Hayley M, May 2025
"Helpful staff"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We've bought from Pavillion Car Sales, as we were looking for a small automatic to learn to drive in. The staff were helpful, and the car drives as expected for its age.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Helpful staff
Dear Customer,
Thank you for choosing Pavillion Car Sales for such an important purchase—we’re really pleased to hear that you found our team helpful and that the car is driving as expected. We hope it serves you well on your journey ahead.
If you ever need anything, we’re just a call away. Wishing you all the best with your driving!
Warm regards,
The Pavillion Car Sales Family
Anna F, May 2025
"Hamed was fantastic"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Hamed was fantastic during the sales process. They weren't pushy with the sale and were kind and helpful. When it came to picking up the vehicle, the car had immaculate presentation. 5 stars thanks to Hamed.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Hamed was fantastic
Dear Customer,
Thank you for the brilliant feedback and the 5-star rating!
We’re so pleased to hear that Hammad made such a positive impression—he’s a valued member of the Pavillion Car Sales Family, and your kind words will mean a lot to him. We’re especially glad you appreciated the no-pressure approach and that the vehicle presentation met your expectations on collection day.
Wishing you many happy miles ahead, and we’re always here if you need anything in the future.
Warm regards,
The Pavillion Car Sales Family
David H, May 2025
"Everything's great"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
First time buying through Pavillion Car Sales and the customer service was very good during the buying process. As far the car, everything's good so far with no issues.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Everything's great
Dear Customer,
Thank you so much for your kind feedback and for choosing Pavillion Car Sales for your first purchase with us. We're really pleased to hear that you found the customer service to be very good and that the car has been running smoothly with no issues.
We pride ourselves on making the buying process as straightforward and reassuring as possible, so it’s great to know we delivered that experience for you.
Wishing you continued enjoyment with your new car, and if you ever need anything, we’re only a call away!
Best regards,
The Pavillion Car Sales Family
Caroline B, May 2025
"5 out of 5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Good service from Pavillion Car Sales. Dealt with Zak during the sales process and it was absolutely fine and went smoothly. There was an issue after the vehicle was collected but this was quickly dealt with by the team.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to 5 out of 5
Dear Customer,
Thank you for your kind words and for taking the time to leave us a review. We're really pleased to hear the sales process went smoothly and that Zak was able to assist you throughout.
We’re also glad we could resolve the post-sale issue promptly for you—it’s important to us that any concerns are handled quickly and with care. Your satisfaction means a great deal to our family-run business, and we’re always here should you need anything in the future.
Wishing you many happy miles in your new vehicle!
Best regards,
The Pavillion Car Sales Family
Barbara M, May 2025
"So far so good "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
So far so good with our new vehicle from Pavillion. I picked it up to use a getting around vehicle and it does the job. The service from Pavillion was okay, we initially dealt with Zak during the sale and test drive and they were great, but didn't feel the same level of investment from the other sales person at collection.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to So far so good
Dear Customer,
Thank you for taking the time to leave your feedback—we really do appreciate it. We're glad to hear your new vehicle is serving its purpose well and that your experience with Zak during the sale and test drive was a positive one.
We’re sorry to hear the handover experience didn’t quite meet the same standard. That’s not the level of consistency we strive for, and we genuinely appreciate you bringing this to our attention—it’s something we’ll take on board as we continue improving the customer experience from start to finish.
If there’s anything you need going forward, please don’t hesitate to get in touch. We’re always here to help and hope you continue enjoying your new car.
Warm regards,
The Pavillion Car Sales Family
Yun C, May 2025
"The experience is really great"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The experience is really great! Would give 5 as the rate. I really appreciate the sales manager Zak helps me get a replacement for a broken side light cover.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to The experience is really great
Dear Customer,
Thank you for your kind words and 5-star rating—it truly means a lot to us. We're so pleased to hear you had a great experience, and it's lovely to know Zak was able to assist you with the replacement side light cover.
We always aim to go the extra mile to make sure every customer leaves happy, so your feedback is greatly appreciated. If there's ever anything else we can help with, please don't hesitate to reach out.
Best wishes,
The Pavillion Car Sales Family
Anonymous, May 2025
"Friendly and helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Found Pavillion Car Sales to be a great family run business and the team were friendly and helpful. The vehicle is all good as well, I'd give them a score of 5 out of 5.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Friendly and helpful
Dear Customer,
Thank you for taking the time to leave such a kind review. We're really pleased to hear that you had a positive experience with our family-run dealership and that you found the team friendly and helpful throughout.
It’s great to know the vehicle is all good and that you’d rate us 5 out of 5—that means a lot to us. If there’s anything you ever need in the future, we’re only a phone call away.
Warm regards,
The Pavillion Car Sales Family
Alisha M, May 2025
"Zak went above and beyond"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Dealt with Zak when buying my new Fiat 500C and he went above and beyond to help us out, what they said they would do before collection was done. The service from them was really great.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Zak went above and beyond
Dear Customer,
Thank you so much for your kind words and for choosing Pavillion Car Sales for your Fiat 500C. We're delighted to hear Zak went above and beyond for you and that everything promised before collection was delivered as expected.
We take real pride in doing things properly and transparently, so it’s great to know you felt well looked after. Enjoy your lovely new car, and if there’s anything you ever need down the line, don’t hesitate to reach out.
Warm regards,
The Pavillion Car Sales Family
Anthony W, May 2025
"Very good"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very good service when buying from the team at Pavillion, first time purchasing from them and I am impressed. So far the car seems to be good as well. I'd rate them 5 out of 5.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Very good
Dear Customer,
Thank you for your kind words and for choosing us for your first purchase from Pavillion Car Sales. We're so pleased to hear that you were impressed with the service and that the car has been running well so far.
It means a lot to us to receive a 5 out of 5 rating—especially from a first-time customer—and we're glad we could make the process a positive experience for you.
If you need anything at all moving forward, we’re only a call away.
Best wishes,
The Pavillion Car Sales Family
Anonymous, May 2025
"Brilliant"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Brilliant service from Pavillion Car Sales, the car I bought is used mostly for getting from A to B, no long trips, and it is lovely. The staff were marvellous and understanding, and when it had to go back for a dent to be fixed it was very quick. I would have no problem recommending them to others.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Brilliant
Dear Customer,
Thank you so much for your kind words and for taking the time to leave such a lovely review. We're delighted to hear that your car has been serving you well for your day-to-day journeys and that you found our service to be brilliant from start to finish.
We’re especially glad we could promptly resolve the dent for you — we always aim to make sure every detail is taken care of, even after the sale. Your recommendation truly means a lot to all of us here.
Wishing you many smooth and enjoyable drives ahead!
Warm regards,
The Pavillion Car Sales Family