Car turned up stinking of smoke, key battery needed replacing, items left in car, pens in centre storage and old car pump left in boot. Spoken to the salesman and his response was well I can smell and I’ll send you a new battery that has never turned up. Very disappointing garage would not used again. I’m sure there's more deserving garages.

This is the worst service I have ever experienced in my life!!! The manger tony is rude and ignorant! I sent my car to be fixed and they gave it back still broke I’ve been back and forward and everytime they haven’t fixed the problem my car is a brand new Mercedes it shouldn’t be like this and now telling me to go and get it fixed somewhere else even though I’ve paid £17000 for it to fixed and he told me I have 5 year warranty! He has messed me about, I’ve called him to talk to him about the issue and he put the phone down, I went to the garage and he told me he is too busy to talk to me! Such poor customer service, my car is dangerous to drive and he said he don’t care! Please never go to this garage all the staff are rude, I asked for the head office number and they gave me there garage number they are all crooks in there just want the money and push you away, all I want is my car to be fixed and expect it to be done first time not after 6 times!! Don’t waste your time or money in this place none of them know what they are doing!!!

Do not trust Newport Ford take a deposit and not deliver car make excuses bunch of crooks and cowboys, there are three salesmen at Fords who do not care.

Mon Motors Ford in Newport had my car for repair did not do it right first time so had take it back second time to have manager say it was not ok for them to waste there time and money to come to me to correct there mistake but it was ok for me to waste my time and money stay away if I were you thy a joke.

My husband and I visited Newport Ford to test drive a Kuga. We had been looking for a car for some time and had decided the Kuga was the one we wanted. I planned on purchasing the Kuga through a personal lease and was honest with Ryland Cooper about the . Ryland could not match the quotes we had been given and because he knew he was unlikely to get a sale refused to let us test drive the car. I went to Newport Ford as it is the main dealer and thought that even if I didn't purchase the vehicle direct from them ford would benefit from the sale as I would buy the Kuga. Ryland said he was not going to waste his time with us if we weren't going to buy from him. My husband and I were quite shocked at his attitude and unprofessional approach. We left the showroom and went to Nissan to test drive the Qashqai. We were met by warm, helpful staff and we have now decided to go with the Qashqai and nit the Kuga. This is a shame as the Kuga would have been our first choice. We will be making an official complaint to the owners about Mr Coopers approach.