I recently bought a car from MFI motor group, about three weeks ago actually and part exchanged my old car for it, next morning the car had ABS and TPMS lights on the dashboard, so I took it to Halfords auto center who diagnosed it and had to replace a faulty ABS wheel sensor, a day after that the clutch pedal started sticking on the way back up after pushing it down to change gears, this carried on for days so I took the car to a local independent garage and they diagnosed the problem as the slave cylinder, which is inside of the gearbox on this car, This cost £455! As the gearbox had to come out. I contacted MFI to tell them about the problems as the car comes with a Three-month warranty which covers engine and gearbox! “They have told me the cylinder part is not covered by the warranty”, even though it is part of the gearbox and clutch assembly. I have also since had to replace the two front tyres as they were worn on the inside edges resulting in a very annoying and distracting droning sound above 45 mph, when I test drove the car before buying I asked if there were any main roads with speeds of 50mph or more, but was directed onto roads with speed limits between 20 and 40mph, if I had, had the chance to get the car at higher speeds I would have noticed the noise, instead I only noticed it when actually getting onto the A3 for my 130 mile trip back home after buying it. Also regarding my old car that I traded in, I was expecting a Tax return as it still had 5 months remaining on it, so I kept checking on the DVLA website to see if and when it would show as untaxed, nothing happened for weeks so I contacted MFI motor group, they said they had sent of the paperwork and can take up to 2 weeks for DVLA to change it, I contacted DVLA three weeks after parting with the car and they said they had not received anything, and suggested contacting the buyer, ie MFI motor group to confirm, so I contacted MFI motor group again, and this time they said they would do it immediately “digitally” on the internet, about an hour later I re-checked the DVLA website and sure enough it showed as un-taxed, 6 days later I finally get my cheque from the DVLA, but is a month short, so I contacted DVLA once again and they said they have not included the missing month because they only pay from the time they are notified, so I have lost a month’s Tax while MFI have it sat on their floor court for sale, not only that but while it was still taxed it meant I was liable for any parking or speeding fines! Overall, I am extremely dissatisfied with MFI motor group, they don’t want to know about the problems or offer any solution or reimbursement to help cover this huge outlay of money, having owned the car for three weeks I am now down by £710! This is made up of: £455 for slave cylinder replacement, £192 two new tyres and tracking done as it was out, £48 ABS wheel sensor, and £15 short for car tax refund, I dread to think what next with this car! I bought this car after saving up for the last 5 years! And now I am in dept because of the repair bills! Personally, I would steer well clear of MFI motor group! Having now read other reviews I can see why, they just “flip” cars and have zero customer service, they just want to wash their hands of any problems and brush under the carpet.
Got a car from this dealer, the transaction and after service was great. Excellent communication. Car condition as described. Would use them again.
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My dad bought a car with a leak in the boot, which was initially thought to be a matter of leaf blockage. Brought the car back, thought to have been repaired (Left a 5-star review on auto trader!!). After months of back and forth, he realised his 3 months warranty period was done which I believe was what the seller was trying to achieve; having been fed up, he decided to return the car, after which he was told, well the value of the car has now decreased since there is one more owner now, so he will have to take a loss of around £700 on the car! I spoke to a couple of lawyers regarding his legal rights who confirmed that shouldn't be the case! Lucky for them Covid came in the way and I got it repaired with my own money, or else I would have gone for a max refund (the price I paid - usage)!
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Great service! Delivered the car all the way to Leicester. Top dealer in south west London
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Bought my third car from this dealer... always get a personalised service. Speak to Shezad your in good hands
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Top service ,made it really easy for me.. thank u guys
Mfi group was very helpful in all process and made sure we had all we need it. I recommended mfi group as a serious business and advice you buying you car from them.
It was a pleasure to buy from the people at MFI motors felt in safe hands , regarding help in buying the right car, and also making sure I had delivery of it quickly, a real change to find trustworthy sales people that will go that extra mile !🤗
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Unfortunately, in today's age of information MFI Motors think they are smarter than the average person they deal with. They are liars and out to make a quick buck. Pretending to be private buyers of vehicles to get the best price from sellers and then flipping the cars. Nothing wrong in the business practice if you are honest enough to let the buyer know that you are a dealer. I would not buy from them or advise anyone to deal with them given their business practices.
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MFI Motors is an Independent dealership that is based in London. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
MFI Motors
81-87 Upper Tooting Road
London
Greater London
SW17 7TW
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