BMW stands for (Bring Me WorkShop). In German BMW stands for (Bring mir die Werkstatt)) Unfortunately, my experience with BMW Park Lane has been extremely disappointing and frustrating. (Liar/Scam Staffs and do not trust them) Always get written notes and double check the work with them and do not trust their words. Full of shit. After raising valid and serious concerns regarding my vehicle—specifically related to the B47 engine's well-documented timing chain faults—I received minimal support and no meaningful engagement from the dealership. Despite multiple follow-up emails, communication has been slow, unresponsive, and at times completely absent. It's deeply troubling to see such a lack of accountability, particularly when independent automotive experts and forums have extensively documented these recurring B47 engine issues. Rather than acknowledging or addressing these known defects, BMW Park Lane and even BMW UK appear to dismiss valid concerns, hiding behind internal policies and extra charges that make warranty claims difficult and stressful. This behavior undermines the entire concept of a warranty. A warranty, by definition, is: "A promise or guarantee made by a seller or manufacturer regarding the condition, performance, or quality of a product. It typically ensures that if the product is defective or fails to work as intended within a specified period, the company will repair, replace, or refund it at no additional cost to the buyer." BMW cannot redefine warranty terms on the fly to suit their bottom line, nor should a customer be made to feel like they're fighting a system just to get basic, rightful support. This approach erodes trust in both the dealership and the brand as a whole. While BMW Park Lane’s showroom may reflect the luxury image of the brand, the after-sales support, complaints handling, and customer care do not. The process appears more concerned with extracting additional revenue than upholding the quality and integrity associated with BMW. As a result, I’ve been forced to escalate this matter to the Motor Ombudsman, a step I never expected to take with a supposedly premium brand. I sincerely urge BMW Park Lane and BMW UK to reconsider how they handle legitimate warranty claims, especially when they involve known engine faults. Customers should not have to navigate a web of internal bureaucracy or be penalized by arbitrary mileage thresholds when the core mechanical issue is a manufacturing defect. At this point, BMW Parklane is more like a scam—a situation where the dealership is actively making it harder to access the very coverage and support the warranty is meant to provide.

Told by salesman there was an m4 competion to see got there and then they didn't have one Another esman sent me to there Battersea garage which was only a service centre Really poor form. Won't contact them again

Attempting to book my car in for a repair at BMW Park Royal under warranty I today suffered the worst example of customer service that I have ever, ever experienced in my life. Rang the relevant number, got a pleasant girl whose first words were that the call was being recorded. She said she would put me through to a service agent. But there wasn't one available so she offered one to call me back. OK, I said, thinking it might take 10 minutes. Two hours later, no call back so I called again. This time got a pleasant guy who again told me the call was being recorded. He bumped me up the queue and eventually, after a further hour and a half, I got a call from the elusive service agent. I explained the problem (inconsistent brake pedal travel) and he immediately said I might have to pay £275 PER HOUR for them to diagnose the problem! Apparently because brake pads are consumables and not covered by the warranty. He clearly had no idea of the difference between a brake pedal and a brake pad and was merely following a script. The script led on to a whole string of irrelevant questions, including "Had I topped up the radiator water?" and "Did I want to receive marketing communications from BMW?" BMW clearly has no idea about customer service once it has sold you a car and probably doesn't care. Greeting you with "This call is being recorded" is not good customer service. Putting idiot agents who know nothing about cars in a call centre is not good customer service. Asking whether you want marketing communications when all you want is a warranty repair is not good customer service. And charging £275 per hour to diagnose a fault that is covered by the warranty is not good customer service. I have had many BMWs in the past but I will not be buying another one ever again.

qualified for the bmw forces scheme( supposed to be unbeatable according to forums) but price quoted over phone easily beaten by TRL at berry bmw heathrow. BEWARE they do not put anything in writing.... have you ever heard of anything so ridiculous... well done BMW another winner( NOT)

I want to give a big thanks to the BMW team especially Laila and Sam who made the deal happen. Laila was very helpful and friendly throughout the whole process and Sam helped me get familiar with my new car.

Hi I recently enquired about a used 330i and spoke to saleman called David, have to admit the worst person to speak to, no customer service skills what so ever. Asked what deal he can do for me and he replied none as they dnt offer any discount or deals or freebies and want me to folk out 34k on a car. Also they want me to buy the car without seeing it or test driving it, all i get is a video of the car when they get it in. Even the PCP part was offered 10.9%, other bmw dealers are offering me a better rate then these clowns. At all cost just avoid them, just wanna make person and scam people into paying full price and higher PCP so they can make higher commission.

Ordered an 118i from BMW Park Lane on the condition that my disabled wife can get in and out paid £1000 deposit, the car was too low for her so I asked for my deposit back, two weeks passed and I still waiting for the money despite verbal and written promises

The customer service at BMW Park Lane is appalling having been through 5 different salesmen to deal with our issues which in 5 weeks are still not resolved . Each one saying he will phone back, but they don’t. There is no point complaining to park lane you need to go higher. They could not quote for a windscreen replacement in all that time. I am pressing one star as there is no option for minus stars