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10 reviews from our car dealer reviews community
Leave a review for Motiva Direct Limited
Leave a review

10 reviews from our car dealer reviews community

Leave a review for Motiva Direct Limited
Leave a review
"Very helpful and great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I dealt with Warren and he was very cool and helpful. He wasnt trying to push me buy a car and explained everything I needed to know.

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+0 Found this review helpful
"Positive experience "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a very helpful services since the first call with MotivaDirect. Very knowledgeable salesman which made me feel satisfied. Thank you Warran , I hope we meet again Mohamed

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+0 Found this review helpful
"Excellent quality and service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My partner found the Motiva Direct website when we were looking for a specific model and colour of Nissan Leaf. They happened to have exactly what we wanted and just over a year old for a very reasonable price. From the first contact with Warren until the day I collected the car, everything was absolutely perfect. Communications were all friendly yet professional. Warren was never pushy at all and answered any questions I had fully and very promptly. The quality of the car and the way it has been prepared makes it feel like a brand new car. We live 200 Miles from their location in Stoke on Trent but I'm so glad I decided to collect the car in person rather than have it delivered. I would otherwise have missed the chance to see how immaculate their facility is and how well turned out every car in their stock is. They clearly take great pride in doing what they do extremely well and they simply will not sell a car which doesn't come up to their high standards. I would have no reservations in recommending Motiva Direct to anyone looking for a top quality car at a very reasonable price.

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+0 Found this review helpful
"Great service from start to finish!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From initial contact with Warren, to agreeing a price including delivery to my door to the car arriving and if anything being better than the pictures, video and description, I can’t recommend these guys enough!

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+1 Found this review helpful
"bad experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I don't normaly write reviews but felt this is well deserved! worst customer service ever,(shame there isn't minus stars) I travelled from London by train after agreeing to purchase a van. Spoke to Mathew who seemed very charming on the phone ,he sent me a video and photos of the van and I spotted what looked like stains and pointed that out to him and he assured me they were just shadows and took his word for it as I asked him again but reassured me there were no stains..He also stated it had one owner but on the morning I was going to travel there I did a hpi check and found it was 2 owners, however I chose to carry on with the sale regardless but that was the 1st lie.On arriving Mathew was not there as he was on leave but he did tell me that and dealt with his assistant Carl.He gave me the keys to have a look and opened the drivers door and immediately spotted an obvious dip in the lumber support and went to feel it and the cloth went right through to the metal support under the seat, this was not mentioned in any of our conversations but stood out and there was no way they would have not noticed it.Furthermore the stains which i was told were shadows were so obvious and badly stained at that.Also the passenger seat was fraying in the middle again conveniently not mentioned.I was also told before i travelled there were another 2 vans similar in case this one was not suitable but was told they had taken deposits for them when I got there,insidently one of the vans had a dent on the side and a bad scratch at the back only one of the dents were mentioned.After I started pointing things out to Carl he suddenly became uninterested in my custom and walked off with other customers and left me to it.I was now panicking as the day was going and had no return ticket to London as I was almost certain I was going to be driving the van back.I was also going to look at an aygo but was so disappointed with the attitude of the salesman and the condition of the van that I just wanted to get out of there. I didn't even have the time to argue anything as Carl wasn't the one I dealt with in the 1st place.To sum everything up I was lied to and wasted over £100 and my day travelling even when I sent an email to Mathew he didn't bother replying until I contacted someone on the live chat and he didn't reply to my questions in the email he sent so I sent him another.I read the reviews on the 1st page but made the mistake on not seeing them in detail as I noticed a couple of very similar ratings to mine ,absolute nightmare!!!!!!!!!!!!!!

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+1 Found this review helpful
"Amazing "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great friendly service no pressure sales everything explained as it should be and prices to beat any other companies!would highly recommend!! Very happy

"Purchase of Grand C4 picasso"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I don’t normally write reviews. But, I need to report the positive buying experience from Motiva Direct. Travelling from the West Midlands to Stoke I met Warren and team. I have appreciated the personable, polite and non-pushy service. Thank you. Car company’s have different business models and having purchased a fleet car for the first time I feel I have got a very good deal. Have no fear. Buying from well known dealerships (e.g Arnold Clark, Evans Halshaw etc) can often be a pushy experience but comparing to Motiva prices are higher. So follow my advice, buy newish cars at fantastic prices from Motiva. Thanks Warren also for picking me up from the train station! Kind regards Ben

"Amazing team "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car was as described by Motiva Direct to me on phone by a nice relaxed friendly salesman called Warren. First class service 5 stars all day long.

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+4 Found this review helpful
"GREAT SERVICE AND VERY HELPFUL"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Warren is a very pleasant helpful person and anything i asked for was no problem what so ever.I have bought many cars over the years and he is definitely y the best by a country mile.He even helped me with delivery as i live 400 miles away in the far north of SCOTLAND.His delivery driver Colin JONES was also very pleasant person.I would recommend them to anyone.I know where i will be going for my next car.

"Excellent Company!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic hassle free Service with no pressure, Is what we received from Warren Shropshire & the Motiva Direct Team, who not only sell high quality cars, but they commit themselves to looking after their customers. When we arrived the car had only just come in & put on display & hadn't even been valeted, but it was in clean,1st class condition just beautiful. The test drive & price clinched the deal. Warren is very Professional, polite, open & honest, (top bloke) providing us with all the information & the cars history we needed, even the tax, paperwork & the registration documents were sorted for us too. Any problems are rectified without question or hassle. We had impeccable service & the experience we had of buying a new car them was a pleasure from start to finish, the way cars should be bought & would definitely recommend Warren & Motiva Direct to anyone. Many thanks once again. Kind regards, Phil & Lyn.

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+8 Found this review helpful

THOMASINA SUTHERLAND & JOSEPH SUTHERLAND in response to Excellent Company!!

Yes the same goes for us a very helpful and honest company and Warren is a TOP MAN.

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Dealership Information

Why choose Motiva Direct?

Our approach allows customers to feel welcome in a relaxed and friendly, yet professional environment.

We're part of the SG Fleet group, one of the Top 20 Fleet Leasing companies in the UK, established for over 30 years.

We only hand pick the best vehicles to sell directly to you. All our vehicles come direct from our own SG Fleet so we know the history of each vehicle and can ensure it's prepared to highest of standards. As this comes directly we can offer you the best value for money to ensure you're getting a good price.

With a wide range vehicles in stock in our flood lit showroom, you can view at your leisure no matter the weather. We are easy to find, located just 15 minutes from junction 15 and 16 on the M6. Open Monday to Friday, 9am until 5:30pm.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2016

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
10 reviews4.5 out of 5 stars — Rated Excellent
Excellent
9
Very Good
0
Average
0
Poor
0
Terrible
1

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  • Contact Information

    Address

    Motiva Direct Limited
    Unit 5 Tunstall Arrow
    James Brindley Way
    Stoke-on-Trent
    Stoke-on-Trent
    ST6 5PD

    Get in touch

    01782 337345
    http://www.motivadirect.co.uk/

    Opening times
    Mon 09:00 - 17:30
    Tue 09:00 - 17:30
    Wed 09:00 - 17:30
    Thu 09:00 - 17:30
    Fri 09:00 - 17:30
    Sat Closed
    Sun Closed

    Dealership Statistics

    90%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Motiva Direct Limited

    Company Formed: 2016
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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