I had a very disappointing experience with this trader while attempting to purchase a car. I travelled a considerable distance (over 2 hours each way) to view the vehicle and, after deciding to proceed, paid a £500 deposit in good faith. Unfortunately, I subsequently discovered that the vehicle, (being a Japanese import, which I was only informed about when I got there) was extremely difficult and expensive to insure. Despite contacting multiple insurance providers, I was quoted annual premiums of around £4,000–£5,000, making the purchase financially unviable. I contacted the trader to explain the situation and requested my deposit back. However, he initially agreed to refund only £300, stating that the remaining £200 would be retained to cover his time and advertising costs. At no point before paying the deposit was I made aware of any cancellation charges or told that part of my deposit would be non-refundable. After further discussion, I eventually offered to accept a £400 refund simply to resolve the matter and avoid further stress. The trader agreed and returned the additional £100, but I was still left £100 out of pocket despite never taking possession of the vehicle. I appreciate that a trader's time has value, but I also invested considerable time and money travelling to view the car and genuinely intended to purchase it. The insurance situation was unexpected, and I was disappointed by the lack of flexibility and understanding. My advice to prospective buyers is to obtain insurance quotations before paying any deposit, particularly for imported vehicles, and ensure that all deposit and cancellation conditions are clearly confirmed in writing beforehand.