I would just like to take this opportunity to thank staff at Oakwood Specialist Cars and to publicly acknowledge the professionalism and support that was offered me during my recent car purchasing experience with them. After scanning through countless ads and visiting local garages, I finally found the make, model and specification of car I had been searching for at Oakwood Cars. I visited the dealer and purchased the car in what was a very relaxed and non-pressurised environment. The relatively short drive home was comfortable and as expected. I was then not available to drive the car for approximately 3 weeks and when I did start up the car again, whilst idling or driving at low speeds the engine was misfiring and sounded rough. I telephoned the dealership and spoke with Ramiz who sold me the car and explained the situation. Ramiz apologised for the inconvenience and asked me to return the car to them, adding not to worry as the situation would be resolved. I returned the car to Oakwood Cars for investigation and they provided me with a courtesy car in the interim period prior to returning the car. Ramiz kept my informed on the investigation and of the fact that the car was being delivered to Mercedes-Benz for specialist analysis. Unfortunately, the car was returned to Oakwood Cars from Mercedes-Benz with the recommendation that the engine would need to be replaced. (Miles to date 54K) Although this situation was extremely disappointing and frustrating, I do not believe the company to be at fault. The problem with the car was unpredictable. The management team at Oakwood spent a good deal of time, effort and money trying to solve the issue with the car and were quick to offer an apology and full refund, which I accepted with thanks. I would have no hesitation in recommending Oakwood Specialist Cars to family or friends.

We bought a used Skoda Kodiaq from Oakwood Specialist Cars (Whitley Bay) in March 2025 and regrettably had serious issues almost immediately: Day 1: The car shook violently on the motorway. Within a week, drivetrain faults arose — Haldex system, rear differential — followed by an ECU fault. The car spent over 40 days off the road, during which we had to chase them constantly for basic updates. Communication was infrequent and vague. An independent Skoda dealer later confirmed the vehicle was not roadworthy due to multiple drivetrain issues. Oakwood’s only solution was a 2008 courtesy car — unsuitable for our veterinary work — which was returned the next day with no replacement offered. After weeks of persistently chasing them — involving multiple inspections, repairs, and tows — Oakwood finally issued a full refund, which we accepted. While the refund was appreciated, the entire experience was frustrating and debilitating. We were left significantly disadvantaged in terms of time, trust, and family logistics (our second car also suffered during this period). Final advice: Oakwood eventually rectified the situation, but only after relentless pressure. If you’re considering a purchase here, be sure to get an independent inspection beforehand — and be prepared to follow up frequently if anything goes wrong.

I bought an Audi Allroad from Oakwood and it was one of my best car buying experiences. The price was fair and the trade-in excellent. The car was delivered to the door four days from paying the deposit and was exactly as described in the advert. The only small issue was a defective rear parking sensor which was replaced straight away and the car has been both impressive and faultless since then. Overall a very good experience.