AVOID AVOID AVOID! I purchased a 2022 Ford Transit Custom from Motorange in July for close to £20,000 outright (not on finance). At first, the experience seemed positive: the van matched the detailed walk-around video I was sent good condition, just what I was looking for, and I was assured it had full service history. Although it was slightly more expensive than similar vans elsewhere, I chose Motorange believing that a large, reputable dealership would provide peace of mind. I could not have been more wrong. After just 3,000 miles, the front brakes failed on a slip road off the M6. I contacted Motorange immediately and was told their aftercare team would call me back, they never did. As I rely on the van for work and live over an hour away, I was forced to take it to a local garage the same day, costing me over £500 to fix something that should never have been an issue on a recently MOT’d vehicle. This prompted me to check the MOT history. Shockingly, the van had two MOTs within three months. • The first - carried out by an independent garage - recorded worn discs and pads as advisories. • The second - done by Motorange - showed no advisories at all. Clearly, the brakes were never rectified, given the condition they were in when they failed. I then checked the service history, which I was told was fully logged on Ford’s online portal. It wasn’t, nothing is recorded. For transit customs, proper documented servicing is crucial due to known wet-belt issues and Fords repair policies. Motorange have repeatedly ignored this concern. Their stance is simply: “all our vehicles are sold with full service history” despite the fact none was provided, and their claims are untrue. I emailed and called multiple times — they ignored me for three weeks. When I finally received a response, I was told brakes are “wear and tear” and that I must have worn them down to 1.5mm below the legal limit in only 3,000 miles - something that is not physically possible under normal usage. Due to the MOT discrepancies, I’ve now contacted the DVSA, who have confirmed they will be investigating. I’ve also spoken with the Consumer Rights Service regarding Motorange’s failure to uphold their obligations. Motorange have shown a complete lack of customer care, transparency, and responsibility. They are still ignoring me to this day. If you want to avoid the stress, cost and dishonesty I’ve experienced take your business elsewhere. I’m happy to provide evidence of all communication and documentation to anyone who wants to see just how poorly Motorange operate.

Saw the car online and went to view, was greeted by George who helped me on my journey to buying my first car. He was friendly, kind, and talkative, good at his job and did what he could to help me out, kept good contact and answered any questions i had. The car needed some repairs and a clean, the only critique was some of the requested repairs had not been done when i went to pick up the car but i was assured it was safe to drive and to bring it back to finish repairs which was done swiftly on the day. Was able to test drive the car on several occasions for a good amount of time to get a feel for the car before buying. Nick the manager was also really helpful gave us a good deal and incentive to come back to themselves. The team were nice and looked after you. Thank you very happy with my service and the car 😊

Was sold a car on finance in March 2025, phoned in April to say the car wasn’t running properly to be told “this type of car does that didn’t you know” well you know the service team is now mechanics can you believe it!!! But then again end of April more issues, again your paranoid the car does this?! Oh right my car can only drive on the motorway for less then 30 minutes that’s normal. End of June my car gives out, engine is totally broke with the head gasket, RAC said they have never seen such terrible work under the bonnet, this is not wear and tear this is someone dangerous who’s fixed something incorrectly, my wires are all taped together and this has been broke for a while according to them, but I still take to a garage and I phone motor range to speak to this disgrace of a human being in services to tell me to show her proof of text messages between me and sales man I said I hope your joking who the hell texts a sales man she said she won’t help till she sees proof I’ve contacted him, I said what on earth are you on about she thought it was funny Down the phone, again thinking she’s a mechanic went and told me maybe you broke it on purpose. Yes I broke my new 2021 plate engine. She then carried on saying I have no warranty?! Oh right so she knows best, complaint has been raised …. No response been 2 weeks, the salesman she was talking about won’t take my calls and when I phone up they say someone will call you back. I will be getting my 3 grand deposit back and I will be handing the car back this week blocking the main entrance With the keys thrown on the grass turf for them to have the disgrace of a car back. Avoid and save your money

ASHTON BRANCH TRUE STATEMENT DONT BUY CAR FROM THESE LOT, THESE LIVERPOOL AROGANT OWNERS AND SALES THINK THEY SOME BILLIONAIRES WHEN THEY ONLY OWN A CAR SALES PLACE, THEY ARE VERY RUDE, THEY ARE UNPROFESSIONAL, THEY DONT KNOW THE MEANING OF CUSTOMER SERVICE. MIKE THINKS HIS A BILLIONAIRES WHEN HE IS JUST THE DAUGHTERS PARTNER LOL WORKING UNDER FATHER IN LAW HHH WHEN HE HAS NO CAPABILITIES TO OPEN HIS OWN BUSINESS THEY SELL FAILTY CARS BASED ON PREVIOUS REVIEWS, READ ALL REVIEWS, THEY DONT FIX THINGS AND IM LUCKY I DIDNT BUY ANYTHING BASED ON THEIR STREET ATTITUDE, MARTIN IS A GOOD SALES PERSON. OTHERWISE ALL OF THEM VERY RUDE AFTER I SAW THE REVIEWS I WAS VERY THANKFUL I DIDNT BUY FROM THESE STREET CAR SELLERS. WITH SLANG LANGUAGE AND MR SON IN LAW THINKS HE IS A BIG SHOT WORKING UNDER FATHER IN LAW HHHHH SHAMEFUL, INCOMPETENT INDIVIDUAL. THIS TRADER WILL BE REPORTED TO TRADING STANDARDS AND CONSUMER RIGHTS FOR SELLING BAD CARS. AND BAD BEHAVIOUR TOWARDS CUSTOMERS. DIRECTOR SORT YOUR SON IN LAW OUT, YOUR FIRM NAME WAS CHANGED ALREADY ONCE, NEXT TIME YOUR FIRM WILL BE CLOSED FOR GOOD WITH THE LANGUAGE YOUR STAFF USE, TRADING STANDARDS ARE COMING FOR YOU KIDDO Do you think you street language people can get away with being rude to people. Noooo

Summary About Reviews Claimed profile Motor Range Reviews 3,727 • 4.5 Car dealer Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Review summary Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service provided, highlighting its efficiency and the smooth, straightforward nature of their transactions. Many consumers specifically commend the staff for their helpfulness, politeness, and professiSee more Based on reviews, created with AI See what reviewers are saying Donna J 15 hours ago Great service from start to finish, Andy answered all questions we had relating to the car, kept us upto date through the whole process. very pleased with the service he provided would 100% recommend... See more Useful Share Kristyn Lowther 25 Jul 2025 ⭐️⭐️⭐️⭐️⭐️ Absolutely fantastic service from Gareth! From the moment we walked in, he was friendly, knowledgeable, and genuinely interested in helping us find the right car. Nothing was too much t... See more Company replied Useful Share GLADVIN ROBINSON 3 days ago I would like to thank Andy the salesperson at Motor range for his professionalism in listening to my request and showing me around the site. Very helpful and pleasant. Car found and sorted. Big Stev... See more Company replied Useful Share ray 3 days ago I bought a car here today with the help of Daniel, who was really helpful and informative, especially relating to electric cars. i never felt pressured at all and all the finance options were fully ex... See more Company replied Useful Share We perform checks on reviews Company details Active Trustpilot subscription Car dealer Written by the company The Northwest's No. 1 for used cars with over 2000 cars available across two supersites in Liverpool & Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your partSee more Contact info Dunnings Bridge Road, L30 6YW, Liverpool, United Kingdom 01515277010 info@motorrange.co.uk motorrange.co.uk 4.5 Excellent 4K reviews 5-star 4-star 3-star 2-star 1-star Replied to 98% of negative reviews Typically replies within 1 week How this company uses Trustpilot People also looked at cinch cinch.co.uk 4.2 (52K) Arnold Clark www.arnoldclark.com 4.7 (170K) FOW Winsford www.fow.co.uk 4.3 (11K) Cartime cartime.co.uk 4.4 (3K) Carsa carsa.co.uk 4.4 (9K) Motorpoint motorpoint.co.uk 4.6 (23K) Big Motoring World www.bigmotoringworld.co.uk 4.3 (53K) I have had two breakdown issues with the vehicle since I purchased it on 22nd June 2025, with a 3 year warranty at an additional cost of around £1500.00. The vehicle was serviced and had an mot completed on 17th June 2025 five days before I purchased the vehicle. Upon arrival, at Motor range Aintree today On entry I was asked by a staff member outside if I was okay. I explained no I am back here again this was my second breakdown in six weeks, to which he said 6 weeks and laughed, clearly finding the situation amusing — a completely inappropriate and unprofessional response. I explained todays breakdown issue at reception and I was once again advised at reception no courtesy vehicles were available as they would need to keep the car to have look at this due to engine malfunction message. I explained that I require a courtesy vehicle urgently due to my son’s medical condition and offered to provide medical evidence of this. While the receptionists were polite, I was told these personal circumstances would not affect the waiting list for a courtesy car. I then asked to speak to a manager and was referred to Shirley, whose conduct was disrespectful, dismissive, and entirely lacking in empathy. Rather than acknowledge the inconvenience or offer any support, Shirley was defensive and unhelpful. She informed me that courtesy cars are not a given and are a COURTESY (upon reading other reviews courtesy car availability appears to be an issue). Once pressed only later in conversation I was advised courtesy vehicles are provided if a warranty claim is in process after initially being told this was not the case. The sales representative James at point of sale assured me that a courtesy car would be made available in the event of any issues — even a sale car if needed with manager authorisation. I believe I have been mis-sold the vehicle and the associated warranty. During my conversation with Shirley, I mentioned the previous battery issue and was told I “need to understand” that these problems can occur after a vehicle has been sitting on the sales forecourt for an extended period. I find this response unacceptable. The vehicle was serviced and had an MOT completed just five days prior to my purchase, and therefore should not be experiencing such issues so soon. I raised this point directly, but received no meaningful response or acknowledgment, further demonstrating a lack of accountability and poor customer care. I advised due to the two issues within less than 2 months I wish to reject the vehicle. Shirley refused to accept the vehicle return and insisted that I must go through my finance company, and that a mechanic would need to inspect the vehicle. No explanation was given as to why Motor Range could not facilitate a return or issue documentation to confirm receipt of the vehicle now left in your possession. There is no reason as to why a return of advance could not be arranged where my deposit is refunded by Motor range via the finance company and motor range take back ownership of the vehicle. Blackhorse have also verified on a recorded call this was an option for Shirley. The warranty appears to be a complete waste of time and problems are to expected according to the service manager Shirley. The aftercare here is awful they are only interested in customer at point of sale. It appears sales staff are actively encouraged to promote Trustpilot reviews at point of sale when customers are promised the earth. As I am discovering now the promises and assurances at point of sale are hollow.

Bought a honda civic 2 years ago and only done 11k miles in it and the engine has gone spoke to this amazing company this morning after such a stressful weekend and all the woman said you have no warranty but what ever happened to customer rights act of 2015 this company just want your money

The Salesman .Gareth wolloke lied through his teeth to make the sale.promised paintwork..put Polish on scratches..promised 12 months M.O.T. with nod of approval from fella in office..I wasn't given a M.O.T certificate when I picked up car.i asked for it.this Gareth told me he never said he would do paint or mot..I never buy a car without 12 month mot.the deal relied on this..he was rude arrogant and just full of himself made up he pulled a fast one on me...this is the third car from them and last one..the car was advertised as done 58.000.it had actually don 59,320...Nathan had to defuse the situation.

Still waiting for my £50 holding deposit to be refunded as I had to cancel viewing the vehicle. I have emailed - no response. I have called and on 2 occasions I’ve been told it’s being processed. I’ve asked for proof which has been ignored!!