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We lease the car from palmers three years ago. Upon receiving the car we found that the car came with no mats even though the tick sheet stated it did. We emailed the salesman Lee and he said that he would give us the mats in exchange for us completing a survey based upon his performance. He suggested we should give him a score of nine or above as this word help him out. After we took the survey he then replied back questioning why he only received 8 out of 10 and not the 9 out of 10 he was suggesting we give him. Furthermore palmers group are not interested in after sales (having spoken to the operations director Mr Branch he has dismissed this and has stated he will no longer have any dealings with us.) once you’ve got the car and I have your money they don’t care. We tried to book a service for that car and A colleague at the other end of the phone was not capable of being able to book the car in. After copious phone calls we finally got through to somebody else who said that due to the pandemic Palmers service department was closed. We did tell them that it was part of our agreement to get the car serviced but they were not interested. Fast forward a year and again we wanted to get the car serviced so we rang palmers and rang and rang until we finally got through after many attempts and the lady at the other end and find said that their colleague would call us back. True to their word they did call us back that were unable to answer phone as we were busy working as key workers. So we rang back to try and book another slot but unfortunately the colleague at the other in their fine did not bother raising this with their department and we never got a call back. So when we handed the car back it came with one out of three services which as you can imagine when we were liable for a penalty. Through no fault of our own and Palmer‘s incompetence we are now lumbered with a hefty bill and they don’t want anything to do with it. I would strongly suggest not considering buying anything with these guys because it would appear that they do not care and that’s it. We are not happy and I share the pain that everybody else has unfortunately experience because of the poor service. Do you not have any dealings with them. And people wonder why car salesman have a bad reputation
I ordered a second hand car from Palmers for my daughter but due to my error did not fully read the specification and once I had, I realised that it was unsuitable and I cancelled the order. At all times Lee Perkins was helpful and polite and even when cancelling his attitude did not change at all. I bought the car, with the right specification, from another garage as Palmers did not have what I wanted. Lee isa credit to his company.
Today I purchased a c3 from citeroen Palmers watford. I was met by a lovely young lady Chole Devlin. She showed me around the car, there was no pressure from her at all to buy the car with no sales pitch like most other showrooms. She was so helpful and explained everything to me even how to change my personalised number plate over to my new car. She even wrote down the instructions for me to follow on line. What a lovely helpful young lady totally professional. I wish more car sales persons were more like her well done chole and thank you.
Rung up Peugeot sales and Citroen sales. to Buy a new van, well both salesmen could not be bothered at all. Citroen are you buying out right yes, cost is .......... and then said bye. Peugeot exactly the same. No call back nothing. We brought our new van last year from then, and salesman again could not be bothered, will not be going back
When I first bought the car from Palmers Peugeot Watford I didn't hear from the salesman after I had handed over my money even when I left messages for him. I have never had contacted with anybody in sales after the car was handed over even when I had problems and tried to contact them. Initially I found the speed camera detection didn't work on the satnav after chasing around I was eventualy told it is a chargeable extra. Tried to contact Peugeot Customer Sevice they didn't want to know. So I purchased a stand for my telephone that I put on the dashboard and this works fine but it makes the pop up screen useless. I recently booked a while you wait service when I arrived there was nobody on the service desk so I waited half hour to give my keys over. Few days after the service when driving to Suffolk I got a warning light come on. Contacted the service desk and was told it was the Adblue warning light and if I bring it in they would top it up around £50. I asked why it hadn't been done at the service and could I just add any Adblue myself. They said it had been overlooked and I should use Peugeot Adblu. My question was what else was overlooked at the service. Again contacted Peugeot Customer Sevice they didn't want to know. Then I had a recall told it would take two days. Around lunchtime on the second day I tried to contact service to find out when the car would be ready as I need to take my 92 year old mum for her hospital appointmet the next day was told there was nobody in service and they would leave a message to call me back. Service finally contacted me very late on that day to inform me that my car wouldnt be ready because Peugeot hadnt delivered the part. Initially they spoke to my wife and she asked why they hadnt given me a courtesy car, the girl told her that I had been offered one but I turned it down at that point I took over the call and the girl on the service desk changed her mind and said if I had asked for one they would have tried to get me one but it was too late now. I asked why they didnt call as soon as they knew the parts weren't available and asked why leave had left it so late. I also explained that I had to get my mum to the dementia appointment the next day and she didnt like change and this left me little time to try and rearrange things. Her response was what time do you need the car by and when I told her she said there was nothing she could do by that time. Fortunately, my sister took time off work to take her for her appointment to save my mum from getting too upset. Again I contacted Peugeot Customer Service not interested all they said was we dont compensate for poor service, implying that it comes as standard. I found that you get a lot of attention from sales before you hand over your money then your on your own. Service are there to meet their targets and offer a free check to find work they can quote for when you take your car in. Peugeot Customer Service are as much use as an ash tray on a motorbike. There is about as much chance of me buying another Peugeot as there is of me winning the lottery and to make it clear I dont buy a ticket. One good point they always wash the car when you have it serviced.
Disgusting the way I was treated by Palmers Peugeot in Watford, I got called for recall - told them I need to return the car to MOT (as alight was showing) they kept my car for 3 days on the recall (was told one day) did a free health check, then charges me £102 for the diagnostics -
Henry Andrews in response to Recall
had the same issue & even after buying three cars from them service department has no interest in solving / helping with problems & often even if you have booked via web for a fixed price service when you go to collect they try to charge you much more !!
Appalling customer care and service from Palmers Peugeot in Watford. My car Citroen DS3 was in an no fault accident, botched and so I came to this dealer to have no further problems. They have no bodyshop and sent me on to Pentagon locally. 11 months later my car is not fixed and no one cares to assist from Citroen, locally or HQ. Different answers on different queries, end result car is still not repaired. If you are thinking of getting a Citroen, don't, the company's service and this dealer's aftercare is appalling. The dealer says Pentagon is an approved repairer for Citroen, funny because the Citreon HQ team says its not!!! Left hand doesn't know what the right hand is doing, overall adds up to a nightmare situation made worse by this dealer, and they simply don't care when it was their fault. AVOID go to a brand who cares about their customer's aftersales and quality of information and service. Spoke to Cathy a manager, who basically refused to assist but said she would email me evidence of the approved repairer which she said "I have in front of me". Update: dealership manager lies, didnt email me, I spoke to Citroen HQ next day, they rang through and Cathy now tells them she isnt emailing the information to the customer, but never tells me, and now says they are no longer an approved repairer who the dealer recommended but dont know when or why that change occurred, or cant even find out, and now says the piece of paper is from a year ago, and because the car was not booked in with them it's nothing to do with them!" What an amazing service of shoddy customer care. AVOID THIS DEALER THEY LIE AND VERY POOR AFTERCARE.
Recently purchased a Peugeot from Palmers Watford . Service overall was good and Simon was extremely helpful. However, It took a lot of time to ‘seal the deal’ as I was not happy with the initial part x price on my car. After a lot of backwards and forwards to the manager I eventually settled on a sensible price. The car is lovely to drive, handles well and although I am an old fossil I still like a bit of style and pizazz. Whilst on here I needed to deal with the parts department and again the service was superb. Would recommend this dealership and their staff.
I took delivery of a new Partner Van on 20th March. I find there is a cold draft blowing into the driver footwell . It looks like the seal around the clutch pedal at the bulkhead is missing or poorly installed. Getting Palmers Peugeot in Watford to look at the problem is proving difficult. It took me 3 attempts to get through to the service dept. The first two occasions I was put through to a call handling desk who took my details and said someone would phone back. Nobody did. On 12th May my 3rd attempt was going the same way so I rang the Sales Dept instead to find out what was going wrong. They put me through to the Service receptionist who took a long time to log my details on the system and then informed me that the earliest they can look at the van is 5th June ??? The excuse given was "snowed under mate," I reminded that this was a warranty repair request and it made no difference. I am amazed at the appalling level of service from Palmers. Is this normal and should I really accept this treatment ?
Rubbish!!! Safety recall to secure the back windows even though one of them had fallen out already! Not even an apology for the window falling out and didn’t even remove the tape that was holding the window in place (that wasn’t secured properly in the first place). Just a phone call to say what work I needed done and how much...no thanks!!! Safe to say I won’t be buying a Peugeot again!! Customer service goes a long way, very disappointed with Palmers Peugeot in Watford!
Palmers Citreon, based in Watford, are an approved Citroen car dealership part of the Palmers Motor Company. They sell both new and used Citroens with all Citroen models in stock. As well as car sales this dealership also offer business and commercial sales, ex demo offers and Motability cars. A range of sales services are also available including finance, servicing and MOT testing. Palmers Citroen are open for sales 7 days a week with exact opening hours available on their website.
Manufacturers: Sells a variety of makes and models
Palmers Peugeot Watford
Peugeot Showroom 24 Greenhill Crescent
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