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7 reviews from our car dealer reviews community
Leave a review for Murley Warwick
Leave a review

7 reviews from our car dealer reviews community

Leave a review for Murley Warwick
Leave a review
"Excellent Dealer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From our first phone call to Murley Autos Hyundai, Warwick until the day we drove away, a week later, in our lovely new "white" car, we received excellent service. Special thanks to Gary Roche who looked after us throughout the whole process with good knowledge of the car, patience and help every step of the way and nothing was too much trouble. We would thoroughly recommend this Dealership sales team. The Burys.

"Outstanding customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have to say that, from my experience of this dealership, I don't recognise many of the comments here. From the moment I walked into the dealership unannounced, I was treated with professionalism and respect. The sales rep I dealt with (Matt Bower) was exceptional, nothing was too much trouble for him He took time to get to know us and understand our needs. He provided a lot of advice and recommendations that I hadn't thought about. On collecting the vehicle he was friendly and welcoming and everything was fully prepared and the vehicle immaculate. I will certainly approach this dealership again when it comes time to trade in my other vehicle.

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"Do not trust this dealer."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a used Jaguar XF 2016 from this dealer test drove the car and agreed a price and purchased the car that would have a new MOT and be serviced. Arranged to collect the car one week later. On the 26 September I collected the car. I had drove less then 30 miles and the engine light came on called the dealer and they agreed to have the fault repaired the car was returned the next day and I was assured that they would be in touch with an update. I had to call daily for around 3 weeks to find out what was happening with my car, I requested a refund due to this the Sales manager assured me that they have took the car to Jaguar in Coventry to get this fault repaired and that the car is with jaguar. I had been contacted the Jaguar dealer who informed myself that my car was booked in to have the exhaust system looked at when I asked if they had my car, they explained that they did not have my vehicle. Following that call I contacted the dealer and asked what was happening and told them that Jaguar have just contacted me, and they do not have my car I wanted to know where it was and then I was told that they still had the car in their Stratford branch, but it will be going into Jaguar the following week. The Nox sensor was changed by Hyundai through the warranty several days later they refused to take the car to Jaguar, so I asked for my money back as the car was faulty. Hyundai agreed to take it to Jaguar and assured me that they would make the car and deal right for me. I then agreed and Jaguar checked the repairs carried out to the exhaust and 4 weeks after paying for the care I took ownerships. To my Horror 2 weeks later I was commuting on the motor way and the car became unstable I had to return home and took the car to a Jaguar garage that informed me that he front bushers have deteriorated the garage confirmed that warrant would not cover this so the cost would be £1500 if I had the repairs done. I returned the care to Murley Hyunadi to inform them of the latest fault on the car that I had actual only owned for 2 weeks I asked for the repairs to be carried out or a refund I was that they would look into it for me after chasing the staff for a week I was informed that they could carry out the repairs for £450 but I would need to pay I refused and requested a refund to which I was told I would need to put this in writing and the legal team would be in touch with me. The car dealer is dishonest, and the customer services have been awful I would avoid this dealer ship at all costs they do not value you as a customer or as a person. it is now 2 months after I paid for the car and this is not resolved.

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"Great dealer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great aftercare service, could no do enough to help, friendly staff.

"They never ring back"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car on Nissan finance from Sandicliffe in Nottingham with 2 years free servicing at any Nissan garage. Rang this garage 3 times for a service and 2 warranty issues and emailed to provide evidence but never rang back. Then closed for COVID lockdown. Rang again this week and promised a call but still no contact. They really couldn’t care less and avoid. I’m wring to Nissan Chief Exec to say this dealership won’t honour the Nissan promise. Avoid. Have to award one star to leave feedback they deserve non stars

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+1 Found this review helpful
"Zero after service "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to view a car which was dirty when we arrived. Found a few scratches but we were assured they would be done and the car valeted. On collection the the car looked clean but after close inspection on arriving home (an hour and a half away) we noticed that the interior was dull and the seats stained as well as the headlining. The scratches hadn’t been touched. I emailed them and received a reply saying that the salesman would speak to the manager and get back to us. Almost 3 weeks later we are still waiting. After reading other reviews since, we won’t hold our breath. Make sure you get everything in writing or give them a miss. Yes we should have checked it before we drove away, but after driving there, spending almost 2 hours there then having to drive home, we had had enough.

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+2 Found this review helpful
"Unprepared"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Travelled 50 miles to view a vehicle and they could not even be bothered to clean it. The manger at Murley Warwick does not appear to value customers. We visited 2 other Hyundai dealerships and had much better experiences and help - and purchased a car!!

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+3 Found this review helpful
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Dealership Information

Murley Warwick is an Franchise dealership that is based in Warwick. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews2.9 out of 5 stars — Rated Average
Excellent
3
Very Good
0
Average
0
Poor
2
Terrible
2

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  • Contact Information

    Address

    Murley Warwick
    Nelson Lane
    Warwick
    Warwickshire
    CV34 5JB

    Get in touch

    http://www.murleyhyundai.co.uk

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    Dealership Statistics

    42%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Murley Warwick

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    FCA Ref: XXXXXXXXXX
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