Sophie, February 2023
"Second time customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Fantastic customer service, lovely, friendly people, highly recommend!
+12 Found this review helpful
After Sales from North West Autos Blackburn in response to Second time customer
Good morning Sophie, Thank You for your kind words and we hope you enjoy your new car.
Sara H, February 2023
"Excellent Customer Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Fantastic staff, couldn't be more helpful. Plenty of time to look at the car & test drive. Was delighted cars offered with 12 months MOT, 3 months warranty and new water pump & timing belt. Absolutely no pressure and all questions answered. Much more positive experience than other garages visited. Had a couple of issues as expected with an older high mileage Mitsubishi but these were dealt with very quickly under the 3 month warranty. Lovely guys, fantastic service and wouldn't hesitate to buy another car from North West Autos.
+18 Found this review helpful
After Sales from North West Autos Blackburn in response to Excellent Customer Service
Good morning Sara, Thank You for your kind words and we hope you enjoy your new car.
Marisa A, February 2023
"SHOCKING AFTERSALES "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Absolutely disgusted in how I’m being treated. Bought a car. Was advised it had sat nav and if they couldn’t rectify the problem (it wasn’t working) they would get it sorted at main dealer or I could return the car no quibbles for a refund. Later transpires that yes I can return the car but will lose over £1000+ after they’ve added on admin fees and mileage fees ect making it impossible to actually return the car as they make out will be so simple at the point of sale! Great customer service at sale but shocking after sales!! Any issues after you purchase the car and expect a fight on your hands!! Leaving messages and emails constantly and nobody gets back to you. Constant excuses of under staffing issues !! This has been going on since 24th Jan (it’s 13th Feb today and still no one is getting back to me!!) advised Ali could sort the technical issue with the Sat nav however unable to actually get an app to book this in !?!?!? Just being ignored. SHOCKING AFTERSALES
+0 Found this review helpful
Reece Adam from North West Autos Blackburn in response to SHOCKING AFTERSALES
Good morning, Thank You for your Feedback,
We are so sorry for the matter and will assist as much as possible in resolving your issue, as we have done to date, however, we would appreciate full transparency and honesty whilst explaining of the situation.
Yes, You recently purchased a Renault Capture from us in December, the stereo system had a Sat Nav Icon, however, when pushed, it did not work, as you were desperate for a vehicle we concluded that you could take it and we would carry out a full investigation, the vehicle was sold to you on the basis that it had a fully functioning Navigation system.
The car was booked in to the Renault Dealership for a diagnostic, they verified that it did not have Sat Nav, realizing that we had made an error, the offer to buy the vehicle back, at that point, with no deductions was made to you (call recording available), or to exchange it for a different vehicle, you refused the refund and wanted to wait until a more suitable car was available for a swop.
We don’t want a battle with any of our customers, our staff want as much of an easy transaction as our customers do.
You then decided that you didn’t want the car, which is fine, however, as per the Consumer Rights Act 2015, which is Law, we are entitled to deduct for fair usage, your dramatized figure of £1000+ is not accurate, as you know, we have been fair and wish to settle the matter as soon as possible and would like to invite you to the garage to discuss the matter.
Unfortunately, yes, we are having staffing issues due to sickness and absences, however, this has not affected your case in the slightest, we understand that you do not want to loose any money, however, all we ask of you is to be fair, considerate towards our staff and work with us whilst we try and resolve your matter.
Please contact Reece on 07590 633299, or book an appt to see him on 01254 65876, he has been made aware of the matter and has been instructed to resolve your issue with the least amount of inconvenienced and financial loss caused to you.
Anonymous, February 2023
"Good service "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very short staffed when we went to collect our car so had a long wait but sorted in the end the few staff that was working never stopped had a few problems with car but dealt with very quickly and efficiently
+10 Found this review helpful
After Sales from North West Autos Blackburn in response to Good service
Hi there, thank you for your kind words. We hope you enjoy your new car! Sales Team.
Janice H, February 2023
"Great team"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Thanks for a really simple and knowledgeable experience. The car is exactly what I required.
+18 Found this review helpful
Jade, January 2023
"My first car"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everyone was very helpful in helping me decide on my first care. Can’t beat the service - highly recommend!
+6 Found this review helpful
After Sales from North West Autos Blackburn in response to My first car
Hi there Jade, thank you for your kind words. We hope you enjoy your new car! Sales Team.
Jennifer H, January 2023
"Excellent car dealership."
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Travelled quite far to visit north west autos, due to the brilliant reviews. I was not disappointed. Brilliant service from start to finish, Ahmed was very attentive, knowledgeable about motors and helped me find a vehicle most suited to my preference. Deposit was placed on my gorgeous Renault megane which I picked up a week later, after full service, Mot, cambelt kit and water pump change. No stress whatsoever and a smooth handover. Would highly recommend this company and will definitely return for any future vehicle purchases.
+8 Found this review helpful
After Sales from North West Autos Blackburn in response to Excellent car dealership.
Hi Jennifer,
Thank you for your review, it was a pleasure dealing with you!
We much appreciate your repeated custom.
Sales Team.
Mr H, January 2023
"client purchase feedback"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Salesman jimmy and accounts Sonia both both superb people to deal with. Genuine company to buy off.
+8 Found this review helpful
After Sales from North West Autos Blackburn in response to client purchase feedback
Hi,
Thank you for your review, it was a pleasure dealing with you!
We much appreciate your repeated custom.
Sales Team.
Stephen N, January 2023
"Great price and service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Ahmed and Pat and the whole were…
Ahmed and Pat and the whole were awesome. Really patient and delevered the car fully serviced and MoT'd at an exceptional price one day early. Lovely people.
+6 Found this review helpful
After Sales from North West Autos Blackburn in response to Great price and service
Hi Stephen,
Thank you for your review, it was a pleasure dealing with you!
Sales Team.
Andy, January 2023
"Seat Leon fr "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Excellent all round customer service,5 ⭐️⭐️⭐️⭐️⭐️
+6 Found this review helpful
After Sales from North West Autos Blackburn in response to Seat Leon fr
Hi there Andy, thank you for your kind words. We hope you enjoy your new car! Sales Team.
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