I rarely leave reviews but if this makes someone think twice about parting with their money at this dealership it will be worth it. Without doubt the worst customer service and customer care I've ever experienced. The problems started when the car was under warranty. It was consuming excessive oil, something I have read online specific to this vehicle and which is actually leading to a lawsuit against Kia in the US. I flagged it repeatedly and was told it was normal and in a handbook. A handbook I might add that I have never seen, and was never made aware of when purchasing the vehicle. It only started needing more oil after the first year, so this isn’t a normal maintenance procedure when running this car, something was clearly wrong and malfunctioning. Nothing was done. I had the car serviced with them every ten thousand miles, I kept getting told the car was not burning oil and it was normal. It wasn’t. Once you are then out of the warranty, they wash their hands of you completely. Then the expensive repairs began, a new Catalytic converter and a clutch, both of which have lasted less than 12 months. These parts have a warranty, but it’s impossible to claim on. They will say it’s wear and tear and the problem is once again yours. Unless you are willing to wait weeks while they try and persuade the head office at Kia to admit it’s a warranty repair. It should be such a simple procedure, but it clearly isn't and it appears to me that they do everything they can to try and wriggle out of it. Not only that they will suggest other things are an issue instead, distracting from the main problems, and trying to deflect the costs back to you on repairs that won’t solve the issues caused by the failed components, which are still under a manufacturers warranty. I even had another garage give me a second opinion on the latest issues, as I was beginning to lose faith in the service I was getting, an opinion which NK motors refuse to acknowledge and are not even willing to investigate. The failure is with the components they fitted less than 8 months ago, as an expert technician from the another garage and an engine fault code have confirmed. All I’m left with now is to replace the car, once again at my own substantial cost. They even had the audacity to ask if I’d consider a Kia again, I couldn’t actually believe it. This dealership is great if you want a brand new car, but if you want to buy a used one, even a Kia approved one with a warranty, be aware that it can be a miserable, exhausting and frustratingly expensive experience.

Very poor customer service from the day I agreed to purchase, should have gone with my gut instinct and gone elsewhere.

I have a KIA with a 7 year warranty which has been serviced by the book each year. My car broke and took it here but they refused point blank to put a warranty claim through. They even refused to see the car when KIA spoke to them. Service Manager has a terrible attitude and doesn’t know anything about the warranty guidelines that KIA set out. I took the car to Vertu Motors and they gladly took the car and work is being done under warranty. Will never use NK Motors ever again as they are not customer friendly at all.

Looking for a car went nk motors David Upton helped me choose a car told me all about what I needed to know very helpful purchased the car went to pick up car had been serviced & mot nothing was to much trouble for David he called me a couple of days later to see if I was happy with my car highly recommend nk motors

Good selection of new and used cars - found just the car we were looking for and got a good deal with the help of David Upton the sales person

Picked up my new car today fantastic service and very helpful

Booked car in for service;the cars a year old with only 4000 miles on told that I would have to pay £6 to have the car Covid clean b4they can service it,all they are doing is ripping people off as I no some one who work’s in the service department at n k and they told me that they are putting this charge on to help them make their target

Avoid. Very very rude salesman plus manger unhelpful. Paid deposit on car, rang to see when it would be ready, they then told me they sold it. avoid.