I bought a Ford focus two years ago 2019 it had done 32,149 miles went into Ford garage in Leicester with engine failure last week needs a new engine don't buy from this dealership car cost me 14495 the work going to cost me 9000

I recently purchased Jaguar XJ and extended warranty from Norman Motors. Sales staff very accommodating and professional. Upon collection, I checked the car and it was beautifully cleaned and wheels had been refurbished. Paint was polished. Whole process of buying the car was flawless and painless (Thank you Andrew!!!) Definitely, Norman Motors will be my 1st choice when buying next car.

Sales showroom and staff were ok, however, purchased a car and there has been nothing but trouble with it. Since found a leak in the boot (we've only had the car 2 months) which has been reported and attempted to be fixed several times to which they have "siliconed" the rubber seal in rather than replacing it and refitting, but at least it's been bodged together.

I previously wrote a review with another reviewing body (who presumably work alongside of Norman Motors, Bournemouth) around a couple of months ago which did not appear on their reviews website, after I submitted it, despite being approved by them. My first thoughts is that either their main website reviewer or the garage may have deleted it because I probably didn't award 5 stars and didn't fit their own requirements! My review was honest and reasonable, but felt I needed to explain the shortfalls with Norman Motors. Now, this has left me annoyed. It looks quite likely to me that they seem have difficulty in taking a little criticism from a genuine customer. Therefore, I hope this time I mention on car reviews will carry a little more weight. In addition to this, the 'customer care' was not so good at Norman Motors, with certain staff that are standoffish, tending to snub you and unpoliteness However, after closer inspection after purchasing the car, found out that the garage hadn't finished off polishing my car properly, especially skimping around the boot area, which was a right pain, meaning that I had to finish off the polishing myself! For the price of the car, I'm sure it is right to expect a proper job done well! Also what was interesting whilst rounding off paperwork, the sales consultant didn't think to offer any drinks even, despite spending a lot of money. A rarity these days. So disappointing. So now, it's definitely now a good opportunity to listen to these comments and take them on board to help improve your service.