LANDROVER - Buyer Beware I purchased the above vehicle in January 2018 - despite the vehicle having an AA inspection (at the cost of £99) I picked up within 5 minutes of driving home a juddering from the rear- the car went back the next day for repairs. It was with them for approx. 2 weeks (with no courtesy car) and the issue was fixed. Within a few days of getting the car back I picked up on a loud whining noise - the vehicle was due back for further repairs as the stop start wasn’t working so I asked that they look at this issue also - to their credit they fixed the noise but were unable to fix the stop start - the car was with them for 3 weeks for which time I was given a Citroen C1. I agreed to take the car back and they offered a free service and MOT in recognition that the stop start would never work. 1 week later whilst the car gave up completely on the slip road of the M3. I then had to pay to have the car recovered myself as the AA could not fix it and at this point lost all confidence in the car and as you could imagine wanted to hand the car back (I had only had it 2 months and it had been in the garage more than I had the car! At this point we could have parted as friends - all I wanted was my money back and this is where it got difficult. Eventually parkhills agreed to take the car back but would not pay back the money I paid instead offering £650 less due to the use I had! ( this is despite parkhills offering to take the car back and refund me one week earlier - I just trusted that the car was repaired and of good quality which is why I did not accept) Most of the miles I did were driving to and from Bury for repairs! The final kick in the teeth was to see that they have advertised the car at £600 more than I paid for it! It’s a shame as the staff I spoke to are brilliant, I just find I hard that I am the one who loses out financially as I have been paying for a car I haven’t had. This should tell you everything you need to know about how Parkhills views customers who have had nothing but issues with the car - I only asked for a fair outcome and my money back - if this had happened I would have still remained happy.
Adamos in response to LANDROVER - Buyer Beware
Which Land Rover did you had the problem with? What color and what interior?
After a couple of years procastinating, finally found my dream car at Parkhills Car Centre... have to say the level of service provided was second to none... Sam, who managed the sale was excellent... no "pushiness" at all just helpful and knowlegable throughout. The whole process was so smooth and i got my dream car!! One very very happy bunny :)
I recently bought a BMW 320d from parkhills car centre it was advertised as having full service history not a single shred I was promised the car would be serviced and after taking it to my local garage and asking my mechanic to have a look round the car he pointed out that the oil filter had definitely not been changed the tyres were different to the ones that were on the car when I test drove it but had just about 3mm on them obviously sourcing part worn tyres the cheapskates and half of the back bumper I requested to get repaired had been sprayed the wrong colour I did wonder why the car was wet when I collected on quite a sunny day salesman Paul said that he had just washed it obviously didn't want me to notice the world's worst paint job and I think the same guy has painted the sill on the passenger side passenger seat is loose and airbag light comes on intermittently abs light is the same and when I turn the ignition on their is no engine management light symbol which my mechanic also told me that it must have been blanked out as every other car in the world has one overall buying a used car from parkhills must have been the biggest mistake I have made in my adult life.
Staff from Parkhills Car Centre in response to Untrustworthy poor service
Unfortunately due to this review being left anonymous we cannot clarify its authenticity . All our cars are independently AA inspected at parkhills car centre and the details described in this review would fall way below our service standard. Our email address is sales@parkhillscarcentre.co.uk . We would like the oppurtunity to take a further look at this if genuine as we are not aware of any complaints left unresolved . Thank you.
As travelling from Cornwall, research undertaken on both company & Peugeot 508 Hybrid prospective vehicle, before speaking with Simon on tele Saturday PM. Very friendly helpful manner with no pressure. Following discussion agreed he would make vehicle ready Monday so could be taken away under terms of Parkhills advertised “Same day drive away” if we decided to proceed. On arriving Monday found Simon again very helpful, friendly leaving my wife and I the time we required to make up our minds. None of the pressurised, scripted sales patter so often associated with second hand car dealers. Liked the vehicle, formalities completed and back on the road home. Very impressed with overall buying experience with Parkhills as we are with the vehicle. First time attempted to use CD player some two months later found it did not work. Car already booked with local Peugeot dealership to update SatNav operating software, requested they also sort problem. Having incurred standard labour cost advised unable sort CD player fault and therefore unable to update software with only option to purchase and they fit brand new unit at a little under £1K. Emailed Parkhills to explain situation and virtually by return received tele call from Paul Thompson General Manager. Again very friendly, helpful & offered to arrange CD player repaired at Parkhills expense. In view of distance happy to accept in the post. Simple process to remove from vehicle and then received email just over 24 hrs from posting to say unit repaired, packaged and already on way back. Received following morning and within 48hrs of posting to Parkhills a fully operating unit back in vehicle. Very impressed with exemplary after Sales Service, said service being something so often missing with many second hand car dealers. Have been very impressed in all dealings with Parkhills & would have no hesitation in recommending them to anyone looking to purchase a second hand vehicle irrespective of any distance they may be from Bury. I will certainly be referring to Parkhills Car Centre the next time I’m looking to change my vehicle.
Reviewer has confirmed their email address
I recently bought a used BMW 5 series from Parkhills and have been thoroughly impressed by both the car and the buying experience. Paul Tomlinson ably assisted me throughout, from leaving me alone with the keys to examine the car at my leisure on my first visit all the way through to phoning me as I left with my purchase to tell me I had left my belongings behind! In between times, Paul kept me in the loop as the car was being MOT'd and prepared for the road, but never did I feel that he was being 'pushy' with me. Not only would I recommend them, I fully intend to use them again when my daughter needs to change her car in the summer.
Reviewer has confirmed their email address
I bought a fiesta titanium from parkhills its the best car I've ever had. I went to a few garages before finding parkhills because I knew what I was looking for in a car but none of them lived upto the service I received from parkhills. From the minute I walked through the door I was greeted by Peter who was such a lovely gentleman. Their was no pressure to buy a car he was very helpful and within 3 days I was driving off in my new car. Highly recommend parkhills the service is outstanding.
Reviewer has confirmed their email address
I have had over the last nine years, three motors from parkhills car centre. I have received great service when dealing with the staff. They certainly know their cars and after service care has been superb. I probably wouldn't go else where now as they have always been competitive in comparison to other dealerships.
Simon was most helpful which made for a very smooth transaction. Would definitely recommend.
Reviewer has confirmed their email address
Great service from Paul at Parkhills Car Centre from start to finish.
I have had my Mercedes A180 from Parkhills Car Centre for almost 6 months now and I have had no issues with it at all. It was clean and in great condition. All of the staff were very attentive and helpful and the car is worth every penny. I am super pleased with it.
Reviewer has confirmed their email address
We are Bury's longest-established, family-run used car dealership. We've been serving Bury, Bolton and beyond for well over 30 years. We offer the very best used cars which come fully inspected by the AA at the very best prices, and everything is backed up by our own Aftersales Service department.
Whether you're looking to upgrade or are just on the hunt for a good saving, we have you covered. We also do so much more than just sell new and used cars. Our services run to everything from finance, part exchange, warranty, and full finance settlements. We also offer smart repairs, MOTs and servicing.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Parkhills Car Centre
Manchester Road
Bury
Greater Manchester
BL9 9AZ
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