Went into Ocean 3 weeks ago to have a look at a IX3 and was offered good service by their sales rep' who offered me an immediate test drive of circa 30 mins. I was very pleased as i didn't expect this, i came back very happy and booked in for another longer test drive the following Saturday to check the range. When i arrived, all my details were taken and keys handed over and went to the car to find the car had not been charged, it only had 83 miles charge. The whole point of the test drive was to see how it would go on a full charge on a motorway to see if i could get a 200 miles or so from the battery. I have done a similar test drive with Audi and Jaguar, but i prefer the BMW! They did say i could charge it somewhere but as i pointed out that would take circa 3 hours due to charging points in Cornwall... After several apologies i was rebooked in for a 3rd test drive the following Saturday after rescheduling a few things. When arriving at Ocean i received a call from Ocean which i missed and when i spoke to Ocean i was told the car had been charged but the test drive was double booked with another couple. The sales manager blamed the sales rep' that was off sick that day saying it wasn't booked in (even though she confirmed it with me before i left the previous week) and offered a minimal apology. 'Can we book you in again', this would have been a 4th weekend i needed to arrange things around a test drive and when i asked whether he could rearrange the other couples test drive (given they had already let me down) rather than mine he blankly refused. Its as if they don't work in customer service at this dealership and they dont seem to train their staff. Most dealerships send you a confirmation of a booking or even dare i say call you the day before to confirm. Bear in mind this is supposed to be a premium brand, you would imagine the service would be similar. Clearly not at Ocean.

visit for recall, told to bring vehicle at 10am for work, when arrived was informed to come back at 5pm, no offer of courtesy car , called partner to come and pick me up( lucky i could call someone ) or would have wandered around falmouth all day in rain as all cafes closed due to covid, went back 5 hours later on off chance car would be ready, not likely still parked up not even started work, 5.10pm came back and was informed checked part with camera ,all good, i wonder how long that would have taken! , i thought the part would have been replaced as it can be a fire hazard and will seek a second opinion as i have no faith in them, what a waste of time. pete

Purchases a 3 series from Ocean BMW Falmouth. Really pleased with the service and level of professionalism from sale staff. Thank you!

Having battled with Ocean BMW Falmouth because the car they sold me was faulty, upheld by the Motor Ombudsman, both Mark Pickersgill & Jordan Bell were not interested in helping me out. The display screen could never be fixed despite taking it back to Ocean BMW Falmouth more than 6 times. Please - if you intend to purchase a car from this incompetent garage then think twice, they are just not interested once the car leaves the garage, mine faulted the day I drove it away after buying it and after 18 months they refused to take the car back despite the MO upholding my complaint, I have received NO apology, NO compensation, NO sympathy, NO good will gesture, NO contact from them (I have had to chase them time after time) - absolutely NOTHING from them, I am totally disgusted and would never go anywhere near the place ever again. I dealt with Jordan Bell and Mark Pickersgill - both have complete disregard for me and my situation, both have NO customer care skills whatsoever - I hope they both hold their heads in shame at the way I have been treated. For me to have to write this review says a lot, I rarely complain, I served with HM Forces for this country, I certainly didn't deserve to be tossed to one side like garbage.