Everyone needs to be aware before buying anything from this company, I would just like to share my experience and help others. I brought a car nearly 2 years ago, I use to have warranty for 2 years. when I first brought the car and drove home I found there was some faults with the car. after a few days I went back to motor match where I brought the car from, I told them to return the car as it was faulty and I don't need it anymore however they didn't accept it, they told me instead that they would sort it out and repair it and I said okay. A short while after that the car had some faults again and I went to motor match again, they didn't let me return the car and they told me I couldn't return the car as I had already signed an agreement. they said to me don't worry you have 2 years warranty, if anything happens to the engine, gearbox or anything electric we will sort it out for you. I told them I didn't want the car anymore, keep the car keep the deposit however they didn't accept so I had no choice but to accept the car. They didn't tell me that I have 1 month to return the car so after that the car broke down nearly 10 times and they repaired the car after lots of headaches. and now the car has been broken from January up until now its still in the garage. I still have a 7 months warranty left and they are not repairing the car. each time the car had a problem I gave them a call and asked them what to do, I never moved the car without their permission, I asked them where to go and which garage and all the problems that happened to the car wasn't my fault. I have proof of everything that happened to the car however no one is listening to me, not motor match, not warranty, not the finance bank. every one is telling me to repair the car myself so I stopped the payment and left the car in the garage and im complaining by law, now 6 months has gone by and nothing has changed. some more information about motor match they sell faulty cars after a couple of weeks they will change the staff, if you go back there they will tell you the staff that worked there before don't work there anymore important thing: if you buy a car from there ask them to give them the warranty paper that tells you want rights you have and what they cover. I have proof of everything that I am saying, I have a witness, voice recordings, receipts of each time the car has been repaired. so be careful before you buy anything make sure to ask what your rights are and ask for the paperwork otherwise you will not buy a car, you will buy a headache for yourself, thank you.
Reviewer has confirmed their email address
I've been sold a car with 2 faults and a warranty that's useless to me. I've been repeatedly told incorrect information about the car and the warranty. I've been fobbed off repeatedly for weeks - aftersales service is non existent. When submitting a complaint about this, I was told it was all my fault. No empathy, no liability, may as well save some money and buy from a thief.
Absolutely enjoying my BMW 1 Series! It is my first time purchasing a BWM so I had to make sure I took it on a test drive before I got it, to make sure I was happy with the way it drives. When I asked the team for a test drive they were more than happy for me to do this, after the test drive I had to have it. I sat down and the salesman was very patient when explaining the paper work, to make sure there was no confusion and I'm very happy.
Reviewer has confirmed their email address
Jaime Rodgers from Motor Match Stockport in response to First BMW
Good afternoon Ethan F, Thank you for your recent review. We are thrilled to hear that you are enjoying your first BMW 1 Series and that the team took great care of you taking the time to explain everything thoroughly to avoid any confusion. May we take this opportunity of thanking you again for your custom and we look forward to welcoming you back in the future. Jaime Rodgers - Swansway Motor Group
Ben was fantastic! From start to finish he was very professional and polite, which made my car buying experience a great one. I'm very happy with my car and I would love to come back to this dealership, if I was in the market for a new car.
Reviewer has confirmed their email address
Jaime Rodgers from Motor Match Stockport in response to Fantastic
Good afternoon Jay, Thank you for your 5 Star Review. We are delighted to hear that your customer journey with Ben was fantastic. We will of course cascade these great comments to him. Thank you again for your custom and we look froward to welcoming you back in the future when you are in the market for a new vehicle. Jaime Rodgers - Swansway Motor Group
Great customer service and great cars! I went for the SEAT Leon and It has been smooth ever since.
Reviewer has confirmed their email address
Jaime Rodgers from Motor Match Stockport in response to Smooth car 🚗
Good afternoon Luke A, Thank you for your 5 Star Review. Your comments are gratefully received. Jaime Rodgers - Swansway Motor Group
I haven't had much chance to drive the car since I purchased it but I'm very happy with it. Umar was great when selling me the car and he made it very easy.
Reviewer has confirmed their email address
Jaime Rodgers from Motor Match Stockport in response to Prius
Good afternoon Mr S, Thank you for your 5 Star Review. Your comments are gratefully received and we are delighted that Umar made the process easy for you. Thank you once again for your custom and we look forward to welcoming you back in the future. Jaime Rodgers - Swansway Motor Group
Everything is all good with my Toyota Yaris! The process was smooth and straightforward - no faults, no delays, just in and out, nice and easy. The car is in great condition as advertised. Couldn't be happier with the purchase!
Reviewer has confirmed their email address
Jaime Rodgers from Motor Match Stockport in response to Smooth sailing
Good afternoon Lewis K, Thank you for your 5 Star Review. Thank you kindly for your lovely comments we are delighted to hear that your are so happy with your Toyota Yaris and that your customer journey was smooth and straight forward with no faults or delays. May we take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Jaime Rodgers - Swansway Motor Group
Purchased my son a Peugeot 308 just before Christmas, to be honest we've only used a handful of times since but its drives lovely. Nice looking car in top condition. Sales team were brilliant they did everything just right - would be happy coming back in the future.
Reviewer has confirmed their email address
Jaime Rodgers from Motor Match Stockport in response to Sons first car
Good Afternoon John M, Thank you for your 5 Star Review. We are thrilled to hear that your son's Peugeot 308 is driving lovely. May we thank you kindly for your comments and we look forward to welcoming you back in the future. Jaime Rodgers - Swansway Motor Group
Absolutely thrilled with my Volvo V40! Everything has been great, and it's running perfectly. The customer service was brilliant - the staff were dead friendly, answered all my questions, and were incredibly helpful. I would definitely buy again from them.
Reviewer has confirmed their email address
Jaime Rodgers from Motor Match Stockport in response to Top notch!
Good Morning Jack G, Thank you for your 5 Star Review. We are delighted to hear that you are thrilled with your Volvo V40 and that the customer service you received was informative and helpful. Thank you again for your custom and we look forward to welcoming you back again in the future. Jaime Rodgers - Swansway Motor Group
Dealing with Mohammed was a positive experience. As a good salesman, he efficiently handled the process and guided me through the sale smoothly. Overall, a good and satisfactory transaction
Reviewer has confirmed their email address
Jaime Rodgers from Motor Match Stockport in response to Good salesman
Good Morning Ruqaiyah P, Thank you for your recent review. We are thrilled to hear that your customer journey with Mohammed was a positive experience and that you were guided through the journey smoothly. May we take this opportunity of thanking you for your custom and we look forward to welcoming you back in the future. Jaime Rodgers - Swansway Motor Group
Motor Match Stockport is part of the family owned and run Swansway Group and provides outstanding levels of service when you purchase one of our quality used vehicles. Every one of our vehicles sold from our Motor Match dealerships comes with the Motor Match Promise, giving you peace of mind that we're always here to help. Our promise includes the knowledge that the majority of our stock has been sourced from the franchise centres within the Group as well as the ability to reserve a vehicle at motormatch.com for just £49. We also offer flexible finance options, extended warranties, servicing and repair so your journey with us doesn't need to end after we have handed over the keys to your next, used vehicle.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Excellent | 13 | |
Very Good | 2 | |
Average | 0 | |
Poor | 0 | |
Terrible | 2 |
Motor Match Stockport
214 Wellington Road South
Stockport
Greater Manchester
SK2 6RS
Mon | 08.30 - 19.00 |
Tue | 08.30 - 19.00 |
Wed | 08.30 - 19.00 |
Thu | 08.30 - 19.00 |
Fri | 08.30 - 19.00 |
Sat | 09.00 - 17.00 |
Sun | 11.00 - 17.00 |
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