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Matt from Monarch was very helpful when I bought my WV Tiguan. He was full of knowledge, the price was reasonable and even spent extra time fixing an issue I had with the Sat Nav. He promised to sort a few minor chips in which paint work, and replaced the parcel shelf which was missing. He even kindly gave me an iPhone cable to plug into my new car the day I picked my car up as my phone was almost dead. Great after care. Happy to recommend them again.
Wanted a Mini Cooper s soft top in cream told them the speck I wanted within a few days my dream car was waiting for me to pick it up I can not fault the sales guys fantastic service and the car looked stunning with the top down and I was a very happy with the car I would most certainly go to Monarch Car Sales again.
My car had a faulty seat belt which they replaced with genuine VW parts without any hassle under the 3 month warranty period. They were very helpful in resolving the problem.
All round wonderful service. Trying to find a car a s good as this for the price was like trying to find a needle in a haystack but I am so happy with it. I bought a Vauxhall Corsa from them in April and I can not say a bad word. Absolutely fantastic. The salesmen were all very helpful and friendly. I have not had any issues with the car up to now. I will definitely be recommending them to my friends and family.
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Recently bought a golf from monarch car sales and the service provided was excellent. Had a problem linking music through the parrot handsfree device the car came with, when asked for help they were more than happy to help and resolve the problem. More than happy to purchase again from here, worth the 5 stars.
Purchased my BMW 1 series at Monarch. Great deal. Staff were professional and helpful. Had a minor issue with the car at first but Monarch sorted this out quickly and efficiently. Couldn't wish for a better service.
I brought a BMW Z4 from this car dealership last year, when I picked it up it looked stunning, I later had an issue with the starter motor which was replaced under the extended warranty they offer. The service team made the claim on my behalf and I was soon back motoring. Very professional and very high level of service. I will be back for my next purchase.
GOLF OWNER. AS SAID IN OTHER REVIEWS MONARCH CAR SALES ARE QUICK TO GET YOUR MONEY BUT TERRIBLE CUSTOMER SERVICE AND REPAIRS VERY LOW STANDARD. THE STAFF ARE RUDE, SHOP ELSEWHERE THEY'VE HAD MY CAR MORE TIMES TO FIX THAN ANY CAR IVE OWNED AND THE SERVICE FIX TIMES ARE RIDICULOUS. YOU COULD BUILD A PLANE IN THE TIME THEY TAKE TO DO WHAT WOULD BE A SIMPLE FIX TO A REAL MECHANIC.
The whole purchasing process couldn't of been any easier, I was even able to pick up the car a couple of days earlier than expected and as this was on a weekday they stayed open an hour late for me to come and collect it, I was very grateful.
Reviewer has confirmed their email address
Poor customer service at Monarch Car Sales in Worcester. Faulty car strong fumes leaking into cab of car. Ignoring all points of contact, not sorting any issues even though it's under warranty. They are fine when taking your money but when problems happen they don't want to know. Avoid.
Established in 1995, Monarch Car Sales are an independent specialised used car dealership based in Worchester. A wide range of used cars are available with this dealership also specialising in Audi and Volkswagen sales. This dealership offers an on site service centre for servicing and repairs. Extendable warranties are available on purchased vehicles and finance can also be arranged. This dealership is open for viewing 7 days a week.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Monarch Car Sales Worcester
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