Great service and very easy process would definately use Motor Trust again

Not great with names, but the person I dealt with was brilliant, he was really lovely, and he allowed me the time to have a look around and make a decision. I found the car on the MotorTrust website and decided to buy a BMW 2 Series.

I did a Google search for Minis. I came across the one advertised at Motortrust on Autotrader and compared it to the other ones I had seen at other dealerships, this one had lower mileage and was for a better price. It was all very friendly, and they knew what they were talking about. I was going to get the car delivered but decided to collect it. They refunded me straight away, which was good. After the purchase, I got the car checked over, and it was all fine. I also have a warranty package, which is always good to have.

Initially there was a bit of a mix-up with the finance, as I applied for the finance online and it got accepted, although the dealership had no record of it. They apologised and fast tracked it for me, which was good. The car also had an issue within the first week, but they resolved it quickly and gave me a courtesy car, so all positive in the end.

Jason was absolutely brilliant, he went above and beyond. He certainly contributed to me deciding to buy the car. He even delivered the car to my house, which was excellent.

Very professional customer service. Quick and smooth sale

Helpful staff

At first I was struggling to get used to the car, so I was a bit unsure if I had made the right decision. Although now I am used to it and have had some time to drive it, I am satisfied with the car. I rang Tom, who advised me that there is a 12 month warranty on the car, which I'm pleased with, so overall I'm satisfied and would score Motortrust top marks!

We bought our previous car from Motortrust, which was a BMW. We went with a Volvo V90 this time as it was spacious. When we bought the BMW, it was a good experience, which is why we went back to them. Everyone was helpful and was happy with the service.

It was Chris that I dealt with throughout the buying experience, he was polite and friendly and did a good job. The Kia Ceed has been all good.