I have fault on my nearly 3 year old x trail. Car is counting down adblue and will shut down and not move once it hits zero. I have attempted to get the car into the garage to reset this alert to be told there’s no space for 5 weeks. I even went into the garage.i believe no other manufacturer can fix it. It’s not a big job just needs plugged in to reset. I explained I have 3 children and can’t just wait for the car to break down on me. I was told I just need to phone breakdown recovery when it happens and they can’t help me. On my 4 th Nissan but will never buy again due to this rude, incompetent service employee. Can’t wait to get rid

I will NEVER buy a car from here again!! After care was awful. Spoke to Norma on phone and did not care for her tone of voice. Issue with car battery after only having car just over 2 months. Car cutting out. Parks took it in for a service after I turned up at garage so I couldn’t be fobbed off with the several previous excuses on the phone. They checked battery and told me it only had 50% power, so they charged it. Which means I was sold a car with a rubbish battery, refused to replace it as no error code showing. Will be contacting trading standards

Bought a used car from here, car not right from moment we got it, was back in garage and they done work to it, chamged battery without even telling us beforehand 'as a goodwill gesture', this didn't fix problem, faukt codes atill there, the female manager Norma was extremely abrupt on the phone trying to dictate what was happening to me, not happening i'm afraid! Had to get trading standards involved, car back into garage and they took it to a vauxhall dealership, then told me after mumping her gums about how i'd have to pay for diagnostic test that this was another 'goodwill gesture', but this was the last 'goodwill gesture' they would do for us, i got the invoice / receipt from vauxhall and parks had added thus on to it about this being the last goodwill gesture, couple weeks passed and low and behold fault codes back on, this woman was a bully, or tried to be, i dont get bullied and she hated the fact i stood up to her and had done my homework and her word wasn't 'gospel'. Other staff we dealt with were fine and pleasant. No longer had the car and won't be near a Parks branch again.

Bought a Qashqai from Parks Nissan in Ayr earlier this year and the service has been second to none. The salesman couldn’t have been more helpful. Even let my dog in the boot to check that she could get in and out of the car easily. Would definitely recommend.