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13 reviews from our car dealer reviews community
Leave a review for Newman & Reidy
Leave a review

13 reviews from our car dealer reviews community

Leave a review for Newman & Reidy
Leave a review
"Poor service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car here last March and at the time did not check if the air con was working, my fault. Just before the 3 months warranty had expired I took the car there as the air con was not working. Was told the condenser was damaged and it would cost £650 to replace and found the way I was told this very strange, specially a comment made 'oh £650 to replace the condenser, unlucky!' I paid the £48 for the diagnostic and said I was going to think about it. A few days later I decided to take the car to Sywell Garage for an air con test. I did not mention a test had been done before. It turns out the air con only needed a re-gas and the bill was £140! I then confronted Newman & Reidy and they kept insisting that I take the car there for them to test it again! I refused as I had lost all trust in them. I offered to wait for 3 months on the following terms: * If the air con was still working they would repay me £48 + £140. * If it was not working they would not need to repay anything. I also offered that they could repay me the £48 immediately and that would be it from my end. I was not surprised that they decided to pay me the £48 instead of waiting 3 months. It has now been well over 3 months now and the air con is still working perfectly, so I guess they saved £140! Be very wary when dealing with Newman & Reidy, that's my advice! Happy to show/send emails exchanged just send me a message.

"Ford focus "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great customer service in all aspects and very good sales team that help you get the car of your choice and make it such a breeze, would definitely recommend

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Chris thompson in response to Ford focus

Never had an issue so that is why I left the issues black

"HYUNDAI I40 PURCHASE"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had been looking for a car for a while and came across the Hyundai i40 at Newman & Reidy and saw they had great reviews for customer service which is very important to me and so I contacted them and spoke to both Adam and Gary and travelled down to view/purchase the car. Everything had been done as promised and I am thrilled with the car. Adam went out of his way to make sure everything was done, as promised, ready for collection and kept in constant touch with me to make sure the car was 'good to go' when I arrived. It is nice and refreshing to know that there are still some honest and trustworthy car dealers out there who don't pressure you to buy and I would highly recommend their Company to all. I wouldn't hesitate in purchasing another car from them. 5* Company in every way!

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Newman & Reidy from Newman & Reidy in response to HYUNDAI I40 PURCHASE

Hi David, thank you for those lovely words. I am glad you are pleased with the i40, it certainly is a great looking car and by the time we had carried out all the work that you and i agreed then it was an absolute peach. I hope you have many years of trouble free motoring and if you are ever down South again please feel free to pop in for a coffee

"Great Customer Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently had awful trouble with a big loss of power on my Mercedes Vito. James the service manager went out of his way to help with the problem. We thought we had sorted things with a new air flow sensor but the problem came back. James then painstakingly checked everything over and got the van running beautifully again. The service team at Newman and Reidy provide outstanding service and I would highly recommend them to anyone.

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Newman & Reidy from Newman & Reidy in response to Great Customer Service

Thank you for those kind words. Always a pleasure to be of service

"Friendly staff and great service."
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I booked a test drive on line on a Sunday and Monday morning I received a call to organise it that afternoon. Well, I have bought the Jaguar XK and got a great deal along with a beautiful car and extras. I have recommended Newman & Reidy to my wife and son in law without any reservations. The sales manager, Marcus , was a great help and even put £20.04 worth of petrol in it so as we could drive it away without worrying. I do feel like a valued customer which is what Marcus wanted and he succeeded. Oh yes, they have a lovely little MR2 going cheap as a summer runaround!

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Newman & Reidy from Newman & Reidy in response to Friendly staff and great service.

Hi Paul, thank you for those kind words. The XK certainly was a beautiful car, I am so glad you like it. I am sure it will give you many years of luxurious driving and we look forward to being of service again. Don't forget your free mot for life!

"Exhaust problem"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Called into Newman & Reidy on the off chance to find out what was rattling on my Subaru forrester. The car was on the ramp in 15 mins and I was shown the problem on the exhaust. The courtesy and information I was shown was refreshing. Very helpful staff and mechanic. Thank you.

Adam Newman from Newman & Reidy in response to Exhaust problem

You are welcome Daphne, always a pleasure to be of service

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"Cant fault "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Cant fault service at this dealership. Very happy with my Ford. Got things done with minimal hassle meaning it was all done and dusted very quickly.

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"andy "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my ford kuga in December 2017. I had a rear washer jet issus The newman and Reidy team soon Resolved it Thanks to Marcus and Team ;Andy

"Five star service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is a brilliant place to buy a car the service from start to finish and after was first class MARCUS the sales manager looked after everything I really cant express how good he was also the owner and the rest of the staff were friendly and super helpful would not hesitate to use this dealer thank you Newman and Reidy

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"Not the best... "
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had some issues with Focus from Newman And Reidy. They said they couldn't repair it as the car was out of warranty. The car was in really good condition when I received it and it was a good price but I wouldn't recommend this dealership based on the after sales.

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Dealership Information

Established for over 15 years, Newman & Reidy are an independent used car and van dealership based in Northampton. They stock over 150 cars and vans from a range of makes and models, they are also the main Subaru and Mitsubishi dealer in Northamptonshire. All vehicles sold come with an RAC warranty and breakdown cover. This dealership has a service centre and MOT bay on site offering servicing and repairs. Financing and lease options can be arranged and nationwide delivery is also available. If you are considering visiting this dealership they are open 7 days a week.

Car Dealer Reviews would love to hear from any previous customers of Newman & Reidy, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
13 reviews4.2 out of 5 stars — Rated Very Good
Excellent
9
Very Good
1
Average
2
Poor
0
Terrible
1

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  • Contact Information

    Address

    Newman & Reidy
    Main Road
    Northampton
    Northamptonshire
    NN6 0HJ

    Get in touch

    01604 811199
    http://www.newmanandreidy.co.uk

    Opening times

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    Dealership Statistics

    84%
    Would recommend this dealer to family and friends
    30%
    Percent of reviews responded to by this dealer

    Additional Information About Newman & Reidy

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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