TRULY UNBELIEVABLE THAT AN EMPLOYED AND WORKING MEMBER OF STAFF AT BMW NORTH OXFORD (FULLY EMBLAZONED IN BMW BRANDED CLOTHING) CAN FOLLOW A CUSTOMER PROSPECT OFF OF THE SALES FORECOURT AND AGGRESSIVELY BANG ON THE CUSTOMERS VEHICLE INSTRUCTING THE PERSON TO GET OUT OF THE VEHICLE SO THAT HE CAN PHYSICALLY CONFRONT THE PERSON (OR GIVEN THE AGGRESSIVE APPROACH – ATTEMPT TO PHYSICALLY ASSAULT THE INDIVIDUAL). In my wildest dreams I could NEVER have imagined an employee of BMW undertaking such actions towards a member of the general public just because a poor review of his actions was expressed to the management team of the dealership. What was the response from BMW North Oxford? NOT EVEN AN APOLOGY… The only response received was a legal letter washing over the facts and using legal terminology to dismiss the actions of the sales advisor. Will I buy from the BMW brand after this? Not a chance ever!!! I loved the brand and had purchased several high-end versions of their cars, but the actions of the sales advisor and the dismissive final response from the legal representation of BMW North Oxford has tarnished my view of the brand forever. If you are in the market for a new BMW, find another BMW dealership that is NOT BMW North Oxford, OR part of the William Morgan Group. I defy BMW North Oxford in their defence to challenge this review and say that a sales advisor did not commit these actions!!!

Fantastic service from Roger and Sid from the outset. Great price for my Z4 and the entire process was seamless. Great communication and the team were amazing all the way through to collection. Strongly recommend this dealership, open honest and transparent. Great to meet you Roger you were an absolute gent

Despite the issues with having to reject the car before accepting delivery of it ... This was due to quality issues with these specific vehicles ( this was not a BMW used car ...btw). Luke in used car sales was excellent, completely transparent & professional in what the issues were and the options available to me. In this instance I asked for a refund and no issues in undoing the deal. So many other unscrupulous dealers would have hidden or bouched up a frame repair to complete the sale. It's good to know that BMW North Oxford have the integrity to be transparent in such a regard . Top marks !

After an appalling experience with my local sytner dealership purchased a used 4 series from North Oxford Garage BMW and was seriously impressed with the level of service offered from the initial enquiry to collecting the car . The salesman Gareth even came in on his day off to hand over the car to fit round me! Having purchased over 10 BMW’s this has been the best experience, the staff here are helpful and want to help The receptionists speak to you you politely and always answer the phone in a timely manner. I really can’t praise the father enough and hope the deale principle is proud of the team he or she has working fir him they are a real asset, well done has put my faith back in main dealers!!

I recently bought a BMW i8 from an official dealer, however, there was warning light coming so I booked the car with North Oxford Garage BMW. The work was supposed to be finished in one day to be fixed, then the rep Rachel said they need three days as the parts they ordered didn't fit the battery, then they needed it over the weekend, and now my car is still at their garage. I called today to ask what work had been done on my car and they couldn't give me an answer. From day 1 until now, no one actively give me a call back to update the status and I had to called them every day to check the progress. Now they told me that they needed to get in touch with BMW UK and BMW Germany. Every phone call with Rachel, she kept rushing through the phone call when I asked more information about the car. As a professional, the way they deal with customers is completely not acceptable. If I got one of your most advanced vehicle in BMW, but if you can't fix it, what is the point to buy it? From the rushing phone call and lack of information with horrible time management, their service is not acceptable. If they can't be bother to listen to customers, there is no point to use the official BMW service.