Anonymous, February 2025
"5* Service all round!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Zak was a great help during the purchase of my Ford Fiesta. I liked the fact that Pavillion Car Sales is a family run business and they lived up to their reviews. The car has been well used since collection and I have nothing bad to report. Everything was really smooth as I drove up in my Part Exchanged car and drove away in the new Fiesta within the same day. 5* Service all round!
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to 5* Service all round!
Dear Customer,
Thank you so much for your fantastic feedback! We’re thrilled to hear that Zak provided great assistance during your purchase and that everything went smoothly with your part exchange. We take pride in being a family-run business, and it means a lot to know we lived up to the positive reviews. We’re so glad you’re enjoying your new Ford Fiesta!
If you ever need anything else, we’re always here for you.
The Pavillion Car Sales Family
Anonymous, February 2025
"All good so far!"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I took one big trip from London to the Midlands and all seems good so far, except for the tyre pressure being a bit low when I purchased the car but this was easily fixed. Zak helped me with my purchase and he was friendly and provided exceptional customer service. I would definitely recommend to friends and family and I'm really glad I found these guys on Car Gurus.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to All good so far!
Dear Customer,
Thank you for sharing your experience with us! We’re glad to hear your trip went smoothly, and we appreciate you bringing the tyre pressure issue to our attention — we’re happy it was an easy fix. It’s great to know Zak provided you with exceptional customer service, and we’re honored that you would recommend us to your friends and family. We’re so glad you found us on Car Gurus!
If you ever need anything, we’re always here to help.
The Pavillion Car Sales Family
Raul H, February 2025
"Toyota Yaris"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I haven't driven many mile in the car, however, everything is good. I knew the dealership already and although I am unsure on the individual who assisted me, I did have a positive experience overall.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Toyota Yaris
Dear Customer,
Thank you for your feedback! We’re pleased to hear that your overall experience was positive, and we appreciate your trust in us. we’re happy to know everything went well and we’ll continue to be here if you need anything in the future.
The Pavillion Car Sales Family
Jake W, February 2025
"Lived up to their reviews!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After previous bad experience with another dealership, I did lots of research this time around and looked into reviews on both Google and Auto Trader trying to find a Mazda3 from a trustworthy dealership. I came across Pavillion Car Sales and feel really happy with my choice - They definitely lived up to their great reviews. Zak was absolutely brilliant in assisting me. He was helpful and friendly, and I'd like to say thank you very much. The 12 month AA warranty has given me great peace of mind. I'd definitely return and recommend to friends and family.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Lived up to their reviews!
Dear Customer,
Thank you for sharing your experience with us! We’re so pleased to hear that after your thorough research, you found exactly what you were looking for at Pavillion Car Sales. It’s wonderful to know that Zak was able to assist you with helpful and friendly service, and we’re thrilled that the 12-month AA warranty provides you with peace of mind. Your recommendation means a lot, and we’d be happy to welcome you and your loved ones back anytime.
The Pavillion Car Sales Family
FARAZ A, February 2025
"Would definitely return"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Being a delivery driver, I was looking for a car with good mpg. I popped down to Pavillion car sales to look at a Honda Jazz initially, but the KA caught my eye and I decided it was a better fit. I've noted a couple of issues with the car since, such as the tyre pressure monitors and potential inconsistencies with the fuel gauge, but I reported this in an aftersales call and will pick up with Zak directly. Overall I'm fairly happy with the service provided and would definitely return in future.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to Would definitely return
Dear Customer,
Thank you for your honest feedback! We’re glad to hear you found a car that suits your needs, and we appreciate you bringing the tyre pressure monitor and fuel gauge issues to our attention. If you ever have any questions please feel free to get in touch, and we’ll make sure everything is addressed to your satisfaction. We’re pleased that overall, you’re happy with the service, and we’d be more than happy to assist you again in the future.
The Pavillion Car Sales Family
Anthony W, February 2025
"So far so good "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
So far so good with the Toyota Yaris I bought from Pavillion Car Sales last month. I've driven about 100 miles in it, and have no complaints. I owned a Yaris previously but my insurance premium sky rocketed, so I've opted for one with a smaller engine. I'd like to give all the staff at Pavilion a pat on the back, as the customer service provided was better than most experiences I've had in the past when buying a used car.
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PAVILLION CAR SALES from Pavillion Car Sales - Crawley in response to So far so good
Dear Customer,
Thank you for your fantastic feedback! We’re so pleased to hear that your Toyota Yaris is running well and that you’ve had a positive experience with us. It’s great that the smaller engine has worked out for you, and we truly appreciate your kind words about our customer service. It’s always our aim to provide the best experience possible, and it’s wonderful to know we exceeded your expectations.
If you need anything in the future, we’re always here to help.
The Pavillion Car Sales Family
Nigel F, January 2025
"Fiat 500"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a Fiat 500 from Pavilion Car sales in Crawley last month. On the whole I'm pretty satisfied with the service I received, so thanks to Zak and the team!
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Zak from Pavillion Car Sales - Crawley in response to Fiat 500
Hi,
Thank you for taking the time to leave us a review! I’m delighted to hear that you’re satisfied with the service you received and that we could assist you in finding your Fiat 500. It was a pleasure helping you, and I’ll be sure to pass your kind words along to the rest of the team here in Crawley.
If there’s anything else we can do for you or if you have any questions about your new car, please don’t hesitate to get in touch. Wishing you many happy miles in your Fiat 500!
Best regards,
Zak and The Pavillion Car Sales Family
Kevin H, January 2025
"Pressure free"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
So far I’ve been really pleased with my Hyundai i30. I came across Pavilion Car Sales while searching for this specific make and model on Auto Trader. Since you can never be too careful these days, I made sure to check the dealerships reviews before deciding whether to enquire. Pavilions reviews were positive, so I decided to pop down and was greeted by Zak. He showed me the car, arranged a test drive, and stood out for not being pushy at all. Zak gave me plenty of time and space to make my decision without any pressure. He was easy to talk to and even offered me a small extra discount, which I really appreciated! My only minor suggestion would be for the valeting team to ensure they check thoroughly beneath the seats! Overall though, my experience was very positive, and I’ve awarded 4.5 stars. I don’t think I’d ever give full marks unless the car was free!
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Zak from Pavillion Car Sales - Crawley in response to Pressure free
Hi,
Thank you so much for taking the time to leave such a thoughtful and detailed review! I’m thrilled to hear you’re pleased with your Hyundai i30 and that your experience with us was so positive. It’s always a pleasure to help customers find exactly what they’re looking for, and I’m glad I could make the process pressure-free and enjoyable for you.
Your feedback about the valeting team is much appreciated, and I’ll make sure to pass it on to help us improve. We’re always looking for ways to go the extra mile for our customers, and your suggestion is invaluable in that regard.
It’s wonderful to know that the small discount and extra time we provided made a difference in your experience. I’m delighted we earned such high marks from you! 😊
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Wishing you many happy miles in your i30!
Best regards,
Zak and The Pavillion Car Sales Family
Cissy A, January 2025
"Happy Customer 🙂"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I was looking online for a while before I spotted the Ford B Max at Pavilion Car Sales. The car definitely drew me in initially, but the service at the dealership was really, really good. I had a small problem with one of the doors afterwards but Zak and the team sorted it for me straight away, so I'm leaving this review as my way of saying thanks from a happy customer 🙂
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Zak from Pavillion Car Sales - Crawley in response to Happy Customer 🙂
Hi,
Thank you so much for sharing your experience! I’m delighted to hear that the Ford B-Max caught your eye and that our service lived up to your expectations. It was our pleasure to assist you, and I’m especially glad we could quickly sort out the issue with the door for you.
Your kind words and thoughtful review mean a lot to both me and the entire Pavillion Car Sales Family. It’s always our goal to ensure every customer drives away happy, and knowing we achieved that for you is incredibly rewarding.
If there’s ever anything else we can help with, please don’t hesitate to reach out. Wishing you many happy and trouble-free miles in your B-Max! 😊
Best regards,
Zak and The Pavillion Car Sales Family
Maxwell G, January 2025
"Went above and beyond"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Buying a new car is never easy and after looking at so many options, they all started to blend together. That was until we came across Zak at Pavilion Car Sales. From the moment he responded to our enquiry he truly stood out. Zak was fantastic—polite, helpful, and quick to answer all of our questions about the Toyota Aygo. He even went above and beyond by helping us deal with our old car. Although it wasn’t worth much due to its age, Zak assisted us in selling it for parts ensuring we got something back for it. We want to express our gratitude to Zak and the team at Pavilion and wouldn’t hesitate to recommend them to friends and family in the future.
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Zak from Pavillion Car Sales - Crawley in response to Went above and beyond
Hi,
Thank you so much for such a thoughtful and detailed review! I’m thrilled to hear that your experience with us stood out and that I could make the process of finding your Toyota Aygo a little easier and more enjoyable.
Buying a car can certainly feel overwhelming, so I’m glad I could answer all your questions and assist you with your old car. It’s wonderful to know that helping you sell it for parts made a difference, and I truly appreciate your kind words about our efforts.
Your recommendation means the world to me and the entire Pavillion Car Sales Family. If you ever need assistance or have questions down the road, please don’t hesitate to reach out. Wishing you many happy miles in your Toyota Aygo!
Best regards,
Zak and The Pavillion Car Sales Family
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