Jonathan, April 2023
"Hyundai IX35"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Excellent in every way. Great service, knowledge of the vehicle, very honest, genuine and accommodating. The vehicle is superb at a very very good price. Reliable, efficient and exactly as described. A stress free car buying experience, highly recommend..
+2 Found this review helpful
Sharon, May 2021
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
An absolute pleasure buying my car from Brian at Pace cars, very eay to talk to and totally upfront and honest about the car i was buying. It was exactly how it was advertised, in fact when i viewed the car I couldnt believe just how immaculate it was. So so happy with my purchase. Orange Mini which i have named Jaffa . Thank you Brian :)
+0 Found this review helpful
Emma, November 2019
"Toyota Yaris SR"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Recently bought a car from Brian through eBay and Pace Cars in Maidstone. He was very informative about the vehicle and easy to talk to. Honest and reliable. Test driven and everything seemed to be exactly the same as advertised. Would recommend.
+0 Found this review helpful
Jonathan, June 2019
"Honest, Trustworthy, Good Faith"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Brian (who sold us the car) was a very honest, trustworthy man that sold us the car in fantastic condition, exactly as described on the advert. All the paperwork was correctly in order as promised (MOT and service history). Brain was also a man of good faith, we gave him a deposit and came to collect the car the following day (on a sunday). Would definitely recommend buying a car from Pace Cars.
+2 Found this review helpful
Andrew B, June 2019
"Berlingo van"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a ctroen Berlingo van from Brian at pace cars.
Van was as advertised and I am very pleased with it even after sale service was excellent
+0 Found this review helpful
Charley, June 2019
"Very pleased"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very pleased with my fiat 500 from Pace Cars. Very clean inside and out. Any issues I had were resolved quickly and professionally.
+0 Found this review helpful
Johnbenardout, June 2019
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a lovely little Hyundai i10 from Pace Cars for my daughters first car good service and price was very good.
+0 Found this review helpful
Anonymous, June 2019
"So happy with the car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very helpful and knowledgable - I’d definitely recommend Pace Cars to everyone I know
+0 Found this review helpful
A B, June 2019
"Terrible"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Pace Cars is indicative of the bad press that car salesmen have:
After test driving the car on Sunday 26th May, I agreed to purchase it and gave him £200 deposit, that he asked for. I told him that I would pay the balance when my insurance company sent me my settlement cheque. He told me that he fully understood that insurance firms can take time and offered to keep the car for me for up to two weeks. I assured him that I would keep him posted. 6 days later (Saturday June 1st) he was hounding me. I assured him on I would be on the phone to the insurance Monday morning 3rd June and give him an update by 2pm. My insurance settled on Monday at 1pm and so I called Brian at 1.15pm as promised BEFORE 2pm, to tell him that I would be collecting the car on Saturday morning (8th June) only for this unscrupulous dealer to announce that he had sold the car the afternoon before (Sunday 2nd May)
This dealer is a rogue and should be avoided like the plague. I can't leave No stars for rating, but in my opinion doesn't deserve even one star.
+0 Found this review helpful
Brian Barratt from Pace Cars in response to Terrible
After trading for 25 years, with a great reputation, thousands of satisfied customers and never having had a poor review (check out our 100% positive ebay seller reviews under the name Pace01622) I suppose it was inevitable that one day we would run into the customer from hell (and by the way we did immediately refund her deposit in full). This person’s version of events make her out to be the victim here but are a complete work of fiction and are totally untrue. She is by far the most difficult, unreasonable and abusive person we have had the misfortune to deal with in the last 25 years and anyone that does sell her a car has our profound sympathy. The customer left a deposit on one of our cars to replace an identical car which had been written off in an accident and told us that the insurance company had already agreed full settlement with her and that she would have her money in a few days (we did not agree to wait for 2 weeks). After holding the car for 6 days and turning away 2 other potential buyers I contacted the customer to enquire when she intended to collect the car (apparently this is hounding her?). It was only at this stage that she admitted that her insurance company were still processing her claim and may decide to repair her existing car and not pay her any settlement – meaning that she would not be purchasing our car (obviously we would never have accepted her deposit if we had known this at the time).
It was apparent that we had been miss-informed and that the sale of our car would depend on the decision of her insurance company the following week. The next day we had another enquiry on the car which resulted in us selling it to someone else.
We are sorry that the customer didn’t get the car she wanted but she was not honest with us and fully intended to walk away from the deal herself if her insurance company had decided to repair her old car. Her subsequent hysterical and childish behaviour such as bombarding me with 14 extremely abusive foul mouthed text messages in the early hours of the morning (is that hounding or harassment?) and threatening to destroy our good reputation has been completely irrational and OTT. All very hypercritical don’t you think?
Tanith M, November 2016
"My Mini from Pace Cars"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
So happy with my Mini from Pace cars. It was really nice and clean and in really good condition and I have had no issues at all. The car was an absolute bargain and the dealer was very helpful. Very good experience and I would definitely recommend this dealership.
+1 Found this review helpful
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