We bought a Land Rover plug-in evoque hybrid 9 months ago from Pentland Stirling and within a couple of weeks started having issues with the EV not charging, the cable not releasing and the emergency release not working either. The car has been in the garage 6 times to date for countless computer updates and remedial work. Other issues we have been having include not going into EV mode despite there being a charge in the battery, a loss of power for no apparent reason and the charging still remains very sporadic - often with the error message ‘initialising’ when the EV cannot be charged. All in all, we are achieving an actual mileage figure of 38 mpg - instead of the ‘up to 141 mpg claimed on the official literature. Another miss-selling investigation in prospect? Initially we tried to officially reject the vehicle but as the garage claimed all issues were sorted this claim was rejected. The onus was on us to prove that intermittent faults existed. We have since resorted to videoing said faults when they occur, and will continue to demand a refund or a suitable replacement. In fairness, the garage do seem to be trying to help but without any engagement from Land Rover head office this is not happening. When you spend over £50,000 on a car you don’t expect the shoddy level of support that we have received to date. Having had a Jaguar Fpace before, we have been loyal JLR customers to date, but unless this matter is sorted fully and without further delay it will definitely be our last JLR vehicle.

Excellent pre-sales experience which was unfortunately not the case post-sales. Upon collection my supposedly 'Approved Used' RR Autobiography had not been MOT'd, had the service light still on and no washer fluid. Airbag light illuminated on way home and then broke down with a coolant leak same day. Additional warranties which I purchased with the car were registered against the wrong name and incorrect dates. All initial requests for a refund under the LR Approved Used terms were ignored by the dealership, and there has been no acknowledgement of the issues by their management. May be a one-off experience, but do have your eyes open if you plan to buy a used LR from Pentland Stirling.