Disclaimer: This experience was ongoing from 2021-2022, and I am still left with no solution. Luckily, consumer law allows for a 6 year limit to bring a claim to court. I bought a 2011 Vauxhall Corsa from this dealership. The first red flag was that from putting the deposit down. It took almost a month for the dealership to hand the keys over to me, with multiple excuses of a replacement of a DPF (which never happened) and other excuses to buy time. Within 30 days of owning the car, there was significant blue smoke coming from the car, to the point where it was dangerous to drive. As well as this, the car was consuming so much oil that a bottle of oil would last up to 7 days MAX. I took it to my local garage at home who explained that the engine had been misfiring which was due to an issue with the pistons or potentially the engine, however if the pistons were not the issue, the car would need a full engine rebuild. They advised to not keep the car as it is dangerous. I called NCH and explained the situation and the sales lady proceeded to tell me, after taking the car back to inspect (at this point I was entitled to a free repair or replace and if they refused, a full refund) that they think I myself welded the engine to create these issues (I was a 18 year old sixth form student at the time with no experience in the engineering of cars, let alone the knowledge of welding). They also refused to repair it or pay for the repair, replace with a new car or give me a full refund. This caused me major mental stress and the level of rudeness and the lack of professionalism that I was met with by every member of staff was absolutely astounding. Accusing an 18 year old girl of welding the engine to cause engine or piston misfire shows that this dealership absolutely does not care about delivering great customer service, let alone SAFE vehicles. It’s also worth noting that I bought a 2 year MOT and Service plan for £270, which they refused to refund me for either. Multiple calls were ignored, accusations were thrown at me and the toll this took on my mental health was inexplainable. I sent a formal letter to the dealership outlining the consumer law and received no response. It is also worth noting that 37% of the reviews of this dealership are 1* reviews and other reviews on google have implied that this dealership creates 5* reviews to counteract the amount of negative reviews they get, however this is word from other customers, I cannot comment on this. Other customers have reported having to go to court over matters regarding the safety and quality of their vehicles. I am owed so much from this company, and they refused to cooperate (luckily, I have still kept all receipts). I will continue to tell my experience until something is done, as well as preventing any other customers from having to endure the same shameful experience that I endured. Please absolutely save your money and mental health and DO NOT buy anything from National Car Hub.

They took time to make sure my car passed independent inspection, and Holly was very helpful.

🌟🌟🌟🌟🌟 the staff at national car hub couldn't have done more for us when buying the qashqai.

Generally happy with National Car Hub other than a couple of things - we were unable to pay anything on credit card & the car wasn't charged even after asking several times for this to be done. That said, happy to score a respectable 4/5.

They helped a lot when purchasing my car and sorted out the scratch to brand new great service

The car's brilliant and I'm happy with the service.

The missus is happy with her new car so that’s the main thing...happy wife, happy life and all that! Buying a used car means setting your expectations as there's always ups and downs, but as long as it’s sound mechanically that’s what matters most to me. The gents at National Car Hub came across as a good, trustworthy bunch and I’d 100% recommend them.

Although I’ve had a slight issue with the car since buying it, the team at the dealership have been really helpful in trying to resolve it and I felt well looked after throughout. We haven’t quite got to the bottom of it yet as nothing's showing on the diagnostics, but they’ve assured me they’re happy to reinvestigate any time which is really reassuring. I’m absolutely loving driving it! It’s my first automatic and honestly, I don’t think I’ll ever go back to a manual.

I'd been looking for a Beemer for a while and I this stood out as being one of the best deals I'd came across. I went down to the dealership to check the car out & took it for a test drive etc, and the guys there provided good enough service. I think there's always room for improvement but I'd say it was a solid four out of five.

The dealership were good at the point of purchase and everything was generally good on the whole. I was a little disappointed the faulty AC pump wasn't identified prior to the sale, but I'm happy it got sorted under warranty.