Awful service by Duncan Pitfield. Extremely rude and not trustworthy. I was shocked - do not recommend to anyone!

On The Wheel is a terrible place – Laziness cost me. I had been before, met with awful service (felt uncomfortable leaving my bike with them) and been given my bike back fitted with laughable budget parts. (they work with Sinnis who make low budget Chinese bikes and parts so its to be expected) Laziness got the better of me and I went back as its near my work. Conmen! The bike came out with broken parts that weren’t broken on the way in. Not only did I have to pay for the expected work to be done but also the work they had created – replaced with awful quality parts. A colleague in the bike trade had warned me about this place, as did they reviews but I went back. Its like something off watchdog.. and might feature on there soon.

On The Wheel sold me a brand new MUTT motorcycle that leaks petrol all over the engine when filled. They were aware of the fault and sold me the bike anyway. They have had lots of other Mutt bikes back but are more worried about their profits than peoples safety. They refused to provide a refund having only owned the bike for a couple of months and it clearly had a major design fault. Mutt motorcycles are terribly built cheap Chinese bikes that should not be on the road. On the wheel are keeping back information about the faulty design and selling anyway. I thought people that road bikes were generally decent people. These guys are fraudsters and should not be trusted.