From start to finish a fantastic experience restoring my faith in main dealers !! I contacted Paul rugby Volvo and spoke to Paige, she listened to my needs and was very helpful Paige transferred me to Cheryl on the service department. Cheryl was fantastic & talked me through the service options for my vehicle and gave me a selection of dates and times that suited my needs. I had text confirming my booking which I felt worked for me as I do have a very busy schedule. The day of the service I was able to park right outside the entrance to the dealership without any issues again fantastic, past experience with other dealers i found not being able to park very frustrating. Cheryl signed me in & checked all my details were correct before I left, advising me I’ll receive a short video from the technician working on my car, Cheryl walked me out to my car and completed a body condition check ect. Cheryl also advised me the vehicle will be cleaned and sanitised on return. The walk around video I received was very informative from the technician, i was very pleased to see such a clean working environment. Cheryl contacted me near completion & advised me that the front wipers are starting to smear, she gave me a very competitive price which I authorised again happy the parts department had the inserts rather than replacing the whole wiper saving me money. My vehicle was ready in a matter of hrs, all my paperwork was all in one folder which I thought was very professional. I did receive a courtesy call from Gemma a few days after to ensure everything was ok with the service I received. Cheryl also quoted me on a service plan to which i may take out if we decide to keep the car, I’ve since been back to test drive and potentially purchase a van from your sales department who Cheryl put me in contact with. I would wholeheartedly recommend Paul rigby Volvo, and will now continue to bring my vehicle to you.

My XC60 went in to PAUL Rigby Volvo for a recall and came out with approximately £1000.00 worth of damage . The garage was told DO NOT PUT MY CAR ON A RAMP as it was damaged at the last Volvo dealers that was the last word I said to the service receptionist at PAUL Rigby Volvo and 5 minutes later the instructions went in 1 ear and out the other they have not only damaged both the outer sills but the next day I had Volvo assist out to check there workmanship regarding the Volvo recall for the removal of the seatbelt pretensioner . They Volvo assist confirmed shoddy workmanship and carried our repairs at my premises to the wiring loom etc . I have asked that PAUL Rigby contacts me direct but as of now I’ve herd nothing from him

I cannot say enough good things about Paul Rigby Volvo in particular Ashley Phillips. Ashley made part exchanging an effortless stress free experience. Everything was done by phone with no physical contact, my new car was delivered prepared and ready to go. Thanks guys excellent experience. Thanks very much.

Hi I would like to thank Aribhah and Paddy for all the support and dedication they have given to us when we bought our new XC90 car. i think we may be the fussy customers but they both had welcomed us and made us feel we are family. We had laugh and giggle over anything and in the end they delivered an excellent customer service. I think this will be new journey in there service to us will continue as we will be returning to volvo for future cars. Thank you Sunita and Sylvia