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40 reviews from our car dealer reviews community
Leave a review for MW Car Sales Derbyshire
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40 reviews from our car dealer reviews community

Leave a review for MW Car Sales Derbyshire
Leave a review
"AVOID AT ALL COST"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The man running this garage is a scumbag and should not be in the car business at all. The car I purchased was faulty and not as described. The ‘customer service’ is appalling - expect to be sworn at. My boyfriend is a mechanic and had a look over the car after I purchased, he said it wasn’t safe to be on the roads. Please save your hard earned money and spend it with a reputable company

Nick Eagleton in response to AVOID AT ALL COST

He is nothing but a thief

mark walsh from MW Car Sales Derbyshire in response to AVOID AT ALL COST

Thank you for you review , i would like to state that this review is very one sided and would like to make it clear that if your boyfriend is a mechanic why did he not come with you to view the car and see it. All our cars are in great condition and are fully road worthy and we have a very good reputation from the volume of cars we sell , a car can be faulty this does happen as the cars and trucks are not new but we deal with every problem without fail.

"Perfect "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Ford ranger from mark at Mw car sales and I’m over the moon with it great company lovely man will go back in the future when looking for another car

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+6 Found this review helpful

mark walsh from MW Car Sales Derbyshire in response to Perfect

Thanks for this review and taking the time , we sell lots of trucks and have a good reputation , with reviews you only get people leave you a review when there not happy and if there happy you never here from them so thanks for taking the time.

"Ford ranger "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Ford ranger from this garage 3 weeks ago for £6000 Supposed to have fsh None He has a serious attitude even when looking at pickup he was rude and very abrupt nearly walked away But anyway bought it for full price 28 days warranty given 3 weeks in less than 100 miles clutch has gone Doesn’t want to know I’m so angry iv been ripped off by a dodgy car dealer Please avoid this garage do yourself a favour Total knob con man

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+5 Found this review helpful

mark walsh from MW Car Sales Derbyshire in response to Ford ranger

We explained to you that you needed to bring the truck back to us for us too look at it and you would not do this and said it was already in the garage at that point i said to you this is not correct you need to bring it to us , are this conversation you would not do that so i could not help any further.

"Caddy faulty goods"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold me my caddy , returned when engine management light came on said he’d fixed it - came back on next day since found a bodged injector which now needs replacement head it’s had exhaust clamp to turbo replaced due to crossed threads and leaking, glow plug fault fixed it’s been in garage more than I’ve drove stay well clear of this cowboy go to a reputable dealer that offers more than 28 days warranty “cowboy” stay well clear see you in court you lying scum bag

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+10 Found this review helpful

mark walsh from MW Car Sales Derbyshire in response to Caddy faulty goods

I thank you for the review and would like to state that the issue you are saying are not true , we would fix any issue and you have said we took it back and as per your review all our vehicles come with 28 days warranty as agreed at point of sale. There was clearly no issuse when you purchased it and this fault you are saying accrued out of the warranty period

"Disgrace of a garage "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold me a van , only gives 28 days warranty ,takes your money and runs should be banned from trading disgrace of a man

mark walsh from MW Car Sales Derbyshire in response to Disgrace of a garage

We as a company issue a 28 days warranty to witch is explained when you purchased , you did not have to buy the vehicle but you were happy to , now there is a fault 2 months later when you have covered lots of miles it our fault as a company and you have chosen to leave a review witch should not be allowed to happen.

"Dont go near him con man "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As my wife just left a review I am getting on it he doesn't deserve to trade to anyone he blagged my head to buy a good pickup but what a joke it broke down within a week and had plenty of time and chances to fix it but didn't touch it and now the vehicle has been given back to that little thing if a man he wants 900 pound to get paint work done because apparently I have damaged it but he isnt getting 1 penny off me if anything he owes me money cause I have done without a truck for 5 months nearly hes a waste of space and perfetic sques of a man and not getting away with any sort of robbery dont go near him let him sink his his own lies and fake reading

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+8 Found this review helpful

mark walsh from MW Car Sales Derbyshire in response to Dont go near him con man

I look at all reviews and cannot see why you have to leave a review just because your wife has and this is why reviews cant be unfair.

"Disgrace "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This man is a con man he sold us a broken van and pretended to fix it multiple times it was a danger to drive . He is now trying to get out of giving the money back making up lies saying the van has scratches on which is a total lie cos we have videos of the it from start to finish so hes going to get a shock when he sees we have covered all bases . Dont buy off him hes a liability a lier and if hes a mechanic I am the pope . We will be taking it as far as he wants to go because we now have a case with all the people he has done out of money . Discusting vile con man .

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+7 Found this review helpful

Ben Moon in response to Disgrace

Hi Kate. It was unfortunate for me to hear that someone else has had similar issues with MW Car Sales that I have had. I've had no success thru him or the finance company. If I can be any help then let me know. I am more than happy to do so. Thanks

mark walsh from MW Car Sales Derbyshire in response to Disgrace

We thought that we should reply to this review to put some clarity on the matter , you returned the vehicle saying you were not happy , and we took the vehicle back. There was damage on the vehicle and you were aware of that , to then leave a review when you have had a refund is just not the sensible thing to do.

Hi Katie in response to Disgrace

Hi Katie we are having same problem bought a van blind had it delived key snapped had 2 pay lock smith £250 van does not work at all asked for refund basicaly answer I got after 2 week your not coverd can you email me plz I'm going through trading standers and small court

"VW Caddy"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I don't normally give reviews but on this occasion feel it is totally necessary. On a positive note all vans look fab when advertised, but and yes there is a BIG 'BUT'.... I chose 1 of 2 ex British Gas vans still with all the original kit in the back. I chose the one with around 28k miles. A budget was agreed and certain requests were made and were accepted even if not 100% happy, but obviously I was the customer. A time scale of 2 weeks was agreed to carry out the work. I left very satisfied and looking forward to my purchase being completed after seeing some awesome vans on his Facebook page. Over the 2 weeks communication broke down. I requested images of the van which I slowly began to get. One decision I couldn't make was the choice of wheels, a selection of 4 I narrowed down to 2 and asked to see them offered up to the van. This never happened. I asked to see the inside of the van as i had asked that the inside of the van was carpeted along with rear seats fitted (within accepted budget) I was sent photos of what 'he' (mark was aiming for' which I thought looked awesome. After this communication became vague until I got a photo of a completed van, which did look smart but with the wheels he chose not what I chose. The carpeting was only to certain panels not the whole van like requested or like the images he said a week earlier 'the look he was going for'. The roof vent and aerials had not been removed either. I brought this up and I was told he had run out of budget??? I agreed to pay £500 to have the rear carpeting finished and the vent etc removed. 2 days later I went to collect the van. For the £500, only the roof ply had been carpeted along with the rear quarter panels. The roof vent had been removed and bolted on with a rusty piece of metal and was given an excuse " this is why we don't remove them". (This was agreed to be done at time of purchase). I felt like I was being awkward and backed down a little. Next was there was no V5 log book to tax it. I was told it would take a week but he would sort it on my behalf. I got in the van to leave and noticed my van had 56k on the clock?? I was told the van I had chosen had a leak and had to be returned. This had not been brought to my attention at the time as this would have made me reconsider the purchase. Any way I left and seemed 90% happy. 4 days later I get a knocking noise. Not being mechanically minded I get in touch and he tells me to bring it back. That was not a nice 30min drive up a motorway. On arrival I was made to feel stupid and was asked if I'd tightened up the wheel nuts like he told me (4 days and I'd only done less than 100miles). I also asked him to look at the drivers door as it had dropped and wasnt latching properly. Anyway I left it with him for 2 days. On collection I was told there was nothing wrong and he just tightened up a few things and adjusted the suspension and the door couldn't get any better (my eyes it hadn't even been touched). I left as all seemed good. I had a good few weeks (less than a 1000miles) with the van but then the next issue became apparent along with still no V5 to tax it. 10 weeks later still nothing and even after numerous calls and Mark saying he'll sort I took it upon myself to call British Gas and the DVLA to sort...this took me no more than 20min!! The van then started losing coolant, i topped up but lost it straight away. Called the breakdown service and they advised not to drive and recover to a local garage to diagnose. Yes the water pump was screwed and the timing belt needed replacing at a cost of £370. I called Mark and asked what he'd be willing to do. The response was he would supply labour but I'd have to supply parts and get the vehicle back to him at my cost which was £198+vat. This was not acceptable to me as I needed the van on the road asap as using for work. I thought even if he paid me a small token to cover the labour that my garage would charge but the response was a hell no. I therefore had to have the repairs done at my cost (not happy). I decided to bring up with the finance company and see if they could get him to see sense and a bit of customer care and compassion. I even forwarded on a picture of the faulty water pump and chain if communication (mainly from me with the odd one from him) but he arrogantly refused point blank to help. I have now out layed nearly an extra £1000 to correct things that in my eyes were not my fault. So we get to this week, well I think we've hit a final low..... the carpeted ply roof has collapsed as the 'rusty piece of metal' hasn't been sealed correctly around the bolts and plate and pissing water in. I have now had to remove the ply and find someone to fix it for me again at my cost. Overall I am totally fed up and wish I had refused the vehicle at time of collection but I was excited for my purchase of what looked a beautiful van. How wrong I was. I feel completely let down by Mark and his company. In my eyes you buy a vehicle and a service. Well I got vehicle and nothing else. I have resigned my self to not getting anything back through Mark and MW Car sale but I feel for the other customers that may have or may experience the poor customer care & communication, lack of compassion, poor workmanship and the arrogance in such a person representing their company. Obviously he is doing something right or people are afraid to post their review. People need to be made aware of who they are dealing with before and then let them make their own mind up. Finally I really hope that potential buyers see this review before they consider buying from Mark @ MW Car Sales and this enables them to tackle any doubts or issues before handing over a substantial amount of money. Good luck

Kate price in response to VW Caddy

Hi we are in exactly the same position he is a absolute disgrace and needs closing down after what he has done to us . We have taken it further he is not getting away with it . If you want to take him to trading standards with us reply back . If you heard our story you would be disgraced its so similar to yours . Were trying to get our money back off the con man and we won't stop till we get every penny .

mark walsh in response to VW Caddy

We as a company look at every complaint and take everything into consideration , you had a fault with your van to were you brought it back and we fixed it without a issue. we did lots to the build of your van and it looked perfect that's why you took it with you. you had a problem weeks later to were we agreed to fix it just bring it back and you would not do this and said you needed the van so there is not a lot we can do at this point. The review you have left is very long but does not actually cover the real facts.

"Range Rover "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What a fantastic garage lovely team well mannered very helpful great outfit

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+6 Found this review helpful
"Mw car sales Derbyshire "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What can I say. Been looking for a custom transit limited, and wow did I find a fantastic deal at mw car sales Derbyshire.. Very professional service and thank you to Mark the director of mw car sales Derbyshire... Very pleased with the product thanks again 🇬🇧 🇬🇧 🇬🇧 🇬🇧 👍 👍

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+6 Found this review helpful
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Dealership Information

MW Car Sales Derbyshire is an Independent dealership that is based in Alfreton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
40 reviews2.8 out of 5 stars — Rated Average
Excellent
18
Very Good
0
Average
0
Poor
1
Terrible
21

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    Address

    MW Car Sales Derbyshire
    Unit 8 Securiparc Wimsey Way
    Alfreton
    Derbyshire
    DE55 4LS

    Get in touch

    07930 245891
    https://www.mwcarsalesderbyshire.co.uk/

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    Dealership Statistics

    37%
    Would recommend this dealer to family and friends
    30%
    Percent of reviews responded to by this dealer

    Additional Information About MW Car Sales Derbyshire

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