25 reviews from our car dealer reviews community
Leave a review for Oakdene Collection
Leave a review

25 reviews from our car dealer reviews community

Leave a review for Oakdene Collection
Leave a review
"Excellent buying experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent buying experience, brilliant communication from start to finish, thanks Tom! The team were great, the car (BMW M4 Competition) is unbelievable. I will absolutely look to buy from them again. Worth mentioning, no aggressive sales tactics either which was refreshing.

"Audi sq5"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Looking for a Audi sq5 and found one at Oakdene. Put £300 deposit to hold. Everything went as planned but changed our minds at last minute so pulled out, We thought Jason would be annoyed because he had prepared the car for us but no he was ok with it. We apologised and got our deposit back. Very professional. Would deal with Oakdene in the future.

"Landrover discovery"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Best car buying experience in 45 years of motoring, from my initial enquiry to actually collecting the car , invited to take the car for test drive by myself, then simply asked if it was suitable at which point I could have walked away full refunded my small deposit and travelling expenses, but happily the car is as good as they described if not better

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+0 Found this review helpful
"Aftersales poorest ive ever dealt with "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If your looking at buying of this outfit think again substandard vehicles at over market prices and zero aftersales customer care

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"You reap what you sow!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It's nice to see so many honest heart felt reviews for Oakdene. They are possibly the biggest scam car dealership in the UK. It might be time to change your name again, but the truth always catches up with you.

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+4 Found this review helpful
"Oakdene: the real life wormwood motors!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Oakdene – The Real-Life Wormwood Motors from Matilda I put my Range Rover up for sale on Motorway, and Oakdene was the buyer. Unfortunately, the experience was far from smooth. Firstly, they were scheduled to collect the car at 12 pm. After over an hour of chasing, they finally arrived at 2 pm — more than two hours late. This was frustrating since I had rushed home from work to be ready for noon. The lack of communication and punctuality felt disrespectful. Secondly, despite agreeing on a fair price weeks in advance, Oakdene lowballed me by nearly 20% on the day of collection. They claimed minor cosmetic issues and the replacement of two quarter rear headlights would cost over £4,000. Which from seeing car advertised have not been replaced! A small discount would have been understandable, but this was excessive and unreasonable. I was left with little choice but to accept their offer. From reading other reviews, it seems this pattern repeats: exaggerating damage and trying to shift blame onto customers. This wheeler-dealer approach feels more like manipulation than business. I’ll be reporting Oakdene to Motorway and advise others to proceed with caution.

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Dave in response to Oakdene: the real life wormwood motors!

They are coming to collect my car next week, I’m glad I’ve seen this review. I’ve already told Them on the phone you’ve already offered me an insulting price so any lower offers and you can junk back in your wagon and go home! Cheeky that!

Anonymous in response to Oakdene: the real life wormwood motors!

And they had it up for sale for over £27k! Be careful and be prepared to walk away when their collection scammers come to collect. Some poor soul in Taunton now has the car!

"Great from start to finish "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Amazing! We’ve just taken delivery of a fabulous Range Rover Sport, the whole process from start to finish was slick and effortless. Our sales contact Dan was very knowledgeable and clearly takes pride in his job, a real asset to the company. We were a little apprehensive putting down a small deposit to enable us to “view” the car, but this was all forgotten during the “great reveal” of our new car in their professionally custom lit showroom - wow did it pop !! The quality of the polish was nothing short of perfect, a mirror finish! As promised there was no hard sell, after the test drive, the decision was all ours, but this was an easy one to call. As a perfectionist, I did notice three small cosmetic issues, Dan swiftly said “we will collect the car and sort them out asap” which we were more than happy with. The paperwork was completed within a couple of minutes, then we were off on our way home.It’s a shame there is no 6 star rating. Well done Oakdene 👏👍

"Great Service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a Range Rover Sport from Oakdene Collection and honestly, it couldn't have been easier. The whole process was super smooth and the team made everything really straightforward. Big shoutout to Oakdene Collection for making the experience so easy. Would defiantly recommend them if you're thinking about getting a new car.

jason matts in response to Great Service!

How much did they pay you to say that!!!

"Great Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Collected my car from Oakdene and couldn't be happier. The condition is the best i have ever seen and there attention to detail was phenomenal. i will be back in the future for my next vehicle.

"Clowns"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Could everyone that has had bad dealings with this company get in-touch with me please, as I'm making a case against them, to put lairing, Scammers like this out of business. They shouldn't be trading There absolutely Disgusting!! wen to collect my car after Dan telling me we are the best at what we do and then on the day of collection it, it wasn't valeted properly, scratches on the car, trim hanging off. after stating these issues they delivered the car to me the following day. I drove the car at the weekend to find a banging coming from the rear axle when i turn left or right but it was intermittent and there was a vibaration through the car when I drove it and the parking sensor sticks on when in reverse. I told them about the issues and they said do I know a garage that could look at it, I said I know a place next to my mates place that does Range Rovers. They said great get it booked in. after waiting nearly 2 weeks to get the car in ( at this point I hadn't been driving the car as it felt unsafe to use . they told me the bush arm needed changing as it is worn ( and Oakdene put and MOT on this car 2 days before I collected it ( dodgy Mot place Paul Meeks Mot's) the tyres were perished and needed changing and they said the first thing to do with the banging on the rear end was to change the transfer box oil as that is the cheapest option to see if it cures it. I went back to Scott the sales manager and he said he will put it through the warranty company, after many calls and no calls back to see what was happening I took the car back to them and asked for my money back, scott then said don't worry leave your car here and I'll get the repairs done, I had a go at him and siad why didn't you just do that in the first place. He gave me a hand full of promises and said don't call us all the time to see when it will be done, we will call you as there busy. ( now we know why).. After 2 weeks I hadn't heard anything so i took all my invoice and paperwork back to them and told Scott I want my money back I've had enough. With this he was full of sorries and promised me they would have the car completed and it was in the body shop as we speak offered me his had and said the car will be right for you. he promised to fill my tank up with fuel and the adblue. The car was delivered back to me the following Friday with no phone calls noticed as I had ask for, The car had 2 scratches on the rear passengers door, the car was filthy, they had driven my car over 300 miles and used 3/4 of a tank of fuel and the ad blue was still low. There was grease marks on the door and near the stop/start button and the rear sensor still stuck on!! I called and went mad at Scott and he said we'll get the car booked back in, I said your having a laugh. I said you can come and collect the car on Tuesday and keep it and want my money back. He said he will collect the car Tuesday at 7am. mean while that evening I drove the car for the 1st time in 3 1/2 weeks and guess what... yep the banging sound was still there and the vibration though out the car. I called Scott and told him I want my money back and he promised me the Director joe would call me on Monday afternoon as he's the only one who can authorise that. I never got a call from Joe the owner and Director, but Scott at 6.36pm saying he spoke with Joe and he's going to ask the finance company to send an engineer out to look at the car. now I've got to wait for up to 8 weeks for the finance company to send an engineer out to assess the car. The car is sat on my drive costing me in payments, road Tax and Insurance. This Company wants putting out of business.

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Anonymous in response to Clowns

Can I ask if you involved CAB and was your complaint raised to Trading Standards?

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Paul Bodenham in response to Clowns

Hi. I have had an interesting time with this lot. Drop me a line. Paul Bodenham

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Lee Jones in response to Clowns

Hi. I certainly think that I have dodged a bullet with this company. Paid a £300 deposit, which I hasten to add has not been returned, to reserve a Jaguar F Type. Alarm bells were ringing for some reason so for my own peace of mind I paid for an HPI report only to discover that said vehicle had a mileage discrepancy which could not be explained. Despite efforts by a sales manager to coerce me into buying the car I decided not to go ahead with the purchase. I was told from the outset that the deposit was refundable but nobody has yet responded to my emails. Given some of the reviews that I have read I am so glad that I made the decision that I did.

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Dealership Information

Oakdene Collection is an Independent dealership that is based in Alfreton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
25 reviews2.3 out of 5 stars — Rated Poor
Excellent
8
Very Good
0
Average
1
Poor
2
Terrible
14

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  • Contact Information

    Address

    Oakdene Collection
    Acre Ridge Industrial Estate
    Alfreton
    Derbyshire
    DE55 7RG

    Get in touch

    0162398000
    https://www.oakdenecollection.co.uk/

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    Dealership Statistics

    32%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Oakdene Collection

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    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
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