Saw the car online and went to view, was greeted by George who helped me on my journey to buying my first car. He was friendly, kind, and talkative, good at his job and did what he could to help me out, kept good contact and answered any questions i had. The car needed some repairs and a clean, the only critique was some of the requested repairs had not been done when i went to pick up the car but i was assured it was safe to drive and to bring it back to finish repairs which was done swiftly on the day. Was able to test drive the car on several occasions for a good amount of time to get a feel for the car before buying. Nick the manager was also really helpful gave us a good deal and incentive to come back to themselves. The team were nice and looked after you. Thank you very happy with my service and the car 😊

Was sold a car on finance in March 2025, phoned in April to say the car wasn’t running properly to be told “this type of car does that didn’t you know” well you know the service team is now mechanics can you believe it!!! But then again end of April more issues, again your paranoid the car does this?! Oh right my car can only drive on the motorway for less then 30 minutes that’s normal. End of June my car gives out, engine is totally broke with the head gasket, RAC said they have never seen such terrible work under the bonnet, this is not wear and tear this is someone dangerous who’s fixed something incorrectly, my wires are all taped together and this has been broke for a while according to them, but I still take to a garage and I phone motor range to speak to this disgrace of a human being in services to tell me to show her proof of text messages between me and sales man I said I hope your joking who the hell texts a sales man she said she won’t help till she sees proof I’ve contacted him, I said what on earth are you on about she thought it was funny Down the phone, again thinking she’s a mechanic went and told me maybe you broke it on purpose. Yes I broke my new 2021 plate engine. She then carried on saying I have no warranty?! Oh right so she knows best, complaint has been raised …. No response been 2 weeks, the salesman she was talking about won’t take my calls and when I phone up they say someone will call you back. I will be getting my 3 grand deposit back and I will be handing the car back this week blocking the main entrance With the keys thrown on the grass turf for them to have the disgrace of a car back. Avoid and save your money

ASHTON BRANCH TRUE STATEMENT DONT BUY CAR FROM THESE LOT, THESE LIVERPOOL AROGANT OWNERS AND SALES THINK THEY SOME BILLIONAIRES WHEN THEY ONLY OWN A CAR SALES PLACE, THEY ARE VERY RUDE, THEY ARE UNPROFESSIONAL, THEY DONT KNOW THE MEANING OF CUSTOMER SERVICE. MIKE THINKS HIS A BILLIONAIRES WHEN HE IS JUST THE DAUGHTERS PARTNER LOL WORKING UNDER FATHER IN LAW HHH WHEN HE HAS NO CAPABILITIES TO OPEN HIS OWN BUSINESS THEY SELL FAILTY CARS BASED ON PREVIOUS REVIEWS, READ ALL REVIEWS, THEY DONT FIX THINGS AND IM LUCKY I DIDNT BUY ANYTHING BASED ON THEIR STREET ATTITUDE, MARTIN IS A GOOD SALES PERSON. OTHERWISE ALL OF THEM VERY RUDE AFTER I SAW THE REVIEWS I WAS VERY THANKFUL I DIDNT BUY FROM THESE STREET CAR SELLERS. WITH SLANG LANGUAGE AND MR SON IN LAW THINKS HE IS A BIG SHOT WORKING UNDER FATHER IN LAW HHHHH SHAMEFUL, INCOMPETENT INDIVIDUAL. THIS TRADER WILL BE REPORTED TO TRADING STANDARDS AND CONSUMER RIGHTS FOR SELLING BAD CARS. AND BAD BEHAVIOUR TOWARDS CUSTOMERS. DIRECTOR SORT YOUR SON IN LAW OUT, YOUR FIRM NAME WAS CHANGED ALREADY ONCE, NEXT TIME YOUR FIRM WILL BE CLOSED FOR GOOD WITH THE LANGUAGE YOUR STAFF USE, TRADING STANDARDS ARE COMING FOR YOU KIDDO Do you think you street language people can get away with being rude to people. Noooo

Summary About Reviews Claimed profile Motor Range Reviews 3,727 • 4.5 Car dealer Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Review summary Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service provided, highlighting its efficiency and the smooth, straightforward nature of their transactions. Many consumers specifically commend the staff for their helpfulness, politeness, and professiSee more Based on reviews, created with AI See what reviewers are saying Donna J 15 hours ago Great service from start to finish, Andy answered all questions we had relating to the car, kept us upto date through the whole process. very pleased with the service he provided would 100% recommend... See more Useful Share Kristyn Lowther 25 Jul 2025 ⭐️⭐️⭐️⭐️⭐️ Absolutely fantastic service from Gareth! From the moment we walked in, he was friendly, knowledgeable, and genuinely interested in helping us find the right car. Nothing was too much t... See more Company replied Useful Share GLADVIN ROBINSON 3 days ago I would like to thank Andy the salesperson at Motor range for his professionalism in listening to my request and showing me around the site. Very helpful and pleasant. Car found and sorted. Big Stev... See more Company replied Useful Share ray 3 days ago I bought a car here today with the help of Daniel, who was really helpful and informative, especially relating to electric cars. i never felt pressured at all and all the finance options were fully ex... See more Company replied Useful Share We perform checks on reviews Company details Active Trustpilot subscription Car dealer Written by the company The Northwest's No. 1 for used cars with over 2000 cars available across two supersites in Liverpool & Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your partSee more Contact info Dunnings Bridge Road, L30 6YW, Liverpool, United Kingdom 01515277010 info@motorrange.co.uk motorrange.co.uk 4.5 Excellent 4K reviews 5-star 4-star 3-star 2-star 1-star Replied to 98% of negative reviews Typically replies within 1 week How this company uses Trustpilot People also looked at cinch cinch.co.uk 4.2 (52K) Arnold Clark www.arnoldclark.com 4.7 (170K) FOW Winsford www.fow.co.uk 4.3 (11K) Cartime cartime.co.uk 4.4 (3K) Carsa carsa.co.uk 4.4 (9K) Motorpoint motorpoint.co.uk 4.6 (23K) Big Motoring World www.bigmotoringworld.co.uk 4.3 (53K) I have had two breakdown issues with the vehicle since I purchased it on 22nd June 2025, with a 3 year warranty at an additional cost of around £1500.00. The vehicle was serviced and had an mot completed on 17th June 2025 five days before I purchased the vehicle. Upon arrival, at Motor range Aintree today On entry I was asked by a staff member outside if I was okay. I explained no I am back here again this was my second breakdown in six weeks, to which he said 6 weeks and laughed, clearly finding the situation amusing — a completely inappropriate and unprofessional response. I explained todays breakdown issue at reception and I was once again advised at reception no courtesy vehicles were available as they would need to keep the car to have look at this due to engine malfunction message. I explained that I require a courtesy vehicle urgently due to my son’s medical condition and offered to provide medical evidence of this. While the receptionists were polite, I was told these personal circumstances would not affect the waiting list for a courtesy car. I then asked to speak to a manager and was referred to Shirley, whose conduct was disrespectful, dismissive, and entirely lacking in empathy. Rather than acknowledge the inconvenience or offer any support, Shirley was defensive and unhelpful. She informed me that courtesy cars are not a given and are a COURTESY (upon reading other reviews courtesy car availability appears to be an issue). Once pressed only later in conversation I was advised courtesy vehicles are provided if a warranty claim is in process after initially being told this was not the case. The sales representative James at point of sale assured me that a courtesy car would be made available in the event of any issues — even a sale car if needed with manager authorisation. I believe I have been mis-sold the vehicle and the associated warranty. During my conversation with Shirley, I mentioned the previous battery issue and was told I “need to understand” that these problems can occur after a vehicle has been sitting on the sales forecourt for an extended period. I find this response unacceptable. The vehicle was serviced and had an MOT completed just five days prior to my purchase, and therefore should not be experiencing such issues so soon. I raised this point directly, but received no meaningful response or acknowledgment, further demonstrating a lack of accountability and poor customer care. I advised due to the two issues within less than 2 months I wish to reject the vehicle. Shirley refused to accept the vehicle return and insisted that I must go through my finance company, and that a mechanic would need to inspect the vehicle. No explanation was given as to why Motor Range could not facilitate a return or issue documentation to confirm receipt of the vehicle now left in your possession. There is no reason as to why a return of advance could not be arranged where my deposit is refunded by Motor range via the finance company and motor range take back ownership of the vehicle. Blackhorse have also verified on a recorded call this was an option for Shirley. The warranty appears to be a complete waste of time and problems are to expected according to the service manager Shirley. The aftercare here is awful they are only interested in customer at point of sale. It appears sales staff are actively encouraged to promote Trustpilot reviews at point of sale when customers are promised the earth. As I am discovering now the promises and assurances at point of sale are hollow.

Bought a honda civic 2 years ago and only done 11k miles in it and the engine has gone spoke to this amazing company this morning after such a stressful weekend and all the woman said you have no warranty but what ever happened to customer rights act of 2015 this company just want your money

The Salesman .Gareth wolloke lied through his teeth to make the sale.promised paintwork..put Polish on scratches..promised 12 months M.O.T. with nod of approval from fella in office..I wasn't given a M.O.T certificate when I picked up car.i asked for it.this Gareth told me he never said he would do paint or mot..I never buy a car without 12 month mot.the deal relied on this..he was rude arrogant and just full of himself made up he pulled a fast one on me...this is the third car from them and last one..the car was advertised as done 58.000.it had actually don 59,320...Nathan had to defuse the situation.

Still waiting for my £50 holding deposit to be refunded as I had to cancel viewing the vehicle. I have emailed - no response. I have called and on 2 occasions I’ve been told it’s being processed. I’ve asked for proof which has been ignored!!

i am writing this review to complain on the lack of service I have received from motor range. I firstly was very impressed by yourselves. After the sale, the care you don't seem to have baffles me. I had a few issues regarding the speaker of the car. When you sold me the car you changed the speaker system to the back two speakers to hide the fact the front speaker was faulty. You also didn't follow up with the repair that was supposed to be booked by your staff member Jack. Later I find out he didn't even arrange the repair. Furthering this I didn't receive a log book from yourselves. I wanted to further this to your team to see if there was anything you could do to complete this sale by sending the log book. I have called on three separate occasions in the last two weeks. Each time your staff have either come up with excuses why I couldn't speak to the person who deals with this or wrote my phone number down to which I have not received any follow up phone call. I am very frustrated with this. It seems like the after-sale service is non-existent and after reading your reviews, it seems this seems to happen a lot. Your reputation makes sense to me now. I am highly disappointed. I will never buy a car from yourselves again and will deter people away from yourselves in the future. I hope you work on yourself as a business to progress and make sure this doesn't continue to happen to other customers. I believe you also need to train your staff on how to communicate better with each other and customers, otherwise I'm sure you will continue your reputation. Very disappointed. If I could give a 0 i would

Was told we had 24 month warranty. Given the document signed both by salesman and my partner. Van needed to be fixed so called and already I knew this was going to be a red flag whilst speaking on the phone. We are 18 months since purchase, so as far as we know, in warranty. We say we have the papers, she said is it handwritten or typed, it was typed... and signed when we were given the keys. They said to ring recovery to pick up the van. When we called recovery, they asked if our address was in Warrington, we said no. We were under the wrong name and address. However, it was still picked up, didn't think anything of it. My partner took the paper with the 24 months on, and they said yeah it's in black and white, we will carry out work under warranty. Then to be told, after the work was complete, you're going to have to pay, it was an admin error at the time of purchase (18 months ago) and a letter was sent to us to say we only had 12 months! We argued for a while and I asked why wasn't this checked and we never received any letters, no emails. Well, I think it clicked for her when she finally let us get our side of the story and told her the recovery nearly went to the wrong address, that the warranty was in the wrong address (not our fault) and so we actually did not receive the email. Was treated snotty the whole time, and told 'fine' you don't have to pay the money but you're not under warranty. We didn't care about warranty at that point. I'm not sure why we were still being made to pay up until that point, when it was an admin error and they didn't make sure we were contacted. She said she was bringing out a signed copy of a 12 month warranty that was signed by my partner, ha, the 2 minutes she said it'd take took 15 and it came out unsigned, and tried to say the printed signature on another piece of paper which didn't have a number on it was the signature. I tried to say how come we have the 24 month one in the car signed by both people then, but she wouldn't ever let us finish a sentence, yet when we first met her, and had barely gotten out a sentence she tried interrupting then had the nerve to say 'can you let me finish'. She had am attitude before we even spoke to her. Amazing customer service. Like others have pointed out, they are amazing at contacting you whilst selling to you. As soon as you've bought from them... you're on your own and it felt as though we were being scammed. Make your staff competent. Yes mistakes are fine but when you're being told we have proof and no emails and no letters, do some research on your side and maybe you'll figure out that you were in the wrong! Not one apology for the whole mess! It was their fault and caused stress for nothing. Surely if you made a mistake and gave the wrong warranty, that's not on the customer to then pay, and surely you would make sure they were contacted! Sending a letter doesn't guarantee it arrived to us! You have phone, and email. We also met 3 other people there that day having problems and bonded under the notion, we'd never use you again and will 100% directing people elsewhere.