongoing issues with their vehicles. I will NEVER buy another Mercedes again and will be advising everyone I know to avoid both the Watford branch and the brand altogether. Save yourself the headache—go elsewhere. The service here is a disgrace to the Mercedes name.

I wanted to buy a £70k plus car from these appalling idiots. I did a deal but totally lost confidence in them. They don’t come to the phone, the salesman, the business manager and the general manager, all never called me back. I am amazed Mercedes gives Sytner the dealership. I would give them no stars if I could. Found the same car £4000 cheaper, less mileage and a bit newer. Tried to rip me off on the finance rate. Got is 5% cheaper. Need I say more? Steer clear.

Avoid this place like plague. The worst customer service ever. They are wasting your time with automated text messages inviting you to the test drive and then just to tell you right in your face that they don’t have that car on site… They should have the decency to close the place for good.

It was a pleasure dealing with Uksa who was efficient and very pleasant.