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78 reviews from our car dealer reviews community
Leave a review for Motor Range

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78 reviews from our car dealer reviews community

Leave a review for Motor Range
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"DISSAPOINTED"
1 out of 5 stars See
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Vehicle cleanliness
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Ohh,long story,i bought an 15plate A4 from Motor Range Liverpool because my pcp a6 was going over miles limit and i was desperate to buy a car to can go on holiday with it. This A4 had a problem with the flywheel and when i call them they said they got no time to fix it in time because i had 4 days before my ferry was booked. I went to them but in a same time i had a booking with audi for inspection. When i get to Liverpool (i am from Stoke-on-Trent) they agree to check the problem and after aprox 1hour i had my car back and the service manager saying they can not hear the knocking noise. I said ok i am going to Audi in Stafford which they found the flywheel faulty along with the front shock absorbers which was leaking (this was stated in a mot advisory and they did not replaced ). I rang Motorrange again and i told them i have the report but they said they want to check it again. Anyway this was with 3days before my trip. I said ''no problem ill go with my A6''. After 2 days i remembered when Motorrange took the car for inspection ,i had my sat nav with built in camera and i start watcing the videos to see what check they did and I WAS SHOCKED. The mechanic took my car in a garage which was sitting there for about 20 minutes and nobody checked anything after that the same mechanic took the car for a test drive (not needed for that issue) and he went to (i assume) his misses to a tanning station to visit her and he spent about 5 minutes there after that he drove back to Motorrange with nice loud music. I sent the videos to them and some manager rang me next day when i was on my way abroad to try to gain my trust again. I told him i do not want now the car repaired but i want a different car and i will distroy my holiday to come back in 2 weeks time to sort out the problem. He supposed to call me back in afternoon time which did not happen. I came back after 2 weeks ( loads of expenses from my pocket) and they took the car back and i had a diffent car from them an E350 16 plate in a same day when i had to go back to cintinue my holiday. On my way in Germany the steering wheel start shaking baddly when braking . I had the car checked abroad at mercedes and they said is not covered by manufacturer warranty because the front disks and pads are the very cheap quality replacements. I sent an email to Motorrange and nobody called me. I came back and i sent another email followed by a call to Mototrrange and i was talking with a lady from service and warranties which told me they not put genuine parts in a cars and i want genuine i have to buy the parts and they will replace for free. I said there is a problem with the disks and she said they are brand new. In the end i called mercedes for a booking and to be checked the disks. VERY VERY BAD because i bought aother 2 cars few years ago from them. I do expect after this review to recieve a call from them but is not enough. I still got the videos which soon will be uploaded to youtube

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Staff from Motor Range in response to DISSAPOINTED

Hello Mr Lucian. We are really disappointed to hear you feel this way. We have been in contact with you through every stage of your vehicle purchases and I understand you have been liaising with our Sales and Service Managers to work through these matters. We always strive to make sure our customers are completely satisfied with their purchase. Retailing the highest quality used vehicles and providing outstanding customer service is at the core of our business. These comments have been passed on to our Customer Liaison Officer, Steven Pearce and he is going to contact you as a matter of urgency with a view to resolving these issues. Best regards, Motor Range.

"Great customer service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Couldn’t be happier with my new car from motor range. Their selection of cars is second to none and a great on site cafe. Nothing like other car dealers, very welcoming, friendly and best of all no pressure! Thank you!

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"I love my car!!"
5 out of 5 stars See
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Picked up my first car from Motor Range and couldn't be happier. The service we received was fab and i would definately recommend to family an friends. Thank you!!!

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"Good car for a good price"
5 out of 5 stars See
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I was rather apprehensive to go to a car supermarket to be truthful but motor range had the car we wanted for the right price. The fellow we dealt with ,Ashley ,was the complete opposite of what you expect a car salesman to be and really went the extra mile for us ,he made the whole experience as trouble free as possible. Excellent all round.

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"Rude, unfriendly service"
1.2 out of 5 stars See
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I recently bought my first car from motor range near switch island. I was so excited to buy my first car after saving up for it for a long time, sadly this excitement was taken away by the unfriendly sales guy who just messed me around. First of all he kept calling me the wrong name, then patronised me the entire time. I agreed to pick the car up at the end of the week, and about half an hour before picking it up I received a phone call saying it wasn't ready. Anyway whilst I was finally buying the car, he was complaining the entire time about how tired he was. Me and my brother were not impressed. Awful, worst customer service ever, do NOT buy from here!!!!

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"Laurie houghton"
1.2 out of 5 stars See
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Not happy bought my ford fiesta in Feb from Motor Range, so far after 2 weeks of having it I've had to get tracking don't 4 new tyres new battery wipers not pleased after paying £5000 in cash for it

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"worst customer service ever"
1 out of 5 stars See
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Bought a 2 year old fiesta from Motor Range just over 2 weeks ago. Once I got the car home noticed that the floor matts were missing and it became clear that the vehicle was leaking oil (Despite me being given a document confirming that the vehicle had been inspected for leaks). Called motor range and they booked me in to fix the issue. Once there I was advised that my vehicle hadn't actually been booked in at all, but they arranged for someone to look at it anyway. They confirmed that the car was leaking oil from the gear box but told that they couldn't do the work as the vehicle was under warranty - I was advised to contact Ford to book it in with them and that if the warranty did not cover the work motor range would pay for Ford to do it. When asking about the missing floor matts just fobbed off that I need to speak to my 'sales rep' who is currently off sick. Took it to ford who diagnosed the same issue (and confirmed that it had been leaking since before I purchased it) but advised me that it would not be covered under warranty. They contacted motor range who then refused to pay for Ford to do the work and told them I would need to take the vehicle back to them to repair!!! Ford advised against this as it could invalidate the warranty. Worst customer service ever, being passed around 10 different people to try and speak to a manager and getting fobbed off left right and centre. Had to take 2 days off work and now looking like i'm going to have to take a 3rd. Car will be returned at the weekend if they dont sort this out today!!!

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"Great service from all at Maghull "
5 out of 5 stars See
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I would like to say a huge thank you to Nick Mattocks at MotorRange for all his help and letting me torment him with any concerns when choosing my new car. Nick's customer service was second to none and nothing was too much trouble. He made sure everything he promised was delivered. Thanks Nick.

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"Excellent "
5 out of 5 stars See
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Recommend Motor Rangeto everyone. And big thanks for Rebeca and David for excellent customer service.

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"Avoid awful experience "
1 out of 5 stars See
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Would not recommend in any way. Literally once you have paid, even before driving away with the car, they not interested. Paid deposit (first mistake) left waiting and chasing to collect car, sharp practices re Gap insurance, charges for petrol included not received, no mot certificate or information re 28 day warranty. ‘Account manager’ rude and all this just trying to collect car. Car has a fault, making weird noise, but given how awful they been so literally do not want to go back near the place, or confidence would even try to resolve.

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Dealership Information

Motor Range based in Liverpool are a specialised used car and van dealership selling to the wider Merseyside area. An extensive range of used cars and vans are available in stock. Nationwide delivery is available and all vehicles sold undergo a 120 point check. Extendable warranties and finance packages are available and part exchanges on your old car are welcome. This dealershio is open to the public 7 days a week.

Car Dealer Reviews would love to hear from any previous customers of Motor Range, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
78 reviews3.5 out of 5 stars — Rated Very Good
Excellent
45
Very Good
3
Average
3
Poor
9
Terrible
18

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Contact Information

Address

Motor Range
Dunnings Bridge Road
Bootle
Liverpool
Merseyside
L30 6YW

Get in touch

0843 2498377
http://www.motorrange.co.uk

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Dealership Statistics

60%
Would recommend this dealer to family and friends
64%
Thought the dealer was knowledgeable and helpful
55%
Thought issues were resolved quickly and easily
74%
Percent of reviews responded to by this dealer

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