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I purchased a Nissan Qashqai.The car was really nicely presented when delivered to my home. It had no service or user manual,and no locking wheel nut key. I rang customer services and they said there was a wheel nut key when it left their premises almost calling me a liar.They didn’t offer to get me one.It cost me £35 to order one from Nissan. They sent a service book and user manual out that did not have Nissan Qashqai printed on them.The service book did not have their service stamp in it. It cost me £48 from Nissan to replace.
First time at motor range and was looking for something very specific. Finally found my gorgeous new c class and went ahead with the purchase. salesmen were superb and not pushy at all which is a big turn off for me. The whole process was a joy, very friendly, knowledgeable and free drinks on a hot day is always a bonus. Traded my little Abarth with no hassle at all...all in all I would recommend these guys if your in the market for a new motor.
Laura Gilchrist from Motor Range in response to Superb
Hi Mark. Thanks for the 5 star review! It's great to hear you've enjoyed buying your car from Motor Range. If there's anything further we can assist with please don't hesitate to get in touch! Best regards from all the Motor Range team.
Had a finance car from motor range since 2015. Numerous bad experiences but tied into paying for the car. They don’t care unless your getting a car from them and once you do, they don’t care to even email you back when you need help, advice or a question. Refer a friend.. still waiting for my money. And was persuaded to get a car I couldn’t afford and unable to change it. Just a really terrible place and I can’t wait to go elsewhere!
Laura Gilchrist from Motor Range in response to Wouldn’t recommend
Hello. Thank you for leaving a review. I'm sorry to hear you are disappointed. If you would like to speak with our Finance Team they can be contacted on 01515277010. We don't want our customers to feel disappointed and we will try our very best to help. Best regards from all the Motor Range team.
An absolute waste of time! We went on Saturday to see the car. Have telephoned the salon in Aintree, Liverpool 2 hours before our appointment slot and have been advised the car will be ready, they will top up the fuel, full valet etc. We drove about 60 miles over to Liverpool and upon the arrival have been told the car HAS BEEN SOLD. Nobody even apologies, we spoke to the manager who was going through some options with us, were we were clearly not interested in the other cars, so even more waste of time, waste of money and extremely big disappointment. Ironically, the personal data was collected and now we are flooded with scam emails, text and God knows what else now... One big disgrace, still cannot understand why tell us the car is available, dragging us all the way over just to say the car has gone. And why the advert is still available on the website? Please do avoid and do not waste your time on them!
Laura Gilchrist from Motor Range in response to Unpleasant experience
Hello Adam, thank you for your review. We're sorry to read your comments. Unfortunately the 19 plate Vauxhall Corsa you were interested in was sold prior to you arriving to our showroom. We have an extremely high turnover of stock and we are especially busy at weekends. We are very sorry about this and understand that you are disappointed. We offer the opportunity to reserve vehicles on our website with a £50 deposit which is fully refundable. Our vehicle adverts are removed from our website immediately however this can take a little longer on third party websites. We really tried to source another vehicle similar to the one you were interested in on Saturday when you came to site, and we are still trying to source another 19 plate Corsa with very low mileage. Best regards from all the Motor Range team.
The sales department are amazing. Couldn’t be any more helpful,,, or is that because they want your money? After sales awful.. it has taken 7 months to rectify an issue that was present at the time of purchase and I had to constantly chase up. No one has ever been back in touch to ensure I am happy. Wouldn’t recommend at all.
Laura Gilchrist from Motor Range in response to Sales brilliant.... after sales shocking
Hello. Thank you for leaving a review. I'm sorry to hear you're disappointed, that is the exact opposite of how we want our customers to feel. I hope the issue has now been rectified. You can contact our Service Department on 01515277005 if you need any further help or advice. Best regards from all the Motor Range team.
I dealt with Jason he was Brill no complaints at all any car i wanted to look at he brought me the keys helped me look at the car as boot space was the key as i'm an lower left leg amputee, Jason was not pushy at all. i had a few cars to think about so i left it for a few days he was not like ohh u need to buy it or reserve it he shook my had and said if u need any think to ring him which i thought was fantastic service he was like a best friend. a few days later i had made my mind up so i went back and bought the car the only thing i wasn't happy with was the extra £99 extra charge on top for admin fee's as the car already had 11 months MOT on and already been serviced but i still decided to buy the car because of Jason on the grounds of he made me and my family very welcome we all had drinks and the kids had a colouring in pack with some sweets in and other things plus he gave my 2yr old balloons which to me he looked after my family and that's 100% excellent service big Thank you to Jason At the Motor Range Bootle Branch
Laura Gilchrist from Motor Range in response to Good Service
Hi Eddie. Thanks so much for taking the time to leave this review. Your kind comments will be passed on to your salesman Jason. We hope you're enjoying your car! Best wishes from all the team at Motor Range.
Bought car last june from Motor Range haven't used much about 3 months ago noticed water behind passenger seat had it checked mechanic reported gap in seem apparantly missed by manufacturer when i told motor range they just fobbed me off saying nothing to do with them and it would cost £60per hour to look seems like they take your money and run BAD CUSTOMER SERVICES avoid motor range like the plague no apology NOTHING
Laura Gilchrist from Motor Range in response to Don't buy cowboys
Hi Terry. Thanks for leaving a review. I'm sorry to hear you are disappointed. If you would like to speak to our Service Department they can be contacted on 01515277005. Best regards from all the Motor Range team.
Bought a vehicle from Motor Range after a three week up hill struggle, never return a call (don't think there can phones ring out). Put vehicle £400 more than agreed price and then insisted on us taking there gap insurance on for additional £495, I could have got same policy with the for £179. I would never use or recommend this company again, worst company I have ever dealt with, utterly unprofessional.
Laura Gilchrist from Motor Range in response to After sales non existent
Hi Jack. I'm sorry to hear you are disappointed. Your comments have been passed on to our Senior Management Team. Best regards from all the Motor Range team.
Had nothing but problems since day 1, First of all motor range delayed settling the finance on my old car which meant I got missed payments which went on my credit file eventually this all got sorted the delay in which motor range sorted this was a shambles I called everyday to be told that someone will call me back, Nobody ever did it took me driving to the dealership 3 times and refusing to leave for some attention to be payed to it. Secondly I had a recal on my car by the manufacturer (no fault of motor ranges) whilst there they carried out a vehicle health check and condemned the brakes 4 corroded brake discs and 2 pads down to metal, I’ve had the car 5 months and been told by 2 mechanics who have over 30 years experience each it never should have passed the MOT, So now I have to pay £400 to get 4 new discs and 2 new pads il post a picture on anouther review of the brake pads. Don’t bother getting in touch you’ll just be told your wrong basically and that minimum brake mm was 4mm which then changed to 2mm the next email. Case will be raised with DVSA I can strongly strongly strongly recommend no one buys from here they are nothing but crooks who don’t care after they sell you the car.
Laura Gilchrist from Motor Range in response to Condemned Brakes
Hello Mr Hand, thanks for getting in touch at the time of purchase and leaving this review. It's good to know this has all been sorted out now. If there's anything further we can assist you with in the future, please don't hesitate to get in touch. Best regards, Laura Gilchrist.
Bought a Mondeo from Motor Range with a Warranty for 2 years. It's included in my finance. Seen the option to review here after posting a review in Google. It was a great experience. John and Brian were both really helpful and open about how Motor Range operate. If you are travelling any distance make sure to reserve the car you want. When I visited last week the place was full of people I have read some reviews of people travelling up like I did from around the country. Reserve the car!!! you can understand how quickly a relative bargain like my Mondeo can sell, the place was absolutely crazy. A scouser was also looking at the Mondeo which I had placed a reservation on and he wasn't too happy which was a weird situation as it had a sold sticker on it. Spoke to a couple from Ireland and a bloke from the Wirral when I was there too who both had bought cars. Really friendly compared to other show rooms.
Laura Gilchrist from Motor Range in response to Bought a Mondeo with a Warranty
Hello! Thank you very much for taking the time to leave this review. We really appreciate your feedback. We offer the opportunity for customers to reserve any vehicle on our website for just £50 which is fully refundable! We hope you're enjoying your new car. Give us a call if there's anything else we can help you with. Best wishes from all the Motor Range team.
Motor Range based in Liverpool are a specialised used car and van dealership selling to the wider Merseyside area. An extensive range of used cars and vans are available in stock. Nationwide delivery is available and all vehicles sold undergo a 120 point check. Extendable warranties and finance packages are available and part exchanges on your old car are welcome. This dealershio is open to the public 7 days a week.
Car Dealer Reviews would love to hear from any previous customers of Motor Range, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Dunnings Bridge Road
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