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6 reviews from our car dealer reviews community
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6 reviews from our car dealer reviews community

Leave a review for Mitchell Group
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"Buying a Mazda 2"
5 out of 5 stars See
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Yesterday my second Mazda purchase from Mitchell’s. a few weeks I saw my new car decided to buy it. From that moment every thing was like ‘a walk in the park’. From the moment we started the test drive to signing for the car it was a breeze. Yesterday my car was delivered to my house by Wayne. I had recently surgery and was not able to collect it. Everything was perfect and he brought me a beautiful bouquet to cheer me up. I know Mitchell’s are exceptional but this was above and beyond... Thank you Mitchell’s and most of all thank you Wayne

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"Fantastic service"
5 out of 5 stars See
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Brilliant service from Lexus Chester, car collected, serviced and returned clean on time ! Thank you

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"Best car purchase experience ever!"
5 out of 5 stars See
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Buying a car can be a daunting experience but we had such a pleasant experience at Mitchell Skoda. Such a happy atmosphere and the staff could not have been more helpful, especially Neil and the lovely Lynsey, who saw us through from a short list, to an inspection to a test drive. In a couple of hours we'd made a decision and couldn't be happier. Very professional, high standards, excellent customer service. Would recommend to anyone.

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"Very poor experience"
1.4 out of 5 stars See
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I bought a Fabia estate in October 2016 from Mitchell Group in Chester. It came with 2 years extended warranty. .I had some hassle in March last year getting a new windscreen fitted( the old one had a crack when I took delivery after so called delivery inspections) but that got sorted. My low rating is based on what happened this weekend. I had a faulty heater fan and contacted the salesperson who sold me the car. Here is where it gets interesting. The salesperson ( Ben) gave me contradictory information. On Friday he told me that warranty claims were not decided by Mitchell but by the warranty company. He also said no warranty work could commence until authorisation was given by the warranty company and no time spans were provided. Less than 24 hours later he emailed to say that the warranty process could be bypassed for me, that I only needed to phone the service department and it would all be arranged at no cost to me, This was a direct contradiction of course of Fridays email. It might sound like good news but it wasnt . As I had no reason to disbelieve a company representative and thought his comments had company backing I had a problem on the Friday evening. I needed a faulty heater fan fixed because it was dangerous without it in the foul weather here and no information was given on how long the process took; days, week, whatever., I was forced to make a decision to contact my local independent garage and I do mean forced by the circumstances. They arranged a booking very speedily as the fan was so essential, so vital to road safety. I did this as I had been clearly told one thing by Ben, that the process wasnt guaranteed to succeed, that authorisation might not be forthcoming and there was no likely time span given. I have spent most of today in email contact with Richard, Skoda brand manager trying to get him to agree that Bens comments in the first email should be relied on as representing company policy and therefore binding. He has flatly refused to reimburse me for tomorrows bill EVEN THOUGH I WAS GIVEN THE WRONG INFORMATION by a company representative. He has gone on and on about "the process" and ignored all the evidence that I did what I did because of comments made freely by a member of staff. I will be out of pocket by over £100 for sure, possibly more because of this, money I can ill afford and I shouldnt be out of pocket at all. I give it one star because the car hasnt been bad but the so called aftersales "service" has been a joke, has been deplorable. I will never buy any vehicle again from this dealer and have said that to them. My advice would be to be very careful if thinking of dealing with this company. I do have all the emails of course.

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Richard Macklin from Mitchell Group in response to Very poor experience

Ted our customer called our service team and was seeking 100% confirmation that the fault he had would be covered by his warranty. The service team explained the car would need to be inspected first to confirm if the fault/part would be covered. Not happy with this, the customer contacted the sales person Ben who also explained this is the process, but having checked with a technician it sounded like a common fault based on the description, which would be a covered item. Still not happy with the response, Ted emailed again on the Friday evening. Talking this issue over with the service team again on Saturday, Ben decided the risk of this part not being the normal problem was so small, we should just get Ted in and we could take the risk the warranty would not cover the faulty part. This as you can see by Teds words is classed as doing a "u turn", when in fact it was a company trying to be helpful to one of our customers. Ted was told by both myself on Sunday during numerous emails despite being closed and by Ben on the Saturday he could have the work done free of charge before he went elsewhere on the Monday and paid for the repair to be done. Ted has an excellent warranty, this being the Skoda approved warranty, but was not prepared to follow the simple process all our other customers do, which is let us diagnose the cause before confirming if the part is covered or not. As Ted made his decision to pay for the work when he did not need to and we can't claim off the warranty as none of the process was followed, we have not refunded Ted for the repair.

Edward Robertson in response to Very poor experience

I have only just seen the response from Richard Macklin,] as I rarely use the site, Richard is being 100% economical with the truth. I made it clear to Ben Walker that I needed a quick response otherwise I would have to go to my independent. Richard makes no mention of that. Ben said the repair may or may not may not be covered, He could not be definitive. I therefore contacted my independent who ordered a part specially for me and fitted me in at very short notice, Richard makes no mention of any of that. I got an appointment at very short notice, they would normally have been closed at 6.05pm but a customers job had overrun and I was booked in for the following Monday. Saturday morning arrived, nothing more from Ben so I got on with my day. Out of the blue completely an email came from Ben at12.20pm, FOUR HOURS after he started work to say that I was not to worry, the job could be done at no cost to me after all. The seemingly inviolate warranty process could after all be bypassed. Yet again Richard says nothing about this even though he is fully aware of it, I have made these points repeatedly to him in emails. Yet he chooses to say nothing about any of this. I wonder why? Could it be that it presents Ben in a very bad light? I remonstrated with Ben to say he had left it too late. I had done what I said I would do, contact my independent and he should have done his about turn at 8.30am when Mitchells opened if he was going to do it all. If he had I could have stopped the part being specially ordered and made my piece with the independent about cancelling. Richard had the sheer effrontery to say when this quickly escalated upwards to him that I should cancel my appointment with the independent. He didnt care at all about the fact that they had fitted me in at very short notice, that they might lose some money on the part they had specially ordered. Once again Richard chooses not to divulge this. I thought then and still think that it was a scandalous thing for a brand manager to say when the organisation he works for is supposedly based on Christian morals and ethics which is why they do not open on a Sunday! Basic business decency is clearly not Richards forte! Richard also chooses to say nothing about Ben being very rude to me in emails. Again, he is aware of this, I made very sure he was aware in several emails, I went to great lengths in several emails.So he is yet again concealing information to present himself in a good light when the exact opposite is true. The true face of Mitchell Skoda was beginning to emerge by now. Ben also had the effrontery to say that he had gone "above and beyond ( his exact words) with my sale. His idea of above and beyond includes having new windscreen wiper blades fitted to the car presale and supplying free screen wash mixture. You couldnt make this up .Again I have asked Richard to respond and to try to explain both the rudeness and the "above and beyonds" but he never has addressed these specific requests at al even though i have pressed him repeatedly for answers. I have written direct to the owner of the business, Mark Mitchell but he has had health issues and has delegated day to day responsibility for operational matters to guess who.... thats right, to Richard Macklin. Ben and Richard are engaged in mutual aid with the customer(me) being left out in the cold and the owner being unwilling/unable to deal with customer complaints. Readers of this review can judge for themselves why Richard has been so economical with the truth in his response. I am in no doubt that he did this to present himself and Ben Walker in a good light when the true facts here I have listed must, at least, make readers wonder why Richard omitted so much that is germane to this. Thank you for reading this. Edward Robertson.

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"Matthew"
4.8 out of 5 stars See
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I visited a few dealerships who were less than helpful, wouldn't let me test drive the car unless it was a guaranteed sale so I went along to Mitchell Group Chester and they were very accommodating, they like me test drive a few cars before purchase. I have owned an Espace before and know the panoramic sunroof can often not function properly, they were also clearly aware of this as they took the time to lubricate the mechanism thoroughly to ensure it would work properly, this for me was an example of the dealership going to extra lengths and demonstrating their expertise. The car was also valeted and cleaned within in inch of its life which I appreciated as you don't to be hoovering the car once you get it back home. I paid more than I had seen for other Espace models but the salesman did come down a little and it had full leather seats, sav nav and was in my budget so I was happy to pay the price. I recommend this dealership to anybody looking for a large family car as they do specialise in such models and had a good selection on the forecourt.

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"Clive price"
5 out of 5 stars See
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Once again,fantastic service from this dealership.Our salesman from 4 years ago remebered us,and although he wasn't going to be our salesman,he spent time talking to us.Andy this time was polite and professional as i would have expected.eceived a letter of thanks,with a personal note on it from Mark Mitchell the owner-great touch.

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Dealership Information

Mitchell Group are a new and used car dealership based in Chester. They are an approved seller of new and approved used Skoda, Mazda and Lexus cars. A wide variety of other used cars are available in a wide range of makes and models along with all of the usual large dealer services on offer such as part exchange and finance. After sales services include specialised parts, accesories and servicing. 

Car Dealer Reviews would love to hear from any previous customers of Mitchell Group, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Lexus, Mazda, Skoda
Franchise Dealership

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6 reviews4.4 out of 5 stars — Rated Very Good
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Contact Information

Address

Mitchell Group
Cheshire Oaks Stanney Mill Lane
Little Stanney
Chester
Cheshire
CH2 4RG

Get in touch

0151 346 5555
http://www.mitchellgroup.co.uk

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Dealership Statistics

66%
Would recommend this dealer to family and friends
16%
Percent of reviews responded to by this dealer

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