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My son was looking to purchase a relatively new BMW on finance via a well known car finance company (who’s service unfortunately failed to match that provided us by Paul Whatley in every department. Paul’s all round attention to detail friendly communication and general “ nothing too much “ attitude given to us by him was the only reason my son didn’t end up going elsewhere to purchase his new car. We drove up from Bristol on a Sunday to pick up the car and although it was Paul’s day off he had no hesitation in agreeing to meet us at his showroom and when we arrived took the time to run through the bits and pieces which I’ve found other dealerships can’t be bothered or don’t know themselves within the car. The BMW was absolutely immaculate inside and out as per the advert and he even had the honesty to point out the one tiny flaw in the car which was a wing mirror that didn’t dip whilst reversing which in all honesty both my son and myself wouldn’t have ever known about 😂 I’d say Paul Whatley Cars is the best car dealership I’ve ever purchased a vehicle from (and I’ve bought plenty over the years)
Paul Whatley Cars were great from the start. From contacting him on auto trader to driving away in my new car. He shown me respect, honesty and was a genuine bloke. The car was in great shape and had all the correct paperwork with. I had a slight issue with a cable to the battery and was worried but contacted paul and he sent a new part out first class that day! I hope that in the future of the warranty included(if needed) he can be as helpfull. 10/10 company would 100% recommend.
Bought a lovely audi a5 off paul who is a genuine guy. The car was in very good condition as described. It did develop an electrical fault before the warranty period was up and paul happily had the car back to get fixed. He kept in regular contact with updates on the car while it was in the garage. When the car was fixed he contacted me to let me know it was ready. He also gave me the paperwork for the work that had been done. I feel paul values his customers as well as his business. Genuine guy. Thanks again to Paul Whatley Cars.
Paul and his son are very nice to deal with. I found purchasing my vw quick and easy, highly recommend this dealership.
Very happy with the a4 from paul whatley cars. The inside viewing was great so i could see my audi clearly even with the rain. quick and hassle free paying /collecting my car. I highly recommend this dealership.
I recently enquired about a Audi A4 and on the phone I asked Paul all the obvious questions for example what’s the bodywork, alloys and paintwork like and just general stuff to get a feel for what the car would be like and I was told that it was in “perfect condition”so I put my £300 deposit down for the car as I didn't want to lose out on what sounded like my perfect car. But after a hour and a half journey to see the car I discovered that this was not the case. The first thing I noticed is that the front left wing and the rear bumper was a different shade of white presumably because the car had been in some sort of accident even though Paul told me that the car had never been in a accident there was also paint marks on the rubber seal on the windscreen and the passenger door was out of line with the other body panels. Yet when I pointed this out to Paul I was told that he didn’t know anything about it yet it was very clearly a different shade of white. My next problem is that the front left alloy was very badly scratched up even though on the phone I was told they were in a “perfect condition” but they were clearly not. The front left wing also didn’t not line up with the bonet. All this was setting of alarm bells for me so I didn’t buy the car and ended up leaving very frustrated that this joke of a company has wasted my Saturday and my fuel driving to the dealership when if Paul had been honest on the phone and told me the genuine problems with the car I would have never even considered the car! I really don’t appreciate being lied too and I hope nobody will fall for these tricks at Paul Whatley Cars in the future!
Staff from Paul Whatley Cars in response to Avoid at all costs!
Sorry to read a rare negative review about the car body work which put you off, even though we offered as any garage would to get it rectified or return your deposit in full as promised if you did not wish to proceed, which is the option you chose, we take on board it should have been appraised better, over the phone while standing by the car would have been ideal as to being else where at the time things get missed on used cars which can have wear& tear by the previous owner which you and your brother saw on the nine year old vehicle after checking it in fine detail. we did come out to meet you as you was having a frustrating sat nav issue trying to reach us ,we also kept the car inside and dry so you could have a good look round it on arrival and took it for a test drive which it drove well, and finally ended up shacking hands with both of you as you left.
Purchased an Audi A4 from Paul Whatley Cars a few months back, car was brilliant! Has a few ear and tear things you’d expect but nothing major. Recently found out there was a major engine fault, Audi put it back together and Cost was covered very quickly under the warranty provided. 100% recommend Paul Whatley Cars.
Great friendly service , nothing too much trouble, highly recommend Paul Whatley Cars
Coming into the second hand car market was something I had been concerned about but the dealership was recommended as we had to travel a fair distance to the Midlands,but was assured it would be a worth while trip and it was a nice car and nice people to deal with, even picked me up from the train station to collect my Honda Civic, Thank You.
Recently bought a car from here. The rear brake started making a noise on driving within 100 miles of driving away. Turns out it needs new rear brake discs and pads both sides. The start-stop function did not work. The USB connection to the entertainment system did not work. On informing the seller of these problems, he showed no interest whatsoever, claiming it was all wear and tear and part of buying a used car. Not pleasant to work with at all. Avoid this seller who is clearly only after making as much profit from as little work as possible and does not care about safety or customer service.
Staff from Paul Whatley Cars in response to Avoid
Thanks for the review but i feel the wording "avoid" is a little strong as it does not reflect the over all picture of what occurred over the vehicle in question ,which had just been reduced that week only for this lady after seeing and test driving the car and commenting how nicely it was presented at the time to ask for a further discount which was agreed on the basis and written on her invoice for any wear &tear ,which when she called the following month after purchase to mention the discs had started to corrode and could do with replacing it seemed obvious that she had received money in hand for this servicing repair,as for the other matter of her stop start issue i offered to have that looked at free of charge but she replied that I dont really use the feature and i cannot be bothered to bring it back anyway.
Paul Whatley Cars are a used car dealership based in Stourbridge. With over 20 years experience in the used car industry, they stock manufacturers such as Audi, Honda, Volkswagen and more in a variety of models includng hatchbacks, MPV's and estates. According to their website this dealership is open 7 days a week.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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