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On July 1st I bought a car from the One Stop Car Shop. All seemed great and I bought the 5 star gold extended warranty. I was mis sold this completely. On Monday my brakes started smoking and I rang up the warranty place. Book it in for a diagnosis and if its pads or discs they don't cover wear and tear. Fair enough. Turns out it was neither and I rang my on AA Emergency breakdown cover instead. A new caliper had been fitted recently and it had seized. AA policy diagnosis was that it hadn't been cleaned and had some oil/grease build up - they took it all apart and did it properly and its fine now. So never had to use the warranty thankfully because they just kept saying anything to to with brakes was my fault. Turns out it wasn't. The very next day I got an engine overheating, pull over warning. I checked my radiator fluid and it was bone dry. A tiny bit of water in the bottom. So I filled it with 3 bottles. And its now showing I have a leak. So, clearly this is 100% not my fault. I haven't had had impact or anything to cause a crack. I haven't had it long enough for wear and tear. Oh, but as the warranty just pointed out to me - wear and tear from before I bought it. This is a cowboy operation and a scam. And I was mis sold. In exactly the same way as PPI in the past, this is a deliberate misselling. On selling me this he kept telling me how I wouldn't have to worry, whatever happened to the components or engine. Turns out, they just sell it and its down to you to deal with the fall out of them not caring about anything except the comission on the sale. Disgusting practice by one stop car shop.
Awful after sale care. AA warranty they say is great will worm their way out of anything. Car had a fault after 1 month, AA warranty refused claim & courtesy car. One stop told me to a garage they use, I did and was told they need payment upfront (I will let you decide why they requested it) nobody at one stop could apparently authorise the payment. £110 out of pocket I went in to demand a refund for a car not fit for purpose, again ‘nobody here can deal with that’ the guy in their clearly not bothered about anything I had to say. walked out and will have to spend my own money to get the car right. All well if you get a good car, but pray you don’t get a bad one, because they won’t help you at all.
Purchased a lovely 7 seater. Service was prompt and accurate. Car was delivered to my home which is 4 hours away from the showroom the very next day! Would definitely recommend the One Stop Car Shop.
Bought a £5500 car less than a year ago from the One Stop Car Shop and already had to spend nearly £1000 on it. Plus customer service was diabolical and I wasn't taken seriously what so ever, presumably because I am a young girl.
Be very wary of leaving any deposit with One Stop Car Shop unless you are going to buy. They took £100 'Refundable' deposit by Visa Debit. on a Friday. I cancelled the transaction after a test drive on the Saturday morning, I was told refund couldn't be done until Monday. The following Friday despite 3 phone calls this had still not been done. BE CAREFUL !!!!
Our experience was easy and hassle free! Great selection of cars. The staff were friendly and helpful without pressuring us. Will definitely be visiting them again when I’m ready to change!
We Bought a Vauxhall Mokka from One Stop Car Shop when we initially viewed the car it looked very clean inside but when we picked it up a week Later whoever did the mechanical work left dirty grease marks on the sun visors , also the SD map memory was missing informed the Garage they said they would send one out still waiting , also in the service book they have stated they have done a service it has been stamped as if they had but no signature, the car computer is telling me the service is due I haven't been able to talk to the original sales person as he is never at work .
Second time using one stop car shop no hard sell just fast and efficient sales from Joey. Found small problem on hand over meaning had to leave the car with after sales for a few days but Lee in servicing got it sorted, keeping me in loop all the while. Great job well done
I was really impressed by the no nonsence approach to car sales. I was made to feel.welcome from 1st contact. Would definitely recommend the One Stop Car Shop. Cheers also to Rob who made my experience painless.
The One Stop Car Shop in Manchester offers it's customers a full variety of used cars from some of the most popular manufacturers around. Taking a fresh approach to used car sales, this dealer has a real family feel without the pushy sales tactics, priding itself on delivering a stellar service.
The services that this dealership provide include warranties, finance, a full service repair shop and they also offer part exchange on your current vehicle.
Deals in: Cars
Manufacturers: BMW, Citroen, Fiat, Ford, Lexus, Nissan, Peugeot, Toyota, Vauxhall, Volkswagen
One Stop Car Shop
Westlink Industrial Estate Chaddock Lane
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