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2 reviews from our car dealer reviews community
Leave a review for Moto Rapido Ducati Ltd
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2 reviews from our car dealer reviews community

Leave a review for Moto Rapido Ducati Ltd
Leave a review
"Terrible "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In August 2019 I spent 13k on a bike, travelled from Northern Ireland to collect to find that the bike was not as advertised and described. I travelled home on the bike and during the journey I found that the front wheel was not true and was buckled. I took the bike into a tyre shop back home and put it on balancing machine to establish that it was in fact buckeled. I provided video evidence of the buckle and I was told by Moto Rapido's 'senior mechanic' that it was acceptable and nothing would be done about it. They sent me a new tyre (as if this was going to solve a buckled wheel??) and they then washed their hands of me. I then had a screen for the bike which was missing. Only after around 15-20 emails did I ever get anywhere. I was completely ignored for a number of months and only in February 2020 did I receive the screen the bike was advertised with. I emailed the individual who I dealt with and copied in the director and secretary of the company in the email requesting an update and demanded to know what was happening. Funny enough, I then got instant results. I was treated like crap, shunned, constantly ignored in the hope that I would go away. Ducati approved used check clearly means nothing and missed this major fault. Dirty and underhand tactics. Be wary. Wheel is still buckled.

"Dreadful customer service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They bend over backwards to get every last penny out of a Ducati owner. The service department seem to have no technical knowledge.

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Dealership Information

Moto Rapido Ducati Ltd is an Independent dealership that is based in Winchester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
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Used Car Sales
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Ratings
2 reviews1.2 out of 5 stars — Rated Terrible
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  • Contact Information

    Address

    Moto Rapido Ducati Ltd
    Winnall Valley Road
    Winchester
    Hampshire
    SO23 0LD

    Get in touch

    http://www.motorapido.co.uk

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    Additional Information About Moto Rapido Ducati Ltd

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