Janette M, March 2025
"5/5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Found Hammad very friendly & helpful.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to 5/5
Dear Customer,
Thank you for your kind words! We’re so glad to hear that Hammad was able to assist you in a friendly and helpful manner. We’ll be sure to pass on your feedback to him.
If you need anything else in the future, we’re always here to help!
The Pavillion Car Sales Family
Janice F, March 2025
"An absolute pleasure"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Zac was amazing service and communication immaculate .. would always recommend family and friends .. an absolute pleasure. It was a delight to deal with you and thank you
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to An absolute pleasure
Dear Customer,
Thank you so much for your kind words! We’re delighted to hear that Zac provided you with amazing service and communication. It’s truly a pleasure to know that your experience was so positive, and we’re grateful for your recommendation to family and friends. We’ll be sure to pass your thanks along to Zac!
If you ever need anything in the future, we’re always here to help.
The Pavillion Car Sales Family
Luis R, March 2025
"So far, so good"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I've driven around 2,000 miles in my Fiat 500X so far, and everything's been great. I found it online and since Pavilion Car Sales had exactly what I was looking for, I made the trip from Brighton to Crawley. I'm really happy with the car, but I haven’t given full marks because although the dealership did follow up to check how I was getting on (which I appreciated), it wasn’t until two months after the purchase.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to So far, so good
Dear Customer,
Thank you for sharing your experience with us! We’re so pleased to hear that your Fiat 500X has been running great after your 2,000-mile journey. We’re also glad that we had exactly what you were looking for, and we appreciate you making the trip from Brighton to Crawley.
We do apologize for the delay in following up, and we appreciate your feedback. We’re always looking for ways to improve our service, and your comments will certainly help us with that. We’re glad that you’re happy with the car & service overall, and if you ever need anything in the future, don’t hesitate to get in touch!
The Pavillion Car Sales Family
Christopher F, March 2025
"Can't knock them"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I can’t fault the service I received from Zak and the guys over at Pavilion. After buying my Ford Kuga I noticed some issues with the brakes wobbling at high speeds. I reached out to Zak and even though the repairs weren’t covered under warranty, he generously covered 50% of the cost to replace the front discs and pads for me. You can’t get fairer than that.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Can't knock them
Dear Customer,
Thank you for taking the time to share your experience with us. We’re thrilled to hear that you were pleased with the service you received from Zak and the team. It’s always our goal to go above and beyond for our customers, and we’re glad we were able to assist you with the repairs in a fair and helpful way.
We really appreciate your kind words, and it’s great to know that your Ford Kuga is now running smoothly. If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help!
The Pavillion Car Sales Family
Daniel T, March 2025
"Son's first car "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My son's learning to drive at present, so we decided to buy him a car to learn in. It's not in constant use, but so far so good and we've not had any dramas with the car which is a good sign. Zak at Pavillion Car Sales seemed like a really nice bloke who was personable and helpful. I've awarded 4/5 as the tyre pressure monitor's been on since collection, but other than that we've no complaints.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Son's first car
Dear Customer,
Thank you for sharing your experience with us! We’re glad to hear that the car is working well for your son’s driving lessons and that Zak made a positive impression with his personable and helpful service.
We sincerely apologize for the tyre pressure monitor issue and appreciate you bringing it to our attention. We’re always here to help with any concerns, and we’ll make sure this is addressed promptly.
Thank you again for your feedback, and if you ever need anything else, please don’t hesitate to reach out!
The Pavillion Car Sales Family
Bhani S, March 2025
"BMW 4 Series"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Writing this review to say thanks to Pavillion Car Sales for providing excellent service. We're really happy with our choice of car and feel like Zak deserves 5/5 for his efforts.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to BMW 4 Series
Dear Customer,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with your car and that Zak’s efforts made a positive impact on your experience. We’ll be sure to pass on your kind words to him—he’ll be delighted!
If you need anything in the future, we’re always here to help. Thanks again for choosing Pavillion Car Sales!
The Pavillion Car Sales Family
Anonymous, March 2025
"Very happy "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My brother-in-law was struggling to find an Audi Q3 he liked in Scotland, so we widened the search before finding one at Pavillion Car Sales in Crawley. Everything about the car and the service was great, and he's been very happy with the vehicle since.
+0 Found this review helpful
PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Very happy
Dear Customer,
Thank you for sharing your experience with us! We’re so pleased to hear that your brother-in-law found the perfect Audi Q3 with us, and that both the car and our service met his expectations. We’re always happy to help customers from near and far find exactly what they’re looking for.
If you or your family ever need anything in the future, we’re always here to assist. Thanks again for choosing Pavillion Car Sales!
The Pavillion Car Sales Family
Robina N, March 2025
"First hybrid vehicle"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I haven’t driven my Toyota Auris much due to a recent knee replacement, but so far everything seems great. This is my first hybrid, and I was initially a bit unsure about preserving the battery. However Zak at Pavilion was incredibly helpful, and promptly ordered a replacement without hesitation which was very much appreciated.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to First hybrid vehicle
Dear Customer,
Thank you for sharing your experience with us. We’re glad to hear that everything is going well with your Toyota Auris, and we’re especially happy that Zak could assist you with your concerns. It’s always our goal to provide helpful and prompt service, and we’re so pleased that we could make a difference for you.
Wishing you a smooth recovery from your knee replacement, and if you ever need anything, we’re here to help!
The Pavillion Car Sales Family
Jim B, March 2025
"No complaints"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We bought the Qashqai for my wife and she’s been using it daily for the school run. I haven’t heard any complaints, so she must be getting on okay—no news is good news!. I also can’t fault Pavilion Car Sales...they reserved the car for me when I called, and it was ready and waiting when we arrived. No complaints.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to No complaints
Dear Customer,
Thank you for your great feedback! We’re so glad to hear that the Qashqai is working well for your wife and that everything has been smooth so far. We’re also pleased to know that the car was ready and waiting for you when you arrived—ensuring a seamless experience is always our priority.
If you ever need anything else, don’t hesitate to reach out. We’re here to help!
The Pavillion Car Sales Family
Eva G, March 2025
"Great customer service! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I can't remember the name of the salesman who assisted me when buying my VW Golf last month, but he provided great customer service! I'm getting on really well with the car and feel super pleased with my choice. The adaptive cruise function's errored recently, so I'm hoping it's covered under my warranty.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Great customer service!
Dear Customer,
Thank you for taking the time to leave us a review! We’re delighted to hear that you’re enjoying your VW Golf and that you felt well looked after during your visit! We’re sorry to hear about the adaptive cruise issue — please do get in touch with us so we can help you check the warranty cover and get it sorted for you.
We’re always here if you need anything, and we hope you continue to enjoy your new car!
The Pavillion Car Sales Family
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