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3 reviews from our car dealer reviews community
Leave a review for Parks Kia Coatbridge
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3 reviews from our car dealer reviews community

Leave a review for Parks Kia Coatbridge
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"6 times to fix a fault - gave up "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

For 4 months I’ve tried to have a problem fixed and the car has been seen 6 times by them. Had a grinding noise driver side wheel and tyre dash light on. They ‘filed a brake disc’ and the noise was still there so I took it back and they acted like I was telling porkies. Lo and behold, the dash light came on again and suddenly they found a problem. They ‘fixed this’ and the dash light came on again. I was at my wits end and contacted the manager Steven. 3 times after that it went in again, same issue. Long story short, I expressed I was worried if my brakes got replaced it wouldn’t fix the problem. They said I’d be reimbursed if it didn’t. I’m sitting with the car dash light on again and no refund funnily enough, and all the manager can say is in 4 years they haven’t lost a customer - cool, that’s great, thanks. 🤷‍♂️ Kia customer care team are just as nonchalant as the dealership. They don’t care. Wouldn’t touch either Parks or Kia with a barge pole.

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"Workshop Repair "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My car was recently at Parks Coatbridge for an 'overheating engine' issue, which was resolved. However, when I was called to say that my car was ready to collect I was quite casually told that it now had another two warning lights showing on the dash (DPF almost full, and passenger airbag fault), which apparently came on while the technician was road testing my car. I suggested that as these were both defects that were not on the car when I handed it over, that I should have my car back in the condition (minus the original defect) that I gave it to them. I felt that the person who I spoke to from the service dept (Mathew) honestly couldn't have cared less whether my car was leaving the garage with two or twenty two new defects. They were definitely NOT going to sort it out. In his eyes they were not to blame for the new problems and that, in his view, was the end of the matter. I, on the other hand, am now faced with more garage bills to sort out the new problems which I firmly believe Parks created. I will most definitely not be returning my car to Parks Coatbridge,.. ever!! This was without a doubt the most disappointed I have been following a visit to a garage, and frankly, 'Mathew' could benefit from a lesson or two in customer relations.

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+2 Found this review helpful
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just a quick mention to Stephen Mallin of Parks Kia Coatbridge for great service and customer care on my recent purchase from Kia, unlike other dealerships in Coatbridge nothing was to much trouble, would definitely go back and also recommend them to my family and friends. Stewart Tippen

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Dealership Information

Parks Kia Coatbridge is an Franchise dealership that is based in Coatbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
3 reviews2.3 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
0
Terrible
2

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  • Contact Information

    Address

    Parks Kia Coatbridge
    19 Dundyvan Road
    Coatbridge
    North Lanarkshire
    ML5 1DB

    Get in touch

    01236 352850
    https://www.parks.uk.com/kia/contact-us/coatbridge/

    Opening times

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    Dealership Statistics

    33%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Parks Kia Coatbridge

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