33% Reviews
replied to
80% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


15 reviews from our car dealer reviews community
Leave a review for Nathaniel Car Sales Ltd
Leave a review

15 reviews from our car dealer reviews community

Leave a review for Nathaniel Car Sales Ltd
Leave a review
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Love my new MG HS SE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've loved my MG ZS for the last 3 years but today collected my new MG HS SE and I LOVE IT even more! Excellent service yet again from start to finish!

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"This is my 3rd car from Nathaniel’s."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just want to write this review to praise Julian at Nathaniel’s. This is my 3rd car from Nathaniel’s. I had the pleasure of being served by Julian at Nathaniel cars when I was looking for a new car 2 months ago. He was incredibly helpful and accommodating. I got myself a MG ZS that fit my budget and my lifestyle. I am very happy with my new car. Thanks Julian

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Poor service and not keeping to the deal"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dreadful to do business with, I traveled from London to collect the car otherwise Nathaniel would deliver at £1 per mile. Brand new MG5 had 26miles on the clock even the new paint lines on the tires had gone. part of the deal was to supply a space saver tire which I needed to pay 50% towards, (£280) Ebay new £150. its now 9th March 2023, Nathaniel, still hasn't provided the wheel, all these promo shots showing the handovers of new cars, are not what I experienced, I even needed to ask for a coffee upon traveling from London. the salesman Christian gave me the impression he was doing me a favor, by giving real crap service,

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
"Nathaniel’s garage brilliant service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well got rid of my MG ZS yesterday picked up my MG HS I WAS HAPPY WITH THE MG ZS HAD IT THREE YEARS AND NEVER A PROBLEM THIS HS IS A TOTALLY DIFFERENT ANIMAL CANT PRAISE IT ENOUGH FOR THE ENGINE AND THE COMFORT ALL ROUND BRILLIANT AND PRAISE TO NATHANIEL’S For brilliant service and good shout for Tom who was brilliant

"Great efficient service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very efficient service. Kept in touch with status updates in the lead up to the delivery day. Really couldn't have been any easier to buy the car from Nathaniels. Dealt with Tom H for the sale. Tom explained everything that was needed to know. I needed the car by the afternoon of the delivery date and so requested an earlier delivery slot and that the car EV) have some charge on it. The car arrived 2 hours earlier than estimated and with full charge. Delivery driver gave a great overview of the car upon delivery. Great and very easy service overall.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Shockingly bad dealer"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had an utterly terrible and stressful experience. I bought a new MG ZS Auto that had major engine problems from the day I bought it and this made the car dangerous to drive. It would pull away then stop and leave you in the path of oncoming traffic and I nearly had a number of serious accidents. After demonstrating this very serious problem to them they tried to repair it twice within the first 6 weeks of owning it. The repairs failed so I asked for my money back. They refused and stated they would no longer discuss the matter. So I had another garage and an independent expert witness assess the car. Both confirmed the fault and the expert witness declared that the car was not fit for purpose and should not be driven on the public highway and may cause an accident. Nathaniels dismissed these reports and said it was my fault the car was not working properly. Finally after a 7 month long investigation by the ombudsman I eventually got my money back through the finance company and they took the dangerous car away on a transporter as it was not fit for use on the public highway. Natahniels made me out to be a complete idiot and demonstrated a vengeful belligerence from the very second I asked for my money back as is my right under law. Best of luck to you all.

Get Car Leasing

Reviewer has confirmed their email address

+3 Found this review helpful
"car mats"
3.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

after spending £15,000 on a zs I was promised a set of car mats. After waiting 2 months for them to arrive I was shocked and very disappointed to find out that the mats were rubbish. I could have gone into any pound shop and picked up the same mats fo r£5

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"excellent service and customer after car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a ecosport recently from Nathaniel Car Sales and had excellent good deal on my part exchange and free extended 1 year warranty and a free service in a years time. And threw in two Tickets for wales rugby game of choice. I've been using Nathaniel's for over 20 years so that speaks for itself. Highly recommend a look.

"Great customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We spoke to Craig and Jack, reserved a car until we could look at a similar model locally and arranged collection but snow prevented us from going. Both Craig and Jack kept in touch and were so polite and helpful. Unfortunately the car wasn't right for us so we had to cancel the sale but we were really impressed with the attitude and knowledge. Craig and Jack were a pleasure to deal with and I'm sorry we couldn't give them our business on this occasion.

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"NOT a good company to deal with."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

There are very good reviews, but I would not recommend this dealer. Yes they sure good until something goes wrong with your car. I bought my daughter a car from Nathaniel and took out an extended warranty, unfortunately my daughter broke down and had to have the car repaired straight away, but because she didn't take her car back to Nathaniels they won't pay for the repair. Where did she break down MIDDLESEX apparently just up the road according to Nathaniels. They didn't even respond to my first email, it was only after putting in a second complaint I had a response from Mr Jobsworth the general manager who proved there is no customer service at Nathaniel Cars, in fact the three people I have dealt with are all jobsworths. I asked to speak with either Mr Griffiths but what a hope, no doubt hiding behind there desks. There is no give or take these are the rules and they must be obeyed. So if you do take out an extended warranty with these jobsworths you better hope you break down in Bridgend, and do not have the audacity to break down anywhere else. I too have bought several cars from this company but loyalty means nothing, but I certainly won't be buying from them again, they are heartless. ***UPDATE TO MY REVIEW*** Well I wonder why I haven't received the bog standard reply from Wayne Griffiths, I wonder if it's because I spoke the truth and he knows it. There is no aftersales service from this dealer, yes they are very nice " smarmy " when trying to sell you a car, but once you have paid your money being nice disappears just like any aftersales service. When there is no contact from Nathaniels I find it very heartening to know they agree with everything I have said, so take heed buyers Nathaniel Cars agree with all I have said, simple message Go Elsewhere.

Get Car Leasing

Reviewer has confirmed their email address

+3 Found this review helpful

David Smith in response to NOT a good company to deal with.

Further to my review, I have had no response from Nathaniel Cars, and now know I will not receive any, the general manager and senior sales executive are not fit to run a bath. If you are foolish enough to buy a car from Nathaniels DO NOT waste anymore of your money on an extended warranty, it is not worth the paper it is written on, they will not honour their own extended warranty. The breakdown in my daughter's car was an emergency, it had to be fixed straight away, Nathaniel Cars didn't want to know. Nobody could have phoned Nathaniel Cars as they have stated for the very simple reason by the time the problem was found Nathaniel Cars were closed, they don't want to know about that either. In the Bridgend area you will not find a bigger bunch of heartless morons. DO NOT buy from Nathaniel Cars.

David Smith in response to NOT a good company to deal with.

Update to my review 12/01/2018. Since Moron Car Sales have not responded, I am very pleased to say I persuaded a friend not to buy a car from Nathaniels. They just lost £17.500 in a sale of a Jaguar to to their bad service, and I will spend about the same when I change soon. Minimum £34000 in lost sales due to not showing any goodwill gesture or thanks for being a loyal customer, how much are we talking about? £45/50. They would rather lose sales than offer any kind of after sales service, unbelievable.

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car Leasing Deals

Kardi Powered

Dealership Information

Nathaniel Car Sales Ltd is an Independent dealership that is based in Bridgend. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews4 out of 5 stars — Rated Very Good
Excellent
10
Very Good
2
Average
0
Poor
1
Terrible
2

Add Review

  • Submit new information
  • View 10 more dealership images

    Contact Information

    Address

    Nathaniel Car Sales Ltd
    David Street
    Bridgend
    Bridgend County Borough
    CF31 3SA

    Get in touch

    01656 662277
    http://www.nathanielcars.co.uk

    Opening times
    Mon 09:00 - 19:00
    Tue 09:00 - 19:00
    Wed 09:00 - 19:00
    Thu 09:00 - 19:00
    Fri 09:00 - 18:00
    Sat 09:00 - 18:00
    Sun 09:00 - 18:00

    Dealership Statistics

    80%
    Would recommend this dealer to family and friends
    33%
    Percent of reviews responded to by this dealer

    Additional Information About Nathaniel Car Sales Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more