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23 reviews from our car dealer reviews community
Leave a review for Oakwood Specialist Cars
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23 reviews from our car dealer reviews community

Leave a review for Oakwood Specialist Cars
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"Do not go here, you will regret it. "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not use Oakwood Specialist Cars. I bought an Alfa Romeo giulietta from these. The “owner” of the business shouts at you in the street to the point of everyone looking. Accuses you of lying, always acts the victim. When I wasn’t going to buy the vehicle after being shouted at he said that I would be paying for any work done to the car so far out of the £1300 that I had already paid, only £300 of which was a deposit. So basically I had to buy the car. The car was recovered by the rac a few weeks later because they hadn’t correctly reassembled the vehicle when they put a new clutch in which resulted in a damaged clip coming off a hydraulic pipe, when the car was taken back to them by the rac (who also couldn’t drive the vehicle onto his truck) Oakwood cars said the car was fine and they drove it straight in the garage, and that there was nothing wrong with it. However, upon inspection by a proper mechanic, 1 cable tie had been put on a high pressure hydraulic pipe, not exactly safe. I must say and give praise to Steve as he was the only kind and considerate person I have dealt with, however he’s only a salesman so has to get everything checked by the “owner”. Save yourself the stress and go elsewhere.

Michael Miller from Oakwood Specialist Cars in response to Do not go here, you will regret it.

Hi Lewis thank you for taking the time to review our dealership. Im disappointed you feel this way several months after buying your car. I’m finding it hard to understand what has actually gone on. I am the owner of Oakwood and I don’t think I met you. We pride ourselves on a ‘no pressure’ sales approach and have done for many years. If at any stage before your purchase you were unhappy you certainly did not have to go through with it. We want all of our customers to be excited and happy collecting their new car, like most of them are. I have checked on our database and shows that we had fitted a full clutch free of charge. We had put other jobs to one side to have yours done, to get you back on the road the same day. When we sell cars for under £5k and over 50,000 miles we can’t always guarantee that the customer won’t have an issue. We can’t prevent issues with second hand cars, but we can rectify them under warranty, as soon as possible, to get our customer back on the road. This is the difference with a good used car dealer. We have spot inspections from the RAC throughout the year, they check all of our vehicles on site. We are proud to have their approval and wear their logo with pride on our website. If you have any further issues or would like to call in for a chat about your experience, please drop us a call. We would like restore your faith in the excellent dealership we have grown into over the space of many years and many happy customers. Michael Miller Co.Director

Anonymous in response to Do not go here, you will regret it.

Completely agree with you Bought a car at OAKWOOD GARAGE WHITLEY BAY at around 2 on 4th July 2019 next day went shopping at about 12 lunchtime loud squeaking and scraping noises. We returned to the garage and arranged to return it to be looked at on returning to collect it we were assured it was fixed . IT was not, back again the owner seemed very put out. AS IF we''ve got nothing better to do.I Would not reccomend this garage to anyone and dont feel safe in this car . Looks like going to have to take it further They act like your best mate when buying from them. afterwards a different story. .

"Genuine & Honest "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Been more than fair with me over the years and I’ve done loads of deals with them, when ever I’ve had the odd issue they’ve always been willing to fix it. I fully understand that the cars a used car and may get issues (as all cars do) but these guys have always helped. So I would highly recommend anyone, if the car suits your requirements go for it. 10/10

"Amazing choice of cars!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

One of the best garages in the area. We have had 2 Audi’s from Oakwood and wouldn’t go anywhere else.

"Highly Recommended "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Oakwood North East were a pleasure to deal with! Rare to find a dealer who answers questions straight...no sales pitch, just facts. Recently bought a Range Rover from Craig, couldn't be happier with the car at the service. Got more than I was expecting for my car as a trade in, new car was prepared well, standard Rangey teething problems but everyone has been sorted quickly and first time. I'd looked at a few cars of the same age and mileage and Craig was the best value for money! The AA checks gave peace of mind, long warranty that no other dealer was offering!

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"Volvo Buyer "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Volvo from here in January and I am very pleased with it, it was clean and in good condition and up to now I have only had one issue with it which was sorted very quickly and easily. It was clean and in excellent condition and up to now I have had no issues with it at all.

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"Great service and great guys"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from these Oakwood North East without viewing the car .. when i got there, everything was hasci was told in fact better,i leaving a review now has i have just done the same again with another car, same again and without doubt will be back,craig and other guys that have helped are genuine helpful people, 250 miles round trip but will be back, Craig, thankyou.

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"Amazing"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would recommend Oakwood North East!I purchased a Vauxhall Insignia from here back in August and I am really happy with it. It was clean and in good condition overall and up to now i have had no issues with it at all. The dealers were very helpful and the car was a very good price.

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"Very good service"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Land Rover from here in August. The car was very nice and clean and in really good condition and up to now I have only had a couple of very minor issues which were resolved by the dealership straight away. The car is great value for money and the dealers have been really helpful. I would happily recommend.

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"Jez"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Craig & co couldn't have been more helpful. Outstanding service and very fair on the price. I can highly recommend 10/10

"Craig"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car off them and had problems driving home. Arranged to take it back to see why it was over heating. Turned out to be head gasket and they had the car for two and a half weeks to fix it. Got it back and still didn`t seem right. Temperature gauge was still high, which they said was faulty, so why didn`t they fix it!!? Four and a half weeks later no oil in it! Phoned them up, was advised to put oil in and see how it goes. Was using far too much oil so took it back again. After an argument with their mechanic over what was acceptable amount of oil to be used, turned out he hadn`t done job right in the first place, new oil seals and head gaskets again, three weeks this time!! Was told by Mike they would fully service the car for me before picking up and extend warranty. Did i get that in writing? Nope! Still didn`t fix temperature gauge and i had to replace brake pads a month later so obviously no service carried out. I would avoid at all costs.

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Dealership Information

Oakwood North East Limited or Oakwood Specialist Cars as they are also known, are a family run used car dealership based in Whitley Bay and selling to the wider Tyne and Wear area. Specialising in mainly 4x4, performance diesels and sports models, they have an extensive range of over 100 cars available for sale. As an RAC approved dealership all cars sold come with an RAC warranty and free membership. Part exchanges are welcome, they buy cars for cash and financing options are available if required. Oakwood North East Ltd are open 7 days a week for any customers wishing to visit. Alternative viewing times can be arranged by appointment.

Car Dealer Reviews would love to hear from any previous customers of Oakwood North East Ltd, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. 

Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Ratings
23 reviews3.6 out of 5 stars — Rated Very Good
Excellent
14
Very Good
1
Average
1
Poor
3
Terrible
4

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Contact Information

Address

Oakwood Specialist Cars
Oakwood House Foxhunters Road
Whitley Bay
Tyne And Wear
NE25 8UG

Get in touch

0191 2523445
https://www.oakwoodspecialistcars.co.uk/

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Dealership Statistics

60%
Would recommend this dealer to family and friends
4%
Percent of reviews responded to by this dealer

Additional Information About Oakwood Specialist Cars

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