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Really happy with my purchase of a Bmw . Definitely will be coming back when wanting an upgrade! Thankyou Craig and team .
I bought a 1997 Mercedes S-Class from these guys, and travelled quite a distance to collect it. As when buying any used car and particularly as this is an older one, I was a bit apprehensive, but the car has been absolutely fantastic, exactly as described on the phone and what I was hoping for, and it hasn't missed a beat even now, many months later. These guys couldn't have been more helpful. And I really wouldn't hesitate to buy a car from the
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I found a car quickly and at a good price from this dealership. However their customer service could be much improved. I had a few issues that needed resolving and three times was told we will call you back but then didn't hear anything and had to chase it up. A month later they finally supplied a part that needed changing and this was clearly taken from another car not a new part, he couldn't fit it himself and after damaging the front panel directed me to some garage 'down the road' that was nowhere to be found so I ended up paying a lot for a local garage to fit it. Their 3 month warranty that is included in the sale clearly cuts as many corners as possible. I am still missing parts for the boot shelf which was promised to be delivered directly to me. I only dealt with one member of staff who was a stereotypical, misogynistic car sales man
Reviewer has confirmed their email address
Craig Fey in response to Issues not resolved.
Dear Rachel, it is disappointing you have left us a 1 star review although you have missed a few key points from this. You did call after a few days of collecting your Fiat to inform us that your USB socket stopped working, we diagnosed the fault and a replacement part was ordered within a few days. Once the part arrived on site we did call you only to be informed you were unavailable for a few weeks. You did arrive on site on the 2nd of October for fitting and we informed you that it was not something we can do but a garage that is less than a 5 minutes away would take care of this for you and we would cover the cost of fitting. Whilst you were on site our salesman did ask why you have travelled from your home address which is subject to a local Covid-19 lockdown and your response was that “you needed it sorting” we do not feel such a minor issue of a USB socket is worth putting lives at risk and braking the law for? Perhaps this is the reason you drove straight home.
Bought a fab Z4 from these guys in March; two days prior to lockdown! Th car came with a 3 month warranty, which expired in June. We had some issues with the electronic roof, but the garage was closed due to COVID. Steve was absolutely fantastic, and had our car in once they had reopened, and honoured the warranty. The car was wonderful, and after sales impeccable. Highly recommended.
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Brought my mini clubman from here ,nice clean car , would buy again from this garge ,staff really nice and friendly ,they took my car in part x,give me a fair price ,
Reviewer has confirmed their email address
We recently bought a car from Oaklands @ Clevedon. We found everyone friendly and helpful. We dealt with Kirstyn to do the deal. She was very knowledgable and efficient. Once we found the car we were interested in we were allowed to take it for a drive ourselves. The car was a great drive and we went onto to do a deal. We felt they were very fair about our car and the deal we did. We arranged to come back and exchange cars. Everything was ready as arranged. They were very helpful and sorted the necessary forms with us. The whole experience was made very efficient by them from start to finish.
Reviewer has confirmed their email address
This dealership were always efficient, prompt, accommodating, fair and pleasant. The vw golf plus that I bought was the right price and the p.x. was fair too. I am pleased that I understand ,better now , the services and margins in the whole px and sales and guarantee business .
Reviewer has confirmed their email address
I have recently purchased a car from Kirstyn at Oaklands Automotive and although I don't normally write reviews I thought I would share my experience of excellent customer service. I was looking for a BMW 3 series and having viewed a few a other dealers I decided to pay this garage a visit as they had a few that potentially met my requirements. After a warm welcome I was left to view the cars in my own time and decided that the 330 was the one for me. After a test drive we went around the car and a couple of minor jobs were agreed and I arranged to come back later on that week and collect. Everything was ready to go and although there were other customers buying a car when I arrived I was made a hot drink whilst waiting to finalise the paperwork. A relaxed and enjoyable experience from start to finish. I will certainly recommend to my friends and family. Many thanks Nigel.
Reviewer has confirmed their email address
I was Searching for diesel fords online when i came across Oaklands Automotive LTD. There was a couple of issues with the car but the dealership sorted them all out. I recommend this dealership.
Reviewer has confirmed their email address
The Service I received at Oaklands Automotive was great! i had no issues what so ever and would definitely recommend to friends and family.
Reviewer has confirmed their email address
Oaklands Automotive are an established used car dealership based near the town of Clevedon. Currently they have over 40 cars in stock from over 15 different manufacturers in models from hatchbacks to SUV's. All cars are fully valeted and HPI checked before sale, finance and warranty options are available. This dealerships showroom is open 7 days a week for customers to view and buy cars.
Car Dealer Reviews would love to hear from any previous customers of Oaklands Automotive, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 11 | |
| Very Good | 1 | |
| Average | 1 | |
| Poor | 0 | |
| Terrible | 0 |
Oaklands Automotive Ltd
Kenn Road
Clevedon
North Somerset
BS21 6TH
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