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21% Recommend
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28 reviews from our car dealer reviews community
Leave a review for Oakwood Motor Group
Leave a review

28 reviews from our car dealer reviews community

Leave a review for Oakwood Motor Group
Leave a review
"Never ever again "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please please go elsewhere, dont put yourself through any stress dealing with Oakwood Motor Group.YOU HAVE BEEN WARNED

"Cowboys"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

WARNING STAY AWAY FROM OAKWOOD MOTOR GROUP. Some cars sold here are not fit for road use and I think that they have a dodgy mot place aswell.

"Disgusting"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Worst place ive puchased a car. Ignorant,immature, people listen to me stay away from oakwood motor group.

"Del boy and Rodney of the car industry "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Please don't buy a car from Oakwood Motor Group they are by far the worst car dealership. Dealt with I bought a car over a month ago and I have still not received the log book I had to apply for it myself, I travelled over a hundred and fifty miles to purchase a car and they were as slippery as they come everything the told me was lies don't leave without the log book don't leave without the mot, check online to see if the car has advisory's.get your own finance as the make £800 per customer. Good Luck with the BMW.

nigel from Oakwood Motor Group in response to Del boy and Rodney of the car industry

This customer had an existing arrangement,that unfortunately complicated the handover process,which was out of our control.we had already put the required structure in place but the customers personal circumstances dictated the package required.We were not able to acquire the log book from the previous owner,due to a private plate transfer,and this further added to our,and the customers frustration.We do not normally have theses kind of issues in a single transaction.We always provide the clearest information to our buyers,but on this occassion,the financial circumstances created unforseen issues.However,the customer took delivery of the car,and we forwarded the relevant documents as soon as we could.Its a shame that people don,t take into account the amount of work that preceeds a sale,as in this instance,the staff dealt with the situation extremely well.

"Lied to about car"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Enquired about a white Audi A1 - for viewing, with the intention of buying, on the morning of viewing we were told not to come in as it's not ready yet. Since we live pretty far away we thought 'ok fair enough, let us know when it's ready.' Waited a week, we rang back only to be told it had been sold. A few weeks later, we see it on autotrader again, being sold by the same company, for just over a GRAND more than what we previously saw it for. Pretty disappointing.

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+4 Found this review helpful

Liam from Oakwood Motor Group in response to Lied to about car

Hi, I am the owner of Oakwood, and I’m sorry but I don’t recall having a Audi a1 for sale for over a year now and only ever at one price? Do you have any evidence to support what you are saying? If you want to all to discuss this further then please feel free to do so. Kind regards

"Laughable customer service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Enquired about a car over the phone as i am 150 miles away to be told the car was still for sale so i asked a few questions about the history of the car and what paperwork/receipts they had. He said he will give me a call back once he checks to which he didn't bother calling back. I then emailed my enquiry across via there website, fairly detailed explaining i would need to travel far to view the car (and potentially buy and drive back) so what kind of history they have. To their credit they did email back with the following... "This car was sold just before Xmas." That is all i got, 7 words. Email wasn't addressed to anyone or signed off. Think i may have asked to many questions and they didn't like it. Happy New Year nonetheless..

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+4 Found this review helpful
"Run away FAST"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not do business with these people. I deposited 500 quid on an Audi S5 to take it off the market until an RAC inspector could check it out. The inspection on the car came back telling me the car had money owed on it. It was agreed at the beginning that if the inspection was negative, I could pull out of the deal and get my deposit back. I received an email from Carl saying he would get on to the refund with accounts. I then got a call from the owner of Oakwood Motor Group, Liam from memory, a typical second hand car salesman, quite aggressive, telling me the money owed on the car was a mortgage that the company takes out on the vehicle, apparently a standard practise......I told him I wasn't comfortable with that and requested my deposit back. That was in April 2017, The automotive ombudsman have received the complaints to take further, I have a full email history of 'promises' to prove it.....be warned these guys are liars.

Paul in response to Run away FAST

How did you get on with the ombudsman?

"All smiles until they have your money"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a SLK 200 car from oakwood Mansfield, 3 weeks ago...On inspecting the car we found the heater blower did not work,and as i wanted to take it that day,I was told by salesman, Gary to get the repair done and send them the bill,saving me a long journey back to them,for them to repair at a later date. On phoning them numerous times since then and speaking to the owner LIAM who also said he would sort the problem ,nothing has transpired and i am now left with a £300 bill for a new heater blower. I was hoping that oakwood motors would reinstall my faith into buying from a used car dealer, as i only ever bought private in the past..,but it seems even with there 5 star reviews, they are still not to be trusted. This is my first and last experience with a used car dealer, as i will be returning to buying private in the future. Oakwood motor group really need to up there game

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+5 Found this review helpful

Audi in response to All smiles until they have your money

Totally agree. The sales attitude is if you don't like it go somewhere else. Unhelpful over priced cars.

Rob in response to All smiles until they have your money

stay well clear

"bmw m3"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great guys, could not fault from start to finish.

Linda Medici in response to bmw m3

Totally agree

"Better than main dealers"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lovely guys who take the time to answer your questions, you can tell they are passionate about cars! Very well mannered and nothing is too much trouble, thanks Oakwood.

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Dealership Information

Oakwood Motor Group is an Independent dealership that is based in Mansfield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
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Ratings
28 reviews2.2 out of 5 stars — Rated Poor
Excellent
6
Very Good
2
Average
1
Poor
4
Terrible
15

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  • Contact Information

    Address

    Oakwood Motor Group
    Warsop Road
    Mansfield
    Nottinghamshire
    NG19 9LF

    Get in touch

    01623 634206
    http://www.oakwoodmotorgroup.co.uk/

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    Dealership Statistics

    21%
    Would recommend this dealer to family and friends
    14%
    Percent of reviews responded to by this dealer

    Additional Information About Oakwood Motor Group

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