3% Reviews
replied to
89% Recommend
to friend


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28 reviews from our car dealer reviews community
Leave a review for North West Automobiles
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28 reviews from our car dealer reviews community

Leave a review for North West Automobiles
Leave a review
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great place lovely friendly people

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"Excellent Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Big thanks to Bash. Great , Friendly and professional service. I would recommend Northwest Autos!

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great experience, great customer service from the whole team, especially Kam. Put my mind at ease and explained the whole process for me. Quality operation. Very happy with my purchase!

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"Avoid"
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Prior to purchasing my Audi TT we were assured that an issue with the dashboard would be resolved prior to collection. On collection it appeared the work was done, however it wasn't. Finally NWA took the car for a week with repeated assurances that the outstanding issues from the time of purchase would be fully resolved, yet I am now looking at a button stuck behind my dashboard. NWA appear to focus on high volume car sales with a customer service philosophy that nearly fixed is fixed enough. Having looked at some previous poor aftersales service reviews for NWA, & my personal poor experience, I would avoid

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"Excellent Service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic purchase experience from start to finish. The staff are polite and no hard sell from the salesman, helpful and accommodating. I would like to pass on specific “thanks” to Imran on their after-sales team. I had a slight issue a fortnight after buying my car and he was nothing but professional and helpful in arranging a repair for me, at a time that suited myself too. Really good work from him and exceptional customer service given. Thanks again North West Automobiles.

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+2 Found this review helpful
"Excellent Service "
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went in with my partner to look at an Audi they had in stock, we took it for a test drive and found it to be inappropriate for our needs so decided to look around, we were left to browse at our leisure and the hot coffees kept coming, eventually we took a Focus for a test drive and fell in love with it, I know it was a pain to get out as it was blocked in but nothing seemed too much trouble with these guys, their service was professional and every request was met with a smile, a BIG THANK YOU to all the staff at North West Automobiles for looking after us.

"Terrible Customer Service - Avoid"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Prior to purchase it was agreed several items would be resolved. It became obvious that this did not happen and we had to get another garage to sort out the tracking. When further engine light issues transpired, we contacted the company with a clear diagnostics test that showed simple (yet avoidable) repairs were required. They stated they could only do this during the week which we had already said was impossible due to work commitments. they refused to meet us halfway despite given 3 different options that would satisfy us. When asked to provide a full refund which they are legally obliged to do under the Consumer Right Act 2015, they have refused, even suggesting we put the wrong fuel in the car which, in addition to being offensive, is ridiculous as it wouldn't drive at all. They do not respond to emails or phone calls, and are dismissive and patronising in communication. they say they are reasonable, and claim to be about the customers, but this is clearly only when things are going well. We all know things can happen to second hand cars but it is still the dealership's responsibility to resolve those or issue a full refund within 30 days if the customer is not happy.

Reece adam from North West Automobiles in response to Terrible Customer Service - Avoid

Issue has now been resolved, customer has been in for a repair to the vehicles coil packs and road tested to their satisfaction, all it took was a staff member with empathy the want to gain a Happy Customer.

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"Extremely helpful! "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everyone at North West Automobiles were extremely helpful, the car did have a few issues but the guys there got them all sorted for me straight away so cant fault them! The car had been very well cleaned for when I went to pick it up so would recommend!

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+12 Found this review helpful
"Excellent experience car buying."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Chose a BMW series 1 msport 59 plate .viewed car on website rang Aby and arranged to view after arriving me and my partner and 2 year old daughter was offered tea coffee. Felt like I'd known them years took car for test drive ,bought it made easy after taking car home day later central locking modular failed rang the guys no messing straight in repaired by bmw as only they can do this repair no excuses from nw autos sent to the dealer no cost to me warranty covered, courtesy car given that's another story lol bmw now back fixed top service would definitely recommend these guys Friendly family firm. Any problem to you is no problem to these guys thanks to you all for making our experience hassle free.. and friendly.

"Alysia"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very friendly and helpful people, genuine great service !

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Dealership Information

North West Automobiles is an Independent dealership that is based in Blackburn. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
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Ratings
28 reviews4.6 out of 5 stars — Rated Excellent
Excellent
25
Very Good
1
Average
0
Poor
2
Terrible
0

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  • Contact Information

    Address

    North West Automobiles
    24 Canterbury Street
    Blackburn
    Blackburn with Darwen
    BB2 2AB

    Get in touch

    01254 671936
    http://www.northwestautomobilesltd.co.uk/

    Opening times

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    Dealership Statistics

    89%
    Would recommend this dealer to family and friends
    3%
    Percent of reviews responded to by this dealer

    Additional Information About North West Automobiles

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