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10 reviews from our car dealer reviews community
Leave a review for Penton Salisbury

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10 reviews from our car dealer reviews community

Leave a review for Penton Salisbury
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"About the very worst you can get "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car I purchased had a (so called) "Full" service when purchased 5 months ago and have had nothing but problems, faults with tyres, wheels, brakes, clutch and after I contacted them they didn't want to know about anything. Kept promising to phone me back as the person I needed to speak to was never available...... Took the car to an independent Audi specialist and the Air filter was so clogged with dirt he was amazed the car actually ran, it is the ORIGINAL Audi fitting from new, not bad on a 4 year old car. The internal pollen filter still had the manufacturers seal on the box so that has never been changed. Wouldn't purchase another car from them if my life depended on it. Had plenty of chances to put things right but they didn't want to know. MAJOR wheel and tyre fault no more than 48 hours after purchase and explained that it was to dangerous to drive, even the tyre place in Portsmouth advised against driving the car, I phoned Penton while I was there....there reply...”Nothing we can do unless you bring it back for our technicians to look at it.” Would these be the same ones that carried out the service. Purchase a car from them at your own peril.

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"Appalling after care"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Be warned that Sailsbury Suzuki are very unhelpful! We purchased a car that failed within a few months of owning it. They want your money but offer no aftercare. The service manager is exceptionally rude and obnoxious. Not a good ambassador for Citroen.

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"Very good overall!"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from here in January and up to now I have had no issues at all. It was nice and clean an din good shape and up to now I have had no major issues with it, just the stereo but I am booked in to get that sorted. I would happily recommend this dealership to anyone. The dealers were very helpful and friendly.

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"Steven"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Stay clear of this dealership they are happy to take your money and run. I have been chasing documents for months and still not received anything. There administration is like its non exsistant they completley ignore you and refuse to return your calls and they lie to your face that they have sent documentation to your address. Never again will i deal with this dealership.

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"Devastated from Liverpool"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Penton Motor Group in Salisbury are quick to take your money and run but then do not have the decency to respond to any correspondence. Stay well clear of these.

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"emmalalebrown"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT BUY A CAR FROM HERE. We bought a car from here nearly 4 weeks ago and despite assurances that it was in full working order, it has broken down with our children in it twice. In accordance with our consumer rights, we asked for our money back a week ago and they are still holding on to it. We are a normal hard working family who have been treated appallingly by the staff, with unreturned calls and emails the norm. They have caused us untold stress and nobody seems to care at all. Avoid Penton Motor Group in Salisbury at all costs.

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"Andy Robotti"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Staff at Penton Motor Group in Salisbury were very helpful but car needed some work as had a scratch and air vent need fixing. This dealer was very good could not do enough car got a full service and new for me and got all of the work done that I asked to be done.

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"Perfect"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Everyone at the dealership actually knew what they were talking about they knew exactly what we wanted and they didn't have one in stock within a week they got one in for us and we had no problems with them at all

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"Smooth with no problems"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This was a very smooth process in every way, from the moment I walked in to driving away. I have report to anyone who may read this that I had no problems at all. The car was as advertised and everything is still fantastic with the car, thanks to Penton Motor Group Salisbury Suzuki

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"Mrs C"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold us a used car recently ( >£10k) with their own 'approved' full inspection & sold as perfect working order, plus they insisted we purchase an expensive warranty & that we couldn't have the car without it. It was not in working order & certainly not fit for purpose! From day 1 there were major engine issues so clearly not checked. They've had our car now for over a month & they'd even lost it at one point! Point blank refused to give us a courtesy car, very rude, have lied on numerous occasions about the work progress & location of the vehicle & to add insult to injury they are now ignoring our calls! We still don't know where it is & as we desperately need it for work & to transport our newborn baby to hospital & teenagers to school, our family has been left in a complete mess, utter distress & with a growing financial cost to ourselves. They've taken their money though... We now have an appointment with a solicitor to sort this out & recoup our costs!

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Dealership Information

Penton Salisbury is an Franchise dealership that is based in Salisbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Citroen, Suzuki, Vauxhall
Franchise Dealership

Services available
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Ratings
10 reviews2.6 out of 5 stars — Rated Average
Excellent
3
Very Good
1
Average
0
Poor
1
Terrible
5

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Contact Information

Address

Penton Salisbury
48 Churchfields Road
Salisbury
Wiltshire
SP2 7PW

Get in touch

01722 322828
https://www.pentonmotorgroup.com/

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

40%
Would recommend this dealer to family and friends
40%
Thought the dealer was knowledgeable and helpful
14%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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