84% Reviews
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55% Recommend
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85 reviews from our car dealer reviews community
Leave a review for Motor Range

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85 reviews from our car dealer reviews community

Leave a review for Motor Range
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"Liars, cheats and useless."
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car off Motor Range in may 2017. It had problems within the 30 day warantee, leaking antifreeze car not clean on arrival clutch issues ect went back they said they fixed it. A week later still losing antifreeze told no leak could be found. Months later emailed about car leaking antifreeze still after a lot of emails they said they would look at it after saying I never brought it back. Eventually said they would look at it and they have a new service team. Found a leak in cabin said they had fixed it drove home car starts smoking inside car going down a motor way. No anifreeze in tank and also deep scratches on 3 parts of the dash where they took it out. Told the part they put in failed which soaked the driver foot well car went back four times for the dash and leak. Then they took my ford mats and tried to replace with a cheaper horrible version. Car developed more leaks due to being driven with no antifreeze and has had to go to ford dealership to be fixed as motor range would not fix saying they fixed one leak but they made the car worse. Lied to when bought car told one owner turns out was a lease car and has had a new engine put in never told this on purchase. When complaining about this told people would ring back which never happens just get passed round I advise you never buy a car from these they are ok when selling a car to you after that they don't care and seems to be a trend by the reviews awful service awful company and liars

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+0 Found this review helpful
"Dishonesty"
1 out of 5 stars See
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Bad cars from Motor Range, very bad invoice ,some back door for VAT ,they should be lock it at soon.!!!

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+0 Found this review helpful
"Warning- Buyers beware"
1.2 out of 5 stars See
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Do not be fooled by any good reviews for Motor Range they are dishonest consters,they use all manners and methods of deceit to sell and meet there targets.For example they advertise there cars as being reduced which is not the case and claim the cars are accident fee which is also outright lying.Buyer you have been warned and I could go on and on with more factual examples but would serve no purpose....if you ignore my warning I hope your purchase is an exception.

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+2 Found this review helpful
"Avoid buying from here."
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The after sales care I received at Motor Range was appalling. My new car had to be returned to the dealership 3 times, for the same fault, before it was rectified. During that time, Motor Range never contacted me, I had to call them for updates. Often my car was just sitting in the service bay waiting for collection. I had to ask for a courtesy car and it was only provided on the third attempt to fix my car, it has since been sitting outside my house for 2 months! After the final attempt to fix my car, it was returned to me with damaged paintwork. It has taken months to get a response to my formal complaint and I am still waiting for a call from the After Sales Manager! Whilst the pre-sales staff are polished, the after sales staff are rude and unhelpful.

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+1 Found this review helpful
"Rude after care manager"
2.6 out of 5 stars See
Dealer's knowledgeable
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Resolving issues

I bought a car just over a week ago from Motor Range and it had a repair to be done. After the repair was done, it looked no different than before so I asked the manager why it’s the same and he was very rude to me, saying it’s fine and that they are not doing anything else. Also I was told that it would be replaced, if not repaired (which it looked the same as before). I understand that it couldn’t be replaced however, he had very bad customer service skills for speaking so badly to me and my Dad. However, the sales man Josh who sold me the car was great couldn’t fault him for anything that he did.

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+0 Found this review helpful
"Avoid at all costs!!!! "
1.8 out of 5 stars See
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Absolutely horrendous service from Motor Range! All well and good on the day when they take your money but after care is awful. I was forever ringing them to get my car fixed and was always told they would call me back and heard nothing!!!! The staff pass no messages on so you have to repeat yourself over and over again and they are not arsed at all. Complete waste of time!!! AVOID!!!!

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+3 Found this review helpful

Laura Gilchrist from Motor Range in response to Avoid at all costs!!!!

Hi Becky, I'm really sorry to hear you're disappointed. This is the exact opposite of how we want our customers to feel. Please could you get in touch with me with your surname and car registration and I'll do everything I can to help you out as soon as possible. You can contact me on 01515277010 or if it is more convenient, you can e-mail me at laura.gilchrist@motorrange.co.uk. Best regards, Laura Gilchrist.

"AVOID"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Had issues with Motor Range from day 1, sold the car and promised all sorts of work which I had to contact the finance company to hold their money to resolve. As they just got rid of me anytime I tried to book in(should of known then and just give them the car back) couple of months in I'm having electrical problems, battery problems to be told I have no warranty it ran out at 6 months, its now the 7th month. Oh and just learning my car is probably a recall and is out of warranty with Volkswagen also. Surely they should have known this before selling!!!!

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+1 Found this review helpful

Laura Gilchrist from Motor Range in response to AVOID

Hi Jess, I'm really disappointed to read your review. We always strive to provide outstanding customer service and would never want our customers to feel disappointed in any way. I will pass this review on to senior management who will sort out your issue as a matter of urgency. Could you please get in touch with me as I need a few further details from you such as your surname and car registration. You can contact me on 01515277010 or via e-mail at laura.gilchrist@motorrange.co.uk. Hope to speak with you soon. Best regards, Laura Gilchrist.

"DISSAPOINTED"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Ohh,long story,i bought an 15plate A4 from Motor Range Liverpool because my pcp a6 was going over miles limit and i was desperate to buy a car to can go on holiday with it. This A4 had a problem with the flywheel and when i call them they said they got no time to fix it in time because i had 4 days before my ferry was booked. I went to them but in a same time i had a booking with audi for inspection. When i get to Liverpool (i am from Stoke-on-Trent) they agree to check the problem and after aprox 1hour i had my car back and the service manager saying they can not hear the knocking noise. I said ok i am going to Audi in Stafford which they found the flywheel faulty along with the front shock absorbers which was leaking (this was stated in a mot advisory and they did not replaced ). I rang Motorrange again and i told them i have the report but they said they want to check it again. Anyway this was with 3days before my trip. I said ''no problem ill go with my A6''. After 2 days i remembered when Motorrange took the car for inspection ,i had my sat nav with built in camera and i start watcing the videos to see what check they did and I WAS SHOCKED. The mechanic took my car in a garage which was sitting there for about 20 minutes and nobody checked anything after that the same mechanic took the car for a test drive (not needed for that issue) and he went to (i assume) his misses to a tanning station to visit her and he spent about 5 minutes there after that he drove back to Motorrange with nice loud music. I sent the videos to them and some manager rang me next day when i was on my way abroad to try to gain my trust again. I told him i do not want now the car repaired but i want a different car and i will distroy my holiday to come back in 2 weeks time to sort out the problem. He supposed to call me back in afternoon time which did not happen. I came back after 2 weeks ( loads of expenses from my pocket) and they took the car back and i had a diffent car from them an E350 16 plate in a same day when i had to go back to cintinue my holiday. On my way in Germany the steering wheel start shaking baddly when braking . I had the car checked abroad at mercedes and they said is not covered by manufacturer warranty because the front disks and pads are the very cheap quality replacements. I sent an email to Motorrange and nobody called me. I came back and i sent another email followed by a call to Mototrrange and i was talking with a lady from service and warranties which told me they not put genuine parts in a cars and i want genuine i have to buy the parts and they will replace for free. I said there is a problem with the disks and she said they are brand new. In the end i called mercedes for a booking and to be checked the disks. VERY VERY BAD because i bought aother 2 cars few years ago from them. I do expect after this review to recieve a call from them but is not enough. I still got the videos which soon will be uploaded to youtube

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+4 Found this review helpful

Staff from Motor Range in response to DISSAPOINTED

Hello Mr Lucian. We are really disappointed to hear you feel this way. We have been in contact with you through every stage of your vehicle purchases and I understand you have been liaising with our Sales and Service Managers to work through these matters. We always strive to make sure our customers are completely satisfied with their purchase. Retailing the highest quality used vehicles and providing outstanding customer service is at the core of our business. These comments have been passed on to our Customer Liaison Officer, Steven Pearce and he is going to contact you as a matter of urgency with a view to resolving these issues. Best regards, Motor Range.

"Great customer service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Couldn’t be happier with my new car from motor range. Their selection of cars is second to none and a great on site cafe. Nothing like other car dealers, very welcoming, friendly and best of all no pressure! Thank you!

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+2 Found this review helpful

Laura Gilchrist from Motor Range in response to Great customer service

Hello Sarah! Thanks for the 5 stars! We're proud to be the largest car supermarket on Merseyside, with 1500 cars all on one site! We never want our customers to feel pressured and always strive to create a hassle free and relaxed environment. Thanks for choosing Motor Range. Wishing you many happy miles in your new car! Best regards, from all the Motor Range team.

"I love my car!!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Picked up my first car from Motor Range and couldn't be happier. The service we received was fab and i would definately recommend to family an friends. Thank you!!!

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+2 Found this review helpful

Laura Gilchrist from Motor Range in response to I love my car!!

Hello Shannon, thanks very much for leaving a 5 star review! We're delighted to hear you love your car and it's great that you'd recommend us. If we can be of any further assistance in the future, just give us a call! Best wishes from all the team at Motor Range.

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Dealership Information

Motor Range based in Liverpool are a specialised used car and van dealership selling to the wider Merseyside area. An extensive range of used cars and vans are available in stock. Nationwide delivery is available and all vehicles sold undergo a 120 point check. Extendable warranties and finance packages are available and part exchanges on your old car are welcome. This dealershio is open to the public 7 days a week.

Car Dealer Reviews would love to hear from any previous customers of Motor Range, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
85 reviews3.4 out of 5 stars — Rated Average
Excellent
45
Very Good
3
Average
4
Poor
12
Terrible
21

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Contact Information

Address

Motor Range
Dunnings Bridge Road
Bootle
Liverpool
Merseyside
L30 6YW

Get in touch

0843 2498377
http://www.motorrange.co.uk

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Dealership Statistics

55%
Would recommend this dealer to family and friends
84%
Percent of reviews responded to by this dealer

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