After putting a deposit down on a Jaguar F-Type and paying extra for their Vehicle Care package, the car fell far short of what they described. After going through a comprehensive check list with Tom who assured me it was top line, I arrived to collect the car and there was obvious issues which they had not resolved (so much for hand picked cars as described on their website!). A secondhand headlamp had been fitted last minute with the original supposedly away for repair and was still not working on collection and the original was never re-united with the car. Window adjustment was incorrect and exhaust valves were seized. All things which I was assured were all correctly working. I could not drive the car away after being assured it was too line. To be fair they gave me a courtesy car to drive home and agreed to fix the issues within the week and deliver the car to me. The car arrived the following week and the headlamp had still not been fixed. 10 days later I had to chase Tom for the V5 to be processed and clearance of their finance loan. It has taken over 6 weeks to get the headlamps fixed on the car and I was on the verge of rejecting the car. In fairness Andy did all he could to resolve the fixes which they got there in the end which cost them Cira 6k to fix. My advice is to avoid this dealership, my car was not ready to drive away as assured and the pre-delivery inspection for me to drive it was very poor. In my personal experience their website all talk and not the experience I was expecting. The purchase was the worst experience I've ever had in buying a car.’

Very professional and helpful through everything, very easy and no stress at all

I originally left Oakdene a positive review because the initial sales experience was excellent. Unfortunately, after experiencing the after-sales side of the business, I feel it's only fair to update my review to reflect my complete experience. Very shortly after collecting my BMW X4 M Competition, several issues became apparent, including rough/spluttering idle, a TPMS fault, excessive brake noise and drivetrain concerns. I arranged an independent BMW specialist inspection, which identified excessive play in the front propshaft. This was particularly disappointing because I had paid for Oakdene's “Preparation to Oakdene Standard”, which was described as including a full mechanical inspection, manufacturer-specific diagnostics and final quality control. Given how quickly the issues appeared after collection, I was left questioning how they had not been identified during that process. I was also not supplied with a physical service book and, despite owning the vehicle for approximately a month, I never received the V5C/logbook. Oakdene subsequently collected the vehicle and arranged an inspection at BMW Chesterfield. I was surprised that, despite a drivetrain concern already having been identified, the vehicle was driven back rather than transported. BMW subsequently identified a significant transmission oil cooler leak requiring replacement, correction of the transmission oil level and further checks of gearbox operation. Given the number and nature of the problems appearing so soon after purchase, I lost confidence in the vehicle and exercised my right to reject it. To be fair to Oakdene, they collected the car, arranged and paid for the BMW inspection and ultimately accepted the rejection and refunded me. I appreciate those actions. My criticism isn't simply that a used vehicle developed faults — mechanical problems can happen — but how the after-sales process was managed once those problems arose. Communication was predominantly reactive. I repeatedly had to chase for updates following collection, after BMW's inspection and while waiting for the rejection/refund process to progress. I was also without the vehicle during this period and was not provided with a courtesy car. My final refund was also £80 short of what I understood had been agreed. This represented the cost of my independent inspection, which I had been told by the salesperson would be reimbursed. I genuinely loved the X4 M and had every intention of keeping it. My original positive comments about the initial sales experience still stand, but unfortunately my after-sales experience did not match it. I hope Oakdene takes this as constructive feedback. In my experience, greater confidence in the pre-sale preparation, clearer communication regarding documentation and more proactive after-sales updates would have made a difficult situation considerably less stressful.

Great experience buying through Oakdene. Robbie was very professional and gave me plenty of time to inspect the car. They made sure I left happy and were very easy to deal with. Would highly recommend.

Found my Kia Stinger via Autotrader at Oakdene Collection. Robbie dealt with my initial questions about the car’s service history, so I paid my deposit and set up an appointment to view. The car had been prepped well, looking every bit as good as the website photos. He and Jake put my mind to rest on my under bonnet concerns. Being allowed to take the car for an unsupervised test drive showed their trust in their cars. Would recommend them and buy from Oakdene again.

Bought a Porsche from Oakdene Collection and had an excellent experience. The car was exactly as described, the service was professional, and the whole process was smooth and straightforward. Highly recommended

Great service from Tom came all the way from Nothern Island and the car was excellent

Great company to deal with Robbie was great

Robbie was very friendly and helpful, experience all round was great, hassle free sale and car was exactly as described, would definitely use again and recommend.

Thank you for a great purchase. Robbie was very professional and helpful.