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22 reviews from our car dealer reviews community
Leave a review for Oakwood Specialist Cars
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22 reviews from our car dealer reviews community

Leave a review for Oakwood Specialist Cars
Leave a review
"Not happy"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car off them 6 months ago, so far i have had a turbo pipe blown, a coolant pipe split, a new battery fitted and just discovered the brakes are down to bare metal and have knackered the discs. Now the mot should of shown the pads where low. Get an independent mechanic to check any car from these! I have only used car for commuting. Never again!

"Impressed with their attention to detail"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought an immaculate Audi A4 and my experience with Oakwood team was 100% satisfying during and after my purchase. Highly recommended..!

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+0 Found this review helpful
"Highly recommended "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brilliant from start to finish. We love our new Land Rover. Slight issue with one of the electric seats after 2 month but Oakwood booked it in and had it fixed in no time!!

"Excellent.....!!!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thanks again for another cracking car we love it see you again soon.

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+0 Found this review helpful
"Top Service !!! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased our Audi through Oakwood Specialist Cars after scrolling through Autotrader for a few weeks. We had viewed a few other dealers in the North East. Oakwood were professional and helped us get a fantastic deal. We would highly recommend this place.

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+0 Found this review helpful
"Excellent used car purchase experience!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We can’t thank Oakwood enough for all their help getting us into the car we wanted. We purchased a car from this place 6 years ago. The dealership is bigger and better than it was then. Highly recommended. Francesca Robson

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+0 Found this review helpful
"Awful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Awful DONT waste your money here. Really REGRET BUYING FROM OAKWOOD SPECIALIST CARS WHITLEY BAY

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+4 Found this review helpful
"average 2nd hand garage "
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

5 star for Oakwood specialist cars, sales could not help enough, disappointed with after sales and pre sales checks "AA" check obviously is not that great . multiple issues with a Navara including outstanding Nissan recalls that had not been sorted before sale , faulty sun roof , faulty AC, faulty sat nav unit , oil leak , warped disks (on previous mot but not the one supplied ) to name a few some issues had been sorted but majority have not been and have given up calling as just get the same reply "we will call you back " looks like its going to cost me an additional £1000 to sort

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+4 Found this review helpful
"Very poor service and unethical trading "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Take your money to someone else other than Oakwood Specialist Cars!!! On the 1st of April I put down a holding fee down for an Audi Rs4. Before picking up the car I had the car inspected by a third party provider. It was discovered that the car had the following issues; 1. Diagnostic checks – error 05137, Bank 2 secondary air system too low (Which is linked to the engines vacuum system). 2.The headlamp adjuster, which secures onto the wishbone had a broken bracket and cable tied in place !!! 3. The front two tyres were balled. 4. All 4x brake discs require replaced. Note : See photos attached I called the dealership and requested to opt out of the purchase and requested the deposit back. Note: I put a deposit down on a Monday, had car inspected on Tuesday and notified them on Wednesday that i did not want to go through with purchase, I thought i acted quick on the dealers behalf. The dealership was very defensive saying that the could of sold the car to someone else and refused to refund my deposit. Seeked citezens advice and Under the Consumer Rights Act 2015 , I am entitled to a full refund of my deposit. Sent a letter to request deposit back ...... no reply Currently going through trading standards just now.....

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+8 Found this review helpful

ANONYMOUS in response to Very poor service and unethical trading

We bought a car at OAKWOOD GARAGE WHITLEY BAY and regretting it now may have to take action against them. 4ty July 2019 got car about 2 .The next day went shopping about 12 loud squeaking and scraping noises as we travelled, been back twice had it oiled but problem still happening obviously a waste of our time not feeling safe in this car they act like your best mate when they want you to buy ,but act as if your putting them out when you want problems resolved. WOULD DEFINATELY NOT RECCOMEND TO MY WORST ENEMY.

anonymous in response to Very poor service and unethical trading

I would agree with this review having had a similar experience years ago. they sell broken cars which they must buy in from people that wouldnt have the face to sell a broken car. dont give them your money they will face you down unless you go in with ten of your mates and threaten them even then they will probably be prepared for this reaction. they are scum

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"Do not go here, you will regret it. "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not use Oakwood Specialist Cars. I bought an Alfa Romeo giulietta from these. The “owner” of the business shouts at you in the street to the point of everyone looking. Accuses you of lying, always acts the victim. When I wasn’t going to buy the vehicle after being shouted at he said that I would be paying for any work done to the car so far out of the £1300 that I had already paid, only £300 of which was a deposit. So basically I had to buy the car. The car was recovered by the rac a few weeks later because they hadn’t correctly reassembled the vehicle when they put a new clutch in which resulted in a damaged clip coming off a hydraulic pipe, when the car was taken back to them by the rac (who also couldn’t drive the vehicle onto his truck) Oakwood cars said the car was fine and they drove it straight in the garage, and that there was nothing wrong with it. However, upon inspection by a proper mechanic, 1 cable tie had been put on a high pressure hydraulic pipe, not exactly safe. I must say and give praise to Steve as he was the only kind and considerate person I have dealt with, however he’s only a salesman so has to get everything checked by the “owner”. Save yourself the stress and go elsewhere.

Michael Miller from Oakwood Specialist Cars in response to Do not go here, you will regret it.

Hi Lewis thank you for taking the time to review our dealership. Im disappointed you feel this way several months after buying your car. I’m finding it hard to understand what has actually gone on. I am the owner of Oakwood and I don’t think I met you. We pride ourselves on a ‘no pressure’ sales approach and have done for many years. If at any stage before your purchase you were unhappy you certainly did not have to go through with it. We want all of our customers to be excited and happy collecting their new car, like most of them are. I have checked on our database and shows that we had fitted a full clutch free of charge. We had put other jobs to one side to have yours done, to get you back on the road the same day. When we sell cars for under £5k and over 50,000 miles we can’t always guarantee that the customer won’t have an issue. We can’t prevent issues with second hand cars, but we can rectify them under warranty, as soon as possible, to get our customer back on the road. This is the difference with a good used car dealer. We have spot inspections from the RAC throughout the year, they check all of our vehicles on site. We are proud to have their approval and wear their logo with pride on our website. If you have any further issues or would like to call in for a chat about your experience, please drop us a call. We would like restore your faith in the excellent dealership we have grown into over the space of many years and many happy customers. Michael Miller Co.Director

Anonymous in response to Do not go here, you will regret it.

Completely agree with you Bought a car at OAKWOOD GARAGE WHITLEY BAY at around 2 on 4th July 2019 next day went shopping at about 12 lunchtime loud squeaking and scraping noises. We returned to the garage and arranged to return it to be looked at on returning to collect it we were assured it was fixed . IT was not, back again the owner seemed very put out. AS IF we''ve got nothing better to do.I Would not reccomend this garage to anyone and dont feel safe in this car . Looks like going to have to take it further They act like your best mate when buying from them. afterwards a different story. .

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Dealership Information

Oakwood North East Limited or Oakwood Specialist Cars as they are also known, are a family run used car dealership based in Whitley Bay and selling to the wider Tyne and Wear area. Specialising in mainly 4x4, performance diesels and sports models, they have an extensive range of over 100 cars available for sale. As an RAC approved dealership all cars sold come with an RAC warranty and free membership. Part exchanges are welcome, they buy cars for cash and financing options are available if required. Oakwood North East Ltd are open 7 days a week for any customers wishing to visit. Alternative viewing times can be arranged by appointment.

Car Dealer Reviews would love to hear from any previous customers of Oakwood North East Ltd, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Ratings
22 reviews3.7 out of 5 stars — Rated Very Good
Excellent
14
Very Good
1
Average
1
Poor
2
Terrible
4

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Contact Information

Address

Oakwood Specialist Cars
Oakwood House Foxhunters Road
Whitley Bay
Tyne And Wear
NE25 8UG

Get in touch

0191 2523445
https://www.oakwoodspecialistcars.co.uk/

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Dealership Statistics

63%
Would recommend this dealer to family and friends
4%
Percent of reviews responded to by this dealer

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