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Leave a review for Motorpoint Castleford
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"NOT NICE ,NOT RECOMADET"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hello, I don't think it's normal to be a loyal customer and buy cars from Motorpoint for 5 years and to be treated like garbage. The only person who spoke nicely was Kayle from the call center and the rest of the staff I spoke to, they deserve to be fired. Mr. SAM an Asian who hasn't eaten his morning rice talks to the customers like they are all shit, the customers they are the most important because that's how you keep your business going, don't treat them disrespectfully and move me to 3 offices and get my financing wrong and talk bad to me, especially because you're a branch manager, another specimen that must be fired . It's a pity that you have very good car offers but you don't know how to attract customers to make you a portfolio of customers, as I am even more weak in these difficult times. I've been working in sales for 23 years but I've never felt so humiliated, especially because I was there with my son. I did the financing on April 28 and asked that the road tax be included and I can come to pick up the house on April 1, they tell me that I have to do it again and that I have to pay the road tax separately 180 pounds and on top of that comes Mr. CRAIG CONNELL sales controller from the CASTLEFOD agency WHO SAYS IN A RACIST TONE (IF YOU DON'T PAY YOU DON'T TAKE THE CAR WITHOUT EXPLAINING THE PROBLEM). It's a shame that I love this company and it's not the company's fault for hiring of 2 cents. The car was not presented to me, the radio antenna sticks, the tires on the back were illegal below the legal 1.8 level as depth between the wrinkles. Lucrex at ARNOLD CLARK AND WE RESPECT EVERY CUSTOMER THAT'S WHY WE ARE NUMBER 1 IN ENGLAND.

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"What an absolute farce! DO NOT BUY KT68 "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What an absolute farce! DO NOT BUY KT68 VRO Rang up to enquire about a car, was told it was ready for collection and would have had all cosmetic issues resolved. Felt satisfied with the phone operator telling me it was in A* condition and had been serviced 3 times. Half way through the 2 hour drive to Motorpoint Castleford I got a phone call advising me that the car I’d been told was ready to drive away had just been through it’s initial inspection and they had found 2 cosmetic faults, a dent in 1 door and an issue with a chrome headlight trim. I figured no issue as we can view the car then get them repaired after and motorpoint could deliver it in a few days. We arrived and the whole place felt chaotic, with nobody on reception to greet us. We were eventually asked by someone if we were being looked after and after this he arranged for a sales person to speak to us. I still have no idea who he was as I realised on the way home he never gave his name or did any form of introduction, other than asking if we were there to see a Qashqai, we weren’t we were after a Vitara. Once we were given the keys to the car that’s when things really feel apart, quite literally. This previously ‘ready to drive away’ car was dirty and covered in water marks, had what looked like melted black plastic in the door shuts, melted black plastic on the exterior, one of the A/C vents was snapped, massive scratches in all the trim most notably in the middle of the dashboard on the passenger’s side and above all a piece of trim on the rear offside door was hanging off. When I then looked at the ‘service history’ it became apparent that it had 3 services, not the 4 I was originally told and that these ‘services’ were nothing more than oil and filter changes at a local garage nothing else done on a 4-year-old car. When I showed this to the sales guy he was visibly embarrassed, we’d been told the car was ready and drove for 4/5 hours based on that. We weren’t even offered a coffee for our wasted time. Based on the above I wouldn’t recommend motorpoint cars to anybody that I liked.

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Dealership Information

Motorpoint Castleford is an Franchise dealership that is based in Castleford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
2 reviews1.8 out of 5 stars — Rated Poor
Excellent
0
Very Good
0
Average
1
Poor
0
Terrible
1

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  • Contact Information

    Address

    Motorpoint Castleford
    Whistler Drive
    Castleford
    West Yorkshire
    WF10 5HX

    Get in touch

    01977 712340
    https://www.motorpoint.co.uk/used-cars/branch/castleford

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    Additional Information About Motorpoint Castleford

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