Absolute nightmare. Paid deposit on car and then got called Thursday to say it was ready but told to collect following Monday. We turn up Monday having investigated their “compulsory pay it or don’t get the car £199 admin fee” and found there are no mentions of this in their t&c’s. Told that nothing could be done, just walk away and lose deposit so went ahead and paid remainder to find car not charged so was unable to leave. Then because I left a honest google review they then refused to hand the car over. We had to get the police involved to get a refund & have contacted Trading Standards.

Car is great but salesman and manager are all lying, arrogant scum. Viewed a car after driving 4 hours to get there, car was scraped all along one side and mirrow smashed, none of which was listed in the ad. Got promised paintwork would be sorted before collection and that we could collect in 2 weeks time. Contacted salesman 2 days in a row before collection to check everything would be ready for us to collect as it was a long drive, assured us it was. Got there to find out the paint job they had done was totally different colour to the rest of the trim. When asked why they didnt tell us before we got there, Taj the salesman just said not not down to him to tell us, pics he had sent were not clear views of the damaged areas. When we asked to speak to the manager, he came and basically said not his problem and to either buy the car or dont buy it. They had us over a barrel as my husband had to go on to margate for work after the purchase and i had no way to get back to bournemouth from east sussex. Knowing this, they even then threatened to not sell us the car, which would have left me stranded!!! Needless to say fuming is an understatement!!! And DO NOT BUY A CAR FROM THIS CONPANY!!! And yes they typo is deliberate. Just to add since leaving this review, the company director has since called and been very threatening!

Motor 4 U sold us a faulty BMW 435i with serious engine faults that showed only 2 days after owning the vehicle. The diagnostics show that the engine faults were cleared from the iDrive prior to being sold to us. Motor 4 U claimed the BMW was serviced prior to it being sold to us, but the oil warning light that came on the dash on day 2 of owning the vehicle says otherwise. Motor 4 U claimed the BMW passed an MOT prior to it being sold to us, the BMW had engine faults relating to emissions on diagnostics. The BMW (reg YE63 BVS) needs a full engine work up, it needs stripping to find the serious faults and possibly new components adding. We were quoted a minimum of £2k to fix - not the fix I want after owning the car for 2 days. Alex assured us the vehicle was in full working order with no faults showing before us purchasing the car. Despite accepting the car back, Pasha and his team were rude, refused to accept responsibility and showed no signs of remorse. Accepting a faulty car back you sold for £13k is the absolute bare minimum a dealership should be offering. We have had no apology from them whatsoever. Their communication is appalling. What a waste of time, money and stress Pasha and team have caused us. Even the collection driver couldn’t believe we were expected to pay return costs for a dodgy car. You will have a hard time getting a refund. Do not buy from this dealership and do not put your trust in them. Typical dodgy, pushy sales folk!

I purchased a car from motor4u which subsequently broke down within subsequently broke down within four month of owning it. under consumer rights Lew they legally have to fix the car if it breaks down within six months, I informed them of this to which they refused and wouldn't even take a look the car. I had no option to pay for costly repair myself and take them to small claims court, the judge ruled in my favour and set a county court judgement against motor4u and ordered them to pay me £5065.21. Omar and he's dad Sheik are two of the most dishonest people I've ever gad the misfortune of doing business, they even tried to argue with the judge and say he was wrong and they only had to repair the car within three months, they tried one last time to wriggle out of paying by telling the judge they was going to Appeal the decision to witch he rightly withdraw their right of appeal ad they had been so dishonest throughout the court appearance, I would advise anyone to avoid motor4u at all cost as they are very dishonest and also have a ccj set against them. I just wish I read all their bad reviews before I set foot in their showroom then I wouldn't of touched them with a bargepole.

Tom was friendly, helpful and offered a great all round service when purchasing my new car. I would highly recommend these guys, they are passionate about what they do and answered all of my many questions!