Everything has been going perfectly with my vehicle, no issues so far, the customer service from Aidan was good, he was a really nice lad, really was trying to go above and beyond for me, I can't knock him.

I recently purchased a car from Tom at Motor Trust Bury. On the same day of collecting the vehicle, I noticed a persistent squeaking noise from the brakes every time I applied them. I returned the car to the garage for Tom and his team to investigate the issue. However, I was told there was nothing wrong with the car, and they refused to carry out any repairs. Several weeks on, the squeaking has continued without improvement. To get a second opinion, I visited both Kwik Fit and Halfords Autocare, describing the exact issue I had previously raised at Motor Trust Bury. Both garages independently diagnosed the same problem: the brake discs were worn and in need of replacement. I informed Tom of these findings, but he has continued to dismiss the issue and has refused to carry out any repair work, despite it now being clearly identified by two reputable automotive service centres. Based on this experience, it appears that once a sale is made at Motor Trust Bury, aftercare and customer satisfaction are no longer a priority. I’m very disappointed with the lack of responsibility taken and would caution others to be wary of the after-sales support.

Really happy with the service and speed of finance loan

I am very pleased with my car and thought it was a fair price. Tom the salesman and Junior the delivery driver were both very pleasant to deal with. If I have a criticism it is that I was sent the complete V5 document but it looks like Motor Trust should have sent part of it off. I have contacted Tom to query this on a couple of occasions but he has never responded.

Other than noticing a small problem with a knocking noise, the car drives fine. Kalum looked after me, and he was very nice, all the finance was sorted quickly, and it was a good service.

Mark was fantastic, really good service, the car was valeted perfectly and I have been really pleased with it. 5 out of 5 from me.

The Hyundai i20 has been brilliant with no issues. The buying process was done entirely over the phone. Tom sent me videos and answered all my questions, and then the car was delivered. I can’t argue with anything, and I would give it 4.5 stars.

I came across Motortrust while looking online for an MG. I have been really enjoying the MG ZS, I took it for a long drive and had no problems at all. Aidan was very helpful, took me on a test drive, and answered any questions I had.

When I was purchasing the car, the salesman was helpful. After the purchase, I have had a few issues. The air conditioning does not work, and my name was put incorrectly on the log book. Although the salesman has still been trying to help, it has been very frustrating, so for this reason, it would be a three-star review.

I would rate 4 stars but vehicle prep could have been better, Customer service could have been quicker and was difficult to get hold of anyone when you call